Cancellation It Works: Easy Method

What is It Works

Overview

It Works is a health and wellness company selling wraps, supplements and skincare products, commonly distributed via independent distributors and online subscriptions.

How products are sold

Products are available as one‑off purchases or recurring "autoship" subscriptions. Subscriptions may be managed through app stores, the company website, or directly with a distributor.

How to cancel It Works

Cancel App Store subscriptions

• Open your Apple ID settings in the App Store and go to Subscriptions.
• Select the It Works subscription and choose Cancel. It Works cannot cancel App Store subscriptions for you.

Cancel Google Play subscriptions

• Open Google Play, go to Payments & subscriptions → Subscriptions.
• Select the It Works subscription and cancel from there.

Cancel web (autoship) orders

• Log into your It Works online account and submit a support ticket to cancel autoship, or contact customer support directly.
• Returning products does not automatically cancel autoship - confirm cancellation in writing and save confirmation.

Cancel via email, phone or postal mail

• Send a clear written request including your name, account/email, order number and an explicit cancellation statement by email or phone as instructed by the company.
• You may also send a dated cancellation letter by post if the company requests postal notice - keep a copy and use traceable postage.

What happens when you cancel

Access and future orders

After cancellation, future scheduled shipments should stop. Confirm that no new autoship orders are scheduled in your account.

Check your account and subscription settings to ensure renewal is disabled and you have written confirmation of cancellation.

Data and communications

The company may retain account and transaction records for a period required by its policies and applicable law.

You may still receive marketing emails until you unsubscribe from communications separately.

Will I get a refund?

General refund policy

There is no general unconditional money‑back guarantee. Returns are accepted only under specific conditions and timeframes.

Unopened items and timing

• To qualify for a refund, returns must be post‑marked within 30 days of the ship date and be unopened/'new' condition.
• Use traceable shipping and expect the customer to pay return postage unless otherwise instructed.

Defective, damaged or incomplete items

• Report broken, defective or incomplete items within 60 days of delivery for possible replacement or refund, subject to inspection.
• Provide photos and order details to support the claim.

Other refund rules and fees

• Refused deliveries may incur a US$15 refusal fee deducted from your refund.
• Distributor resignations or terminations may have different return windows - typically 60 days from ship date for refunds; after that, credit may be the only option.
• Refunds can take time to process; allow up to 90 days in some cases after the return arrives.

It Works plans and pricing

Availability of pricing

No definitive South African Rand (ZAR) pricing for It Works plans or app subscriptions could be verified.

Contact the seller or your distributor for current local prices and currency details.

How to get accurate pricing

Request pricing through your online account, official seller communications or your distributor to obtain a definitive quote for South Africa.

Your consumer rights in South Africa

Defective goods

Under the South African Consumer Protection Act, consumers may return defective or unsafe goods within six months of purchase.

If a product is defective, you are entitled to a repair, replacement or refund depending on the situation and severity of the defect.

Cooling-off and misrepresentation

• Direct marketing sales have a cooling‑off period of five business days during which you may cancel and get a refund.
• If products are misrepresented or not as described, you are entitled to return or refund remedies under consumer law.

Taking action locally

If you cannot resolve the issue with the seller, you may lodge a complaint with South African consumer protection authorities or seek assistance from the National Consumer Commission.

Preserve records and correspondence to support any formal complaint.

Customer experiences

Positive reports

• Some customers report improved health, energy or weight loss and positive results when following product directions.
• Users occasionally praise specific products such as wraps when used with recommended diet and hydration.

Common complaints

• Many report unexpected recurring charges and difficulty cancelling subscriptions, sometimes claiming they were not informed it was a subscription.
• Complaints include perceived poor effectiveness, side effects, unresponsive customer service, problems obtaining refunds, and distributor behaviour issues.

Documentation checklist

What to include in a cancellation request

• Your full name and contact details (email and phone).
• Account identifier or customer ID and order number(s).
• Clear statement that you request cancellation of the subscription or autoship, with the date.

Supporting documents for refunds or defects

• Proof of purchase and shipping/receipt dates.
• Photographs of damaged or defective items and packaging.
• Tracking numbers for returns and copies of any written confirmation from the company.

Common mistakes

Assuming a return cancels your subscription

Returning products does not automatically cancel autoship - many customers assume refunds stop future shipments but they do not.

Always confirm cancellation via your account or in writing and retain proof.

Missing proof or deadlines

Failing to keep order numbers, shipping receipts, photographs or written cancellation confirmations reduces your chances of a refund.

Missing the 30‑day post‑ship window for unopened returns or the 60‑day window for defective items often forfeits refund eligibility.

Comparative recap

Quick comparison overview

The table below summarises how cancellations and refunds typically differ by channel and likelihood of a refund.

How to use this table

Use the row matching how you purchased (App Store, Google Play, website or distributor) to follow the correct cancellation steps.

After cancelling

Immediate actions

• Save written confirmation of cancellation and any reference numbers.
• Monitor bank and card statements for any further charges and dispute with your card issuer if unauthorized charges continue.

Escalation steps if problems continue

If the company does not acknowledge a valid cancellation or refund claim, escalate to your bank for a chargeback and consider lodging a complaint with consumer protection authorities.

Keep all supporting documentation and timelines when escalating.

Address

Local contact address

Caledon Estate, 5 Acacia Village, Ballito, KwaZulu‑Natal 4399, South Africa.

Notes on postal cancellations

Some company instructions reference postal cancellation to a corporate address. If postal notice is required, request the exact postal address and send by traceable mail.

Always keep a dated copy of any posted cancellation and proof of postage for your records.