Cancellation Rise: Easy Method

What is Rise

Overview

Rise is a health and wellness service focused on sleep and energy improvement, offering subscription memberships and apps such as Manifest & Meditation and Sleep Tracker.

Some Rise branded offerings include a separate Rise Women membership; cancellation and refund rules for Rise Women are set by the provider in South Africa.

Scope in South Africa

This guide focuses on cancelling Rise-related subscriptions and memberships relevant to users in South Africa, and cites the provider's published returns policy.

It summarises cancellation steps, refund rules, pricing tiers and practical tips for South African consumers.

How to cancel Rise

Primary cancellation method

• Email the provider to cancel Rise Women Membership (monthly or annual): [email protected].
• Include your account details, subscription plan, and request to cancel in the email.

App store cancellations (not applicable)

• Cancelling via the Apple App Store or Google Play does not apply to Rise Women subscriptions; the provider requires email cancellation.
• Do not rely on in-app store controls for Rise Women - use the email address above to ensure cancellation is processed.

What happens when you cancel

Access after cancellation

When you cancel a Rise Women subscription you retain access until the end of the paid period.

No immediate loss of content occurs; features remain available for the time you have already paid for.

Renewal and account data

Auto-renewal stops after cancellation so you will not be charged again for the next billing period.

The provider's returns policy and privacy terms determine how long account data is retained; contact the provider for data deletion requests.

Will I get a refund?

Standard refund policy

Refunds for Rise Women Membership are allowed only within 72 hours after your first payment and initial access.

To request a refund, email [email protected], explain your dissatisfaction, and request the refund within that 72‑hour window.

Exceptions and non-refundable items

• There is no 14‑day right of refund specified by the provider; the 72‑hour window is the stated limit.
• Tickets and eBooks are non‑refundable; event tickets may be transferable to another attendee with matching event details.

Rise plans and pricing

Pricing snapshot

The following pricing tiers reflect in-app purchase options available in the South African App Store during 2024/2025.

If a price or tier does not match your receipt, check your purchase confirmation or contact the provider.

Your consumer rights in South Africa

Cooling-off and statutory rights

South African consumer protection laws commonly provide a 'cooling‑off' right for certain distance contracts, typically around 7 to 10 days for specific agreements.

However, a provider's stated policy can be narrower; Rise Women's 72‑hour refund window is shorter than typical cooling‑off periods.

Remedies and misrepresentation

• If services are materially misrepresented or not delivered, consumers may pursue remedies under the Consumer Protection Act despite a shorter stated refund window.
• Gather evidence (receipts, screenshots, correspondence) before escalating complaints to ensure a clear record.

Customer experiences

Positive feedback

Some reviewers (for the Rise HR/payroll platform) praise ease of use, cost effectiveness and responsive customer support.

Note: positive Capterra reviews refer to Rise's HR/payroll product, not necessarily the Rise Women membership or wellness apps.

Negative feedback

• Users have reported that mobile functionality can be lacking or nearly unusable in some reviews.
• Other comments note limited HRIS features and occasional slow tech response or restricted integrations.

Sources for user reviews: Capterra reviews and GetApp reviews.

Documentation checklist

What to include in your cancellation email

• Full name and the email address used for the Rise account.
• Subscription plan name, purchase date and any order or receipt number.
• Clear statement: "Please cancel my Rise Women subscription" and the desired effective date.

Supporting materials

• Attach a screenshot of your receipt or in-app subscription confirmation where available.
• Keep copies of your sent email and any replies from [email protected] for records.

Common mistakes

Assuming app-store cancellation applies

Many users expect Apple or Google subscription controls to cancel all Rise services. For Rise Women, the provider requires email cancellation, so cancelling in the App Store may not stop the Rise Women subscription.

Always confirm cancellation via the provider's acknowledged response.

Missing the refund window

Waiting longer than 72 hours after the first payment will generally forfeit refund eligibility under the provider's policy.

If you are within the refund window, act promptly and include clear reason and proof when requesting a refund.

Comparative recap

Quick comparison

The table below summarises the main points you need to know when cancelling Rise-related services in South Africa.

Use it as a quick reference before you email the provider.

After cancelling

Follow-up actions

• Keep the cancellation confirmation email and the original purchase receipt for your records.
• Verify that auto-renewal has been switched off on your next billing date.

Helpful links

Read the provider's returns and refund details: Rise Women returns policy.

For user feedback and experiences (platform-specific): Capterra and GetApp.

Address

Provider contact location

Business correspondence and official terms reference addresses in the United States for the broader Rise organisation.

Example address used in public materials: 548 Market Street PMB 79836, San Francisco, California, 94104, United States.

Local contact

For South Africa-specific membership cancellations and refunds, the primary contact channel is the provider email: [email protected].

If you need to escalate a dispute, keep copies of all correspondence and consider seeking guidance from local consumer protection authorities.