Cancellation It Works: Easy Method

What is It Works

Company overview

It Works is a health and wellness company offering body wraps, skincare and nutritional supplements through direct sales and subscription (autoship) programmes.

The company markets products via distributors and online subscriptions, which can include recurring shipments and membership options.

Products and subscriptions

Products are sold both as one‑time purchases and as recurring autoship orders that charge on a schedule set in the customer account.

Subscription management and distributor relationships are central to how orders, renewals and cancellations are handled.

How to cancel It Works

Cancel via website or distributor

• Log into your It Works account on the official site and go to your autoship/subscription settings to cancel.
• If your order was placed through a distributor, contact that distributor before the order is accepted to request cancellation.
• For step‑by‑step guidance see a cancellation overview: Postclic: How to cancel It Works.

Cancel via app stores or company channels

• Apple App Store subscriptions must be cancelled through your Apple ID settings: App Store → Account → Subscriptions; It Works cannot cancel App Store subscriptions for you.
• Google Play subscriptions must be cancelled in Google Play → Payments & subscriptions → Subscriptions; It Works cannot cancel Google Play subscriptions for you.
• You can also submit written cancellation requests by email, phone or mail to your distributor or the company’s contact channels if applicable.

What happens when you cancel

Access and renewal

When you cancel an autoship/subscription, future scheduled shipments should stop and no further recurring charges should be applied.

Existing orders already processed may still ship; cancelling does not always stop an order that is past the acceptance point.

Account data and records

Your account typically remains active for order history and records unless you request account deletion through company channels.

Keep copies of cancellation confirmations, screenshots or emails showing the cancellation date and any reference numbers.

Will I get a refund?

General refund policy

It Works does not offer a general money‑back guarantee for opened products; refunds are limited by the company’s return policy.

The company’s policy allows refunds for unopened products returned within 30 days of the shipping date, subject to inspection.

Exceptions, defects and refused deliveries

• Defective or incomplete items must be reported within 60 days of delivery and may be eligible for replacement or refund after inspection.
• Refused deliveries that are returned to sender incur a US$15 refusal fee; refunds are processed after return and inspection and may take up to 90 days.
• Customers are responsible for return shipping costs unless otherwise stated; returned items must be in original, unopened condition with the original packing slip.

It Works plans and pricing

Check official pricing

Always check pricing and plan details on the company’s official pages before purchasing or subscribing.

Pricing, availability and membership offerings may differ by region and over time; official sources are the best reference.

Known pricing notes

Publicly available U.S. figures include a one‑time "Loyal Customer" fee (US$50) and a distributor Business Kit (US$149 + US$20/month) as examples.

These U.S. figures do not replace local pricing checks for Singapore; verify current costs with official channels before committing.

Your consumer rights in Singapore

Cooling-off and distance selling

Singapore consumer protection generally provides a cooling‑off period for unsolicited or distance sales in many cases, often 14 days, depending on the transaction type.

Whether a cooling‑off right applies to your It Works purchase depends on how and where the sale was made (online, distributor, in‑person).

Where to get help

The Consumer Protection (Fair Trading) Act and the Consumers Association of Singapore (CASE) provide guidance on rights and dispute resolution for e‑commerce purchases.

If you are unsure about applicability, consult CASE or official government guidance for step‑by‑step help with cancellations or complaints.

Customer experiences

Positive feedback

Some customers report positive results when products are used consistently, mentioning improvements in hair, skin, nails, weight management or gut health.

On review sites there are users who describe certain products as effective or "actually pretty nice."

Negative feedback

Common complaints include unexpected subscription enrolment, recurring unclear charges and difficulty cancelling autoship programmes or memberships.

Reviewers also report slow customer service, shipping delays, refund disputes and concerns about value or product effectiveness.

Documentation checklist

What to prepare before cancelling

• Your account name, registered email and phone number.
• Order number(s) or autoship/subscription ID for the shipments you want to stop.
• Any correspondence (emails, chat transcripts) that show requests or confirmations.

Return documentation

• Original packing slip or invoice and proof of purchase/shipping date.
• Photographs or descriptions for defective/incomplete items if reporting damage.
• Records of shipment tracking or return receipts when returning products.

Common mistakes

Assuming cancellation is immediate

Customers sometimes assume a cancellation request stops an order already in process; orders accepted before cancellation may still ship.

Confirm cut‑off times with the distributor or account settings to avoid unexpected shipments.

Using the wrong cancellation channel

Attempting to cancel an App Store or Google Play subscription via the company’s website will not stop charges from the app stores.

Always cancel Apple subscriptions in your Apple ID and Google Play subscriptions in Google Play to ensure the store stops future renewals.

Comparative recap

Quick comparison

After cancelling

Confirmations and follow-up

Keep cancellation confirmations, screenshots and any reference numbers you receive for future reference or disputes.

If charges continue after confirmation, contact the company or your payment provider and provide the cancellation evidence.

Useful links

• Cancellation overview: Postclic: How to cancel It Works
• Returns & refund policy (official): It Works returns & refunds
• Customer reviews and experiences: Sitejabber: It Works reviews

Address

Corporate / regional contact

IW Marketing International Canada ULC, Purdy’s Wharf Tower One, 900‑1959 Upper Water Street, PO Box 997, Halifax, Nova Scotia, Canada B3J 2X2.

Other contact points

Primary corporate headquarters and returns centres are located in the U.S. and Canada for regional processing; contact your distributor or official channels for the correct mailing address for returns.