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I hereby notify you of my decision to terminate the contract relating to the Flo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Flo: Easy Method
What is Flo
Overview
Flo is a health and wellness mobile and web app focused on menstrual cycle tracking, fertility predictions and personalised reproductive health content. It offers free features plus paid Premium plans that unlock additional tools and insights.
Where it runs
Flo subscriptions are managed on iOS (App Store), Android (Google Play), on the Flo web interface and sometimes via PayPal. Cancellation must be done through the platform where you originally subscribed.
How to cancel Flo
Cancel on iOS (App Store)
- Open iOS Settings → tap your name → Subscriptions → select Flo → tap “Cancel Subscription”.
- Note: Cancel at least 24 hours before the end of a free trial or billing period to avoid automatic renewal.
Cancel on Android (Google Play)
- Open Google Play Store → tap profile icon → Payments & subscriptions → Subscriptions → select Flo → tap “Cancel subscription”.
- Note: Cancel at least 24 hours before the end of a free trial or billing period to avoid renewal.
Cancel on the web or via PayPal
- In the Flo app or website: Menu (avatar) → profile card → Manage Subscription → Cancel → Cancel Plan.
- If billed via PayPal: sign in to PayPal → Profile → Payments → Automatic Payments → select Flo → Cancel.
What happens when you cancel
Access after cancellation
When you cancel, you usually retain Premium access until the end of the current paid billing period. The service does not typically revoke access immediately after cancellation.
Renewal and billing
Once cancelled, recurring renewals should stop. Ensure you cancel through the same platform that processed the payment to prevent future charges.
Data and account
Cancelling a subscription does not necessarily delete your Flo account or personal data. Check app settings if you want to remove account data or contact support for data removal steps.
Will I get a refund?
General policy
Flo states that it does not directly issue refunds in many cases; payment platforms often handle refund decisions. Refunds are not guaranteed once a billing period has started or a trial has ended.
iOS (Apple) refunds
To request a refund for App Store purchases, use Apple's refund process (Apple handles the refund decision). Flo’s help notes advise using Apple’s report/refund channels for iOS purchases.
Android (Google Play) refunds
For Google Play purchases, Flo’s guidance indicates you may provide the order number (from your Google receipt) via Flo’s in-app chat and Flo may proceed with a refund, subject to platform rules.
Flo plans and pricing
Pricing table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Flo Premium (App Store listing) | SAR 249.99 | Varies | Premium features (labelled in listing) |
| Flo Premium (various options) | SAR 189.99, 77.99, 59.99, 49.99, 9.99, 4.99 | Varies | Different Premium tier options |
| Flo Pregnancy Tracker | SAR 197.99 | Varies | Pregnancy tracking |
| Flo Ovulation & Health Tracker | SAR 64.99 | Varies | Ovulation & health tracking |
| Flo Birth Control Reminder | SAR 189.99 | Varies | Birth control reminders |
Pricing notes
App Store listings accessed from South Africa have shown prices displayed in SAR (Saudi Riyal) rather than South African rand (ZAR). Exact ZAR pricing may vary by platform and location.
How to confirm price
Always check the exact price in the app store or on the Flo website at the time you subscribe. Receipts and order confirmations show the charged currency and amount.
Your consumer rights in South Africa
Key protections
Under South African law, notably the Consumer Protection Act, digital services must provide clear cancellation routes and fair refund practices. You are entitled to accessible cancellation methods and honest billing.
Where to get help
If Flo does not respond or charges continue despite cancellation, you can lodge a complaint with the National Consumer Commission or request a chargeback through your bank or payment provider.
Practical steps
Keep written evidence of cancellations and charge attempts. This documentation is important for formal complaints or disputes with payment processors.
Customer experiences
Positive feedback
Some users report that Flo is easy to navigate with useful features like temporary plans and responsive customer support in individual cases. Review sites have given positive usability ratings.
Common complaints
There are recurring complaints about difficulty cancelling, unexpected charges after cancellation and slow or unhelpful support responses. Some users only obtained refunds after escalating to app stores or banks.
Notable issues
Reports exist of broader disputes over billing practices; some consumers referenced legal settlements and high-profile complaints. Treat such reports as contextual and follow formal dispute channels if affected.
Documentation checklist
What to collect
- Subscription receipts or order numbers from your App Store, Google Play or PayPal receipt.
- Screenshots showing your subscription status and cancellation attempts.
- Dates and copies of any messages or support chats with Flo.
How to present
- Organise materials by date and platform before contacting support, your bank or a consumer body.
- Provide the exact transaction ID when requesting refunds or chargebacks for faster processing.
Common mistakes
Timing errors
Waiting until after the trial or billing period has ended often disqualifies automatic refund eligibility. Cancel at least 24 hours before the renewal date to be safe.
Cancelling on the wrong platform
Attempting to cancel in the app when the subscription was purchased through the App Store or Google Play can leave the subscription active. Always cancel through the original payment platform.
Missing proof
Not saving receipts, order numbers or screenshots makes disputes harder to resolve. Always keep these records until you are sure the cancellation and any refunds are final.
Comparative recap
At a glance
| Platform | How to cancel | Refund route | 期間 |
|---|---|---|---|
| iOS (App Store) | iOS Settings → your name → Subscriptions → Flo → Cancel Subscription | Request refund via Apple’s refund system; Apple decides | Varies |
| Android (Google Play) | Google Play Store → profile → Payments & subscriptions → Subscriptions → Flo → Cancel subscription | Provide Google order number to Flo chat; Flo may process refund or use Google processes | Varies |
| Web / PayPal | Flo app/website → Menu → profile → Manage Subscription → Cancel; or cancel via PayPal automatic payments | Refunds handled either by Flo (in some PayPal cases) or the payment provider | Varies |
Key differences
The main difference is where refunds are decided: Apple manages App Store refunds, Google Play involves Play and sometimes Flo, and PayPal/web subscriptions may allow Flo or PayPal to handle refunds.
After cancelling
Next steps
- Keep confirmation that the subscription shows as cancelled in your store account or Flo profile.
- Retain receipts and screenshots until you verify no further charges occur.
Escalation and dispute options
- If unauthorised charges continue, contact your bank or card issuer about a chargeback and provide your evidence.
- If Flo does not respond, consider lodging a complaint with the National Consumer Commission in South Africa.
Address
Registered office
Flo Health UK Limited
Fourth Floor, International House, 1 St Katharine’s Way, London, E1W 1UN, United Kingdom
Contact notes
This is the registered office address and may be appropriate for formal correspondence. For subscription changes, use the platform-specific cancellation routes described above.