Cancellation Foodvisor: Easy Method

What is Foodvisor

Overview

Foodvisor is a nutrition and food‑tracking app that uses photo recognition and coaching tools to help users monitor meals, calories and progress.

The service offers free features and paid subscriptions (Premium and time‑limited plans) delivered via the app stores or directly on Foodvisor’s website.

How it works

Users can subscribe through the Apple App Store, Google Play Store, or directly on Foodvisor’s website (Stripe payments).

Billing, renewal and refund rules depend on where the subscription was purchased and the local consumer rights that apply.

How to cancel Foodvisor

Apple App Store cancellation

• Open the App Store on your Apple device and tap your profile (Apple ID).
• Go to Subscriptions, find Foodvisor and choose Cancel Subscription.
• Note: deleting the app or your account does not cancel an App Store subscription.

Google Play Store cancellation

• Open Google Play Store > Payments & subscriptions > Subscriptions.
• Select Foodvisor and tap Cancel subscription.
• Note: deleting the app or your Foodvisor account does not cancel a Google Play subscription.

Website (Stripe) cancellation

• Log in at the Foodvisor website and go to Manage My Account.
• Locate Subscription status and disable auto‑renewal or cancel from the subscription controls.
• Note: deleting your Foodvisor account does not necessarily cancel a paid subscription - cancel auto‑renewal explicitly.

What happens when you cancel

Access after cancellation

Cancelling a subscription stops future renewals but typically preserves access until the end of the current paid period.

You should verify the expiry date in your account or the receipt from the store.

Data and account state

Canceling billing does not always delete your Foodvisor account or your stored data.

If you want data removed, follow account deletion procedures in the app or on the website after cancelling billing.

Will I get a refund?

Standard refund rules and right of withdrawal

Consumers are generally given a 14‑day right of withdrawal starting the day after the contract is concluded; you must notify the Store or Foodvisor within this period.

Foodvisor’s Terms require refunds to be issued within 14 days when the right of withdrawal applies.

Platform‑specific refund handling

• Apple App Store: request refunds within 14 days via Apple Support; Apple handles those requests.
• Google Play Store: request refunds within 14 days following Google Play’s refund process.
• Website (Stripe): EU residents may be refunded within 14 days; other countries (including South Africa) generally have final purchases unless Foodvisor agrees to a refund following a support inquiry within 14 days.

Exceptions and special cases

• Early termination does not entitle you to a prorated refund except for non‑conformity or specific promotional guarantees.
• Non‑conformity: if the app does not conform to the contract, you may be entitled to terminate and request a refund within 14 days.
• “Satisfied or Refunded” offer: full refund within 14 days if eligibility conditions are met (e.g., Coach Level 4 completed and no measurable weight loss); must request to Foodvisor.

Foodvisor plans and pricing

Available South Africa prices (App Store)

Prices listed below were sourced from the South African App Store listing and reflect common subscription price points available there.

Exact billing intervals and in‑app feature lists should be confirmed inside the app purchase screen before subscribing.

Your consumer rights in South Africa

Right of withdrawal and local law

Foodvisor’s Terms reference a 14‑day right of withdrawal generally applicable to consumers, but local South African consumer protections may differ.

Local mandatory provisions override the Terms if South African law grants stronger rights.

Refunds and limitations for South African customers

For website (Stripe) purchases, Foodvisor states purchases outside the EU (including South Africa) are generally final and non‑refundable, except at Foodvisor’s discretion.

You should contact Foodvisor support quickly (within 14 days) and check local consumer‑protection rules to confirm your rights.

Customer experiences

Positive feedback summary

Many users praise Foodvisor for ease of use, helpful daily lessons, motivational features and barcode scanning that aid tracking and weight‑loss efforts.

Positive reviews are visible on Trustpilot and report useful coaching and satisfactory AI scanning when photos are clear.

Negative feedback summary

Negative reports include inconsistent photo recognition accuracy and concerns over value for money for paid plans.

Some reviewers report billing or refund issues after cancellation; complaints also appear on review sites about refunds denied through Google Play.

Documentation checklist

What to prepare before contacting support

• A copy or screenshot of the purchase receipt from Apple/Google or the Foodvisor website.
• Proof of cancellation attempt (screenshots showing subscription status or cancellation confirmation).
• Exact date of purchase and date you first requested cancellation or refund.
• Any in‑app evidence relevant to non‑conformity or the “Satisfied or Refunded” offer (e.g., Coach progress screenshot).

Where to send documentation

• If purchased via App Store - use Apple Support for refund requests and keep records.
• If purchased via Google Play - follow Google Play refund process and retain ticket numbers.
• If purchased on the website - contact Foodvisor support and include the documentation above.

Common mistakes

Deleting the app instead of cancelling

Many users delete the Foodvisor app thinking this stops payments. It does not; you must cancel in the App Store, Google Play, or website billing controls.

Missing the 14‑day window or platform rules

Expecting a refund after the 14‑day period or via the wrong channel is a frequent error.

Remember Apple and Google handle refunds for purchases made through their stores; Foodvisor cannot force store refunds.

Comparative recap

Quick comparison

The table below summarises cancellation steps, refund likelihood and where to file requests for each purchase channel.

After cancelling

Practical next steps

• Keep screenshots of cancellation confirmation and subscription receipts for at least one billing cycle.
• Monitor bank or card statements to ensure no further charges occur.
• If billed after cancellation, contact the store (Apple/Google) or Foodvisor support immediately with your documentation.

Helpful official links

• Foodvisor Terms of Service
• Foodvisor Refund Policy
• Foodvisor reviews (Trustpilot)

Address

Company contact address

Foodvisor (registered offices and contact addresses are listed in the Terms of Service):

21 rue du Faubourg Saint‑Antoine, 75011 Paris, France.

Where to complain formally

If you need to escalate, use the contact and complaint address specified in the Terms of Service and keep copies of your correspondence and evidence.

Refer to the official Terms of Service for the full legal and contact details: Foodvisor Terms of Service.