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Cancel NUTRIMATE
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Nutrimate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Nutrimate: Easy Method
What is Nutrimate
Short description
Nutrimate is a subscription-based health and wellness app that offers personalised meal plans, tracking and nutrition guidance. It operates on recurring subscriptions delivered digitally.
How it is delivered
The service is available as a web subscription and through mobile stores (Apple App Store and Google Play). Billing and cancellation steps differ by purchase channel.
How to cancel Nutrimate
Cancel a web subscription (direct via nutrimate.fit)
- Open the Nutrimate app or website and go to Profile → Settings → Manage subscription → Cancel.
- Cancel at least 24 hours before the renewal date to avoid being billed for the next period.
- See the developer explanation about auto‑renewal: Nutrimate auto‑renewal (support).
Cancel App Store (iOS) or Google Play (Android) subscriptions
- iOS: Cancel through your Apple ID subscription settings - you cannot cancel an App Store subscription from the Nutrimate website.
- Android: Cancel through Google Play > Subscriptions in the Play Store app - Google handles billing and cancellations for Play purchases.
- For step‑by‑step guidance for store cancellations, see: How to cancel Nutrimate (joinchargeback).
What happens when you cancel
Access after cancellation
Cancelling stops future renewals but typically leaves access to already‑paid time until the current billing period ends. You should verify the exact expiry date in your subscription settings.
Renewal and billing
- Auto‑renewal will be disabled once cancellation is processed for web subscriptions and store purchases, but you must cancel before the renewal deadline.
- For App Store and Google Play purchases, Apple or Google process billing and refunds, not the Nutrimate website.
Will I get a refund?
General refund policy
There is no single clearly published, general refund policy for Nutrimate; users report mixed results when requesting refunds.
Expect case-by-case handling and that refunds are not guaranteed.
How to request a refund
- Web subscriptions: disable auto‑renewal and email support@nutrimate.fit with the subject "NutriMate.Review" to request a refund.
- App Store refunds: request a refund via Apple’s system (Apple handles App Store refunds).
- Google Play refunds: request a refund using Google Play’s "Report a problem" flow.
- Guidance on refund requests is summarised here: How to get a Nutrimate refund (joinchargeback).
Nutrimate plans and pricing
Pricing accuracy note
Exact South African App Store prices for Nutrimate are not publicly visible. The following ZAR figures are inferred from a related app by the same developer and should be treated as approximate.
Available plans (approximate)
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Fasting Tracker (NutriWalking proxy) | R114.99 | Unknown | Basic fasting tracking features |
| Premium Access / Weight Loss Plan (NutriWalking proxy) | R489.99 - R599.99 | Subscription | Personalised weight‑loss plan or premium access |
| Higher‑tier Weight Loss Plan (NutriWalking proxy) | Up to R1,499.99 | Subscription | Advanced personalised weight‑loss plan |
Your consumer rights in South Africa
Cooling‑off rights under the CPA
Under the South African Consumer Protection Act (CPA), consumers who buy goods or services electronically (distance contracts) usually have a 14‑day cooling‑off right.
Within 14 days you may cancel without reason and expect a full refund unless the service was fully performed with your consent.
Other remedies and enforcement
- If cancellation fails or you suffer unauthorised charges, you may lodge a complaint with the National Consumer Commission.
- You can also contact your bank to request a chargeback if you were billed without valid authorisation.
- Auto‑renewal terms must be clear and cancellation mechanisms must work; repeated failures may amount to prohibited practices under the CPA.
Customer experiences
Positive feedback
Some users report that Nutrimate helped with weight loss and provided useful daily nutritional guidance.
A number of reviews praise responsive support staff who assisted with cancellations in specific cases.
Negative feedback
Many users report unexpected or repeated charges, difficulty cancelling, and slow or unhelpful customer support.
Several reviewers describe persistent billing despite attempted cancellations; see user reviews: Nutrimate reviews (Trustpilot).
Documentation checklist
What to collect before you complain
- Subscription receipts or order confirmations showing charge dates and amounts.
- Screenshots of subscription settings, cancellation pages and any error messages.
- Copies of emails sent to support (including date, time and subject).
Bank and platform evidence
- Bank or card statements showing the charges you dispute.
- Apple/Google purchase receipts (if bought via App Store or Google Play).
- Any cancellation confirmation numbers or messages from the app or store.
Common mistakes
Assuming website cancellation works for store purchases
Many users try to cancel via the Nutrimate website when the subscription was purchased through Apple or Google.
Remember: App Store and Google Play subscriptions must be cancelled in the respective store settings.
Missing renewal deadlines and poor record keeping
Users often miss the 24‑hour (or store‑specific) cut‑off and get charged for another period.
Always keep screenshots and emails proving when and how you attempted to cancel.
Comparative recap
Quick channel comparison
| Purchase channel | How to cancel | Refund route | Typical issues | 期間 |
|---|---|---|---|---|
| Web (nutrimate.fit) | Profile → Settings → Manage subscription → Cancel | Email support@nutrimate.fit with subject "NutriMate.Review" to request refund | Refunds handled case‑by‑case; delays reported | Subscription |
| Apple App Store (iOS) | Cancel via Apple ID subscription settings | Request refund via Apple (reportaproblem.apple.com) | Must use Apple support - Nutrimate cannot directly cancel or refund | Subscription |
| Google Play (Android) | Cancel via Google Play > Subscriptions | Request refund via Google Play "Report a problem" | Google handles billing and refunds; follow Play flow | Subscription |
After cancelling
Follow up steps
- Save any cancellation confirmation and monitor your bank card for recurring charges.
- If you continue to be billed, contact your bank to dispute the charge and consider a chargeback.
Useful links and support pages
- Auto‑renewal explanation: Nutrimate auto‑renewal (support)
- Cancel guides and refund help: Cancel Nutrimate (joinchargeback)
- Refund guidance and community reports: Get a Nutrimate refund (joinchargeback)
- User reviews and experiences: Nutrimate reviews (Trustpilot)
- Reports about refund difficulty: Cancellation experiences (postclic)
Address
Registered office
Subhadra Nagar R926 1 M.G. Udyan, Kopargaon, Ahmednagar, Maharashtra, India, 423601.
Contact note
For refunds or subscription support, email support@nutrimate.fit and keep copies of all correspondence and receipts.