Cancellation Epidemic Sound: Easy Method

What is Epidemic Sound

Service overview

Epidemic Sound is a subscription-based music and sound effects service for creators, businesses and media professionals.

The service provides access to a library of royalty-free music that can be used on platforms like YouTube under the terms of the subscription.

Who uses it

Typical users include YouTubers, podcasters, social media creators and small production teams who need cleared music without per-track licensing.

Epidemic Sound operates globally from its Stockholm headquarters and offers online account management and support resources.

How to cancel Epidemic Sound

Cancel via the Epidemic Sound website (recommended)

• Log in to your account at the Epidemic Sound website.
• Go to Account → Subscriptions → Manage Subscription → Cancel Subscription.
• Follow the on-screen prompts to confirm cancellation; you will retain access until the end of the billing cycle.

If you subscribed through Apple or Google

• Subscriptions bought via the Apple App Store must be cancelled in your Apple ID subscription settings (not in the Epidemic Sound app).
• Subscriptions bought via Google Play must be cancelled in Google Play’s subscription settings (not in the Epidemic Sound app).
• See Epidemic Sound help for details on account and app management: Manage My Account in App.

What happens when you cancel

Access and billing

Your access to the Epidemic Sound library continues until the end of the current billing period after you cancel.

The subscription will not renew after the billing cycle ends, provided the cancellation was completed successfully.

Content and licensing after cancellation

Content published while your subscription was active remains covered and may be monetised according to Epidemic Sound’s terms.

New content published after your subscription ends may be subject to copyright claims if you no longer hold a valid licence.

Will I get a refund?

Standard refund policy

Payments already made are generally non-refundable as a matter of policy because users had access to the catalog during the paid period.

There is no automatic 14-day cooling-off entitlement under Epidemic Sound’s standard terms.

Exceptions and discretionary refunds

• Epidemic Sound may, at its discretion, issue refunds in exceptional cases (for example, unintended annual renewals), but these are not guaranteed.
• If you purchased through Apple or Google, refund requests and entitlements are handled by Apple/Google under their policies, not directly by Epidemic Sound.

Epidemic Sound plans and pricing

Pricing summary

Public pricing in ZAR is not consistently listed on official global pages; local promotional rates may have been offered.

If you need current South African pricing, check your account or contact Epidemic Sound support via the official help pages.

Known example plan (may be promotional)

Your consumer rights in South Africa

Cooling-off and refunds

Epidemic Sound’s published terms do not create a statutory 14-day cooling-off or automatic refund right for subscriptions.

Any refund is discretionary according to their policy; do not rely on an automatic refund entitlement.

Purchases via app stores

If you subscribed through Apple or Google, your consumer remedies for refunds or billing disputes are governed by Apple/Google policies.

Contact the relevant platform (Apple ID support or Google Play) for refunds or billing reversals when purchases were made through those stores.

Customer experiences

Positive experiences

• Many reviewers praise Epidemic Sound’s support for quick resolution of accidental renewals and account issues.
• Users often cite the library, UI and responsive support as strong points.

Negative experiences

• Some users report unexpected charges or difficulty cancelling when subscriptions were managed through app stores or due to confusion over where to cancel.
• There are occasional reports of denied refunds or billing disputes that required escalation to platform support.

Documentation checklist

What to collect before cancelling

• Account email and username used for the Epidemic Sound account.
• Proof of purchase (receipt, transaction ID or bank/credit card statement).

What to have for a refund or dispute

• Screenshots of subscription settings, cancellation confirmations or unsuccessful cancellation attempts.
• Correspondence with support and any case/reference numbers provided.

Common mistakes

Attempting to cancel in the mobile app

Many users try to cancel inside the Epidemic Sound mobile app where subscription cancellation is not available.

Always cancel via the web account or, if purchased via Apple/Google, use the respective store subscription settings.

Assuming an automatic refund or entitlement

Assuming you will receive a 14-day cooling-off refund can lead to disappointment; refunds are not guaranteed.

For platform purchases, delays or denials may occur if you do not follow Apple/Google refund procedures.

Comparative recap

At-a-glance comparison

After cancelling

Confirm cancellation and keep records

Save any cancellation confirmation emails or screenshots showing the subscription end date.

Monitor your card or payment method for any unexpected charges after the billing cycle ends.

Helpful official links

• Epidemic Sound - Cancellation
• Epidemic Sound - Manage My Account in App

Address

Company registered address

Epidemic Sound AB

Västgötagatan 2, 118 27 Stockholm, Sweden

Support and contact

For account actions and support, use the Epidemic Sound help centre linked above.

If you require billing dispute assistance for purchases through Apple/Google, contact those platforms directly.