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Cancel ORNAMENT HEALTH
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I hereby notify you of my decision to terminate the contract relating to the Ornament Health service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ornament Health: Easy Method
What is Ornament Health
Overview
Ornament Health is a subscription-based health and mental wellness service that offers personalised reports, therapy-support tools and resources via a mobile app and web interface.
The service can store and analyse medical data, produce AI health reports, and provide premium features under an Ornament Plus subscription.
Who uses it
Individuals seeking organised health records, automated biomarker recognition and shareable medical summaries commonly use the app.
Subscriptions and one-off reports are offered as in-app purchases and direct purchases, depending on platform and region.
How to cancel Ornament Health
Cancel via App Store (Apple)
- Open the App Store on your Apple device.
- Tap your profile, choose Subscriptions, select Ornament Health, then tap Cancel Subscription.
- Confirm cancellation when prompted; Apple manages billing and refunds for App Store purchases.
Cancel on Android, web or card/PayPal/Stripe payments
- Open the Ornament app and go to Account or Subscriptions to cancel directly inside the app.
- If in-app cancellation is unavailable, email support@ornament.health requesting cancellation.
- Keep your confirmation email or screenshot as proof of the cancellation request.
What happens when you cancel
Access and expiry
After cancelling on non-Apple platforms, access typically continues until the end of the current billing period.
Apple-managed subscriptions run until the expiry date shown in your Apple subscription settings.
Billing and account effects
Cancellation stops future renewals but generally does not prorate or refund the current period unless otherwise agreed by support.
Your account data and stored reports are usually retained according to the app's data policy; request specifics from support if needed.
Will I get a refund?
General recurring subscription renewals
- Recurring renewals are generally non-refundable.
- If you request a refund soon after a charge, Ornament support may review the case and could issue a refund.
- Refunds, when authorised, are typically processed within 5 - 10 business days depending on payment method.
Exceptions and guarantees
- Weight-Loss Money-Back Guarantee applies only to purchases made on the direct Ornament Weight Loss site with a visible offer at checkout.
- Conditions include requesting a refund within 14 days, completing at least 7 consecutive days of the program, and providing proof such as Weight Tracker screenshots.
- Customers in the EEA and Switzerland have a standard 14-day cooling-off period for refunds under local rules.
Ornament Health plans and pricing
Pricing overview
Below are prices observed in the South African App Store for in-app purchases (2024/2025). Plan durations or feature details are not always specified in the App Store listing.
If you need exact billing periods or feature lists, contact support through the app or email support@ornament.health.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Ornament Plus Subscription | R1,499.99 | Unknown | Not specified |
| Ornament Plus Subscription | R199.99 | Unknown | Not specified |
| AI Health Report | R59.99 | Single purchase | Health report generation |
| Ornament Plus Subscription | R1,889.99 | Unknown | Not specified |
| Ornament Plus (1 month - No trial) | R379.00 | Monthly | No trial |
| Ornament Plus Subscription | R879.99 | Unknown | Not specified |
| Medical Concierge Report | R199.99 | Single purchase | Medical concierge service |
Your consumer rights in South Africa
Cooling-off and distance transactions
South Africa's Consumer Protection Act provides statutory cooling-off rights for certain distance transactions, commonly allowing a 7-day period for online purchases.
These statutory rights cannot be waived by contract and must be respected if the service qualifies under the Act.
How this affects Ornament Health customers
Ornament's public policies reference a 14-day cooling period for EEA/Switzerland customers and specific money-back conditions for direct purchases.
South African customers should rely on local statutory protections and may be entitled to different or stronger rights than those described in Ornament's European-focused policies.
For background on South African cooling-off rules see: legalese.co.za - Cooling-off rules.
Customer experiences
Positive feedback
- Users praise the app for consolidating medical records, recognising biomarkers and enabling easy sharing with clinicians.
- Some customers reported quick, professional and caring support when requesting refunds, including full refunds in some cases.
Negative feedback
- Frequent complaints include unexpected auto-renewal charges and difficulty cancelling subscriptions (chatbot loops, ignored emails).
- Other issues reported are misleading money-back guarantees, delayed refunds, and performance problems on Android.
See user reviews: Trustpilot - Ornament Health reviews.
Documentation checklist
Before you contact support
- Screenshot or copy of the subscription / receipt showing the date and amount charged.
- Record of the platform used (Apple App Store, Google Play, or web payment via card/PayPal/Stripe).
- Any in-app screenshots (Account > Subscriptions) showing current subscription status.
Proof for refund requests or guarantees
- If claiming a Weight-Loss guarantee, include 7 days of program usage proof (e.g., Weight Tracker screenshots, Fat Burning panel).
- Include the full transaction ID, email address used for the account and the date you requested cancellation.
Common mistakes
Assuming cancellation equals refund
Many users assume cancelling a subscription automatically triggers a refund; cancellation normally stops future billing only.
Always check the refund policy and contact support promptly if you want a charge reversed.
Not cancelling through the correct platform
Cancelling inside the Ornament app will not stop App Store-managed subscriptions - those must be cancelled through Apple.
Similarly, if you subscribed via Google Play or the web, make sure you cancel in the correct place to avoid unexpected renewals.
Comparative recap
Quick comparison
| Platform | How to cancel | Refunds | Access after cancellation |
|---|---|---|---|
| App Store (Apple) | Cancel via App Store > Profile > Subscriptions > Ornament Health | Refunds handled by Apple; generally non-refundable but Apple review may allow refunds | Access remains until Apple subscription expiry date |
| Google Play / Android / Web (PayPal, Stripe, card) | Cancel in-app under Account or Subscriptions, or email support@ornament.health | Generally non-refundable; support may review prompt refund requests (5 - 10 business days if approved) | Access usually continues until end of the current billing period |
After cancelling
What to expect
Keep your cancellation confirmation and monitor billing to ensure no further charges occur.
If a charge remains disputed, follow up with support and, if needed, with your payment provider.
Helpful links and next steps
- General cancellation guide: How to cancel Ornament Health (postclic)
- User reviews and experiences: Trustpilot - Ornament Health reviews
- South African cooling-off background: Cooling-off rules (legalese.co.za)
Address
Headquarters
Ornament Health AG - Obergrundstrasse 44, 6003 Lucerne, Switzerland.
Support contact
For account and billing help, use the in-app support options or email support@ornament.health as described in the cancellation steps above.