Cancellation Sizwe: Easy Method

What is Sizwe

Overview

Sizwe (Sizwe Hosmed Medical Scheme) is a South African medical scheme offering a range of plans that cover hospitalisation, consultations and other healthcare costs for members and dependants.

The Scheme operates on a subscription basis with monthly contributions, medical-savings components on some options, and regulated benefits under the Medical Schemes Act.

Who it serves

Sizwe serves individual and employer groups with multiple plan tiers, from entry-level hospital cover to higher benefit options for broader cover.

Membership terms, refunds and dispute procedures are governed by the Scheme rules and South African medical-scheme law.

How to cancel Sizwe

Standard cancellation steps

• Give one calendar month’s written notice to terminate your membership; this is a Scheme requirement.
• Continue to pay contributions during the full notice period; benefits remain until the effective date of termination.
• Submit your written notice to the Scheme’s membership or head-office address (see Address section below).

Special-case and timing details

• Follow-up in writing if you send notice by email or post; keep proof of delivery or sent email confirmations.
• Special exemption: IMATU‑represented municipal workers were allowed to terminate membership effective 1 December 2025 if one month’s written notice was given by 31 October 2025 due to the Scheme’s loss of accreditation and curatorship. IMATU notice

What happens when you cancel

Access to benefits

You retain Scheme benefits until the end of the paid notice period; cover does not end the moment you submit a termination letter.

Contributions must be paid up to the effective termination date to keep benefits active through that date.

Records and data

The Scheme will update membership records and prepare any required final statements, including Medical Savings Account (MSA) balances if applicable.

Keep copies of your termination notice and any correspondence for future proof or disputes.

Will I get a refund?

General policy

Sizwe does not refund contributions or provide no‑claim bonuses or rebates; this aligns with section 56 of the Medical Schemes Act, 1998.

Contributions remain payable until the effective date of termination; there is no refund for paid contributions outside specific MSA rules.

MSA (Medical Savings Account) exceptions

• MSA balances are refundable if your membership is terminated and is not transferred to another MSA‑enabled option.
• Refunds of MSA funds are processed within five (5) months of termination and are subject to applicable taxation rules. See the Scheme benefit guide for detail. Benefit guide

Sizwe plans and pricing

Overview of starting contributions

The table below lists the starting monthly contribution for the principal (main) member on each named plan as published by Sizwe.

Use plan names and starting prices as a guide; your actual contribution may differ by age, dependants and employer subsidy.

Your consumer rights in South Africa

Statutory protections

Your rights as a medical‑scheme member are governed by the Medical Schemes Act and Scheme rules.

Members cannot receive no‑claim bonuses or rebates; only MSA savings are refundable when applicable.

Dispute and escalation routes

• You may lodge complaints with the Scheme and escalate to the Scheme’s Disputes Committee if unresolved.
• If still dissatisfied, you can appeal to the Council for Medical Schemes (CMS) under South African law.
• MSA refunds must be processed within five months of termination, subject to tax rules. Benefit guide

Customer experiences

Positive feedback

Members have praised staff professionalism and helpful service, naming specific individuals and teams for efficient claims handling and empathic support.

Sizwe’s customer reviews include thanks for prompt reimbursements and effective resolution of complex issues. Customer reviews

Negative feedback

Some members reported delays in refunding claims, such as psychologist consultations that required escalation to customer service.

Municipal workers experienced disruptions when claims were not honoured and cash payments were required, linked to the Scheme’s financial distress and curatorship. News report

Documentation checklist

Essential documents to prepare

• Written termination letter with your full name, membership number, effective termination date, and signature.
• Proof of delivery (registered post receipt) or email confirmation if sent electronically.
• Any outstanding payment receipts for contributions paid to date.

Documents for refunds and transfers

• Bank details for MSA refund (if applicable) and identification documents for verification.
• Documentation of any claims in process that you want finalised before termination.

Common mistakes

Missing or unclear notice

Sending a verbal or incomplete notice is a frequent issue. Always provide a clear written notice that states the termination date and includes your signature.

Retain proof of sending to avoid disputes about whether notice was given.

Assuming contributions will be refunded

Members commonly expect a refund of contributions if they made no claims. Under the Scheme rules and the Medical Schemes Act, contributions are not refundable.

Only MSA balances (where applicable) are refundable on termination and subject to processing time and tax. See the Scheme FAQ for confirmation. Scheme FAQ

Comparative recap

Quick policy comparison

After cancelling

Next administrative steps

Check final statements and ensure any MSA refund instructions are submitted promptly.

Confirm with the Scheme that membership has been closed and request written confirmation of the termination date.

Helpful links and further reading

• Sizwe FAQ (cancellation and general queries): https://sizwehosmed.co.za/faq/
• Benefit guide and MSA details: Sizwe Hosmed full brochure
• Customer reviews and service examples: Customer reviews
• IMATU notice for affected municipal workers: IMATU notice
• Reporting issues or reading coverage concerns (press coverage): News report

Address

Head office (for written notices)

Sizwe Hosmed Medical Scheme, Treur Close (Old Pragma Building), Bekker Road, Waterfall Office Park, Midrand, Gauteng, South Africa.

Send your one calendar month’s written termination notice to the head office address above and keep proof of delivery for your records.

Contact reminders

If in doubt, contact the Scheme via the official channels listed in the FAQ before sending notice, and keep copies of all correspondence for dispute purposes. Scheme FAQ