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Cancel TIDAL
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Tidal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tidal: Easy Method
What is Tidal
Overview
TIDAL is a subscription-based music streaming service that offers a large catalogue of songs, playlists and music videos. It is known for higher-fidelity audio options and artist-focused content.
Service highlights
TIDAL provides multiple plan tiers (Individual, Student, Family) and in-app purchase tiers through platform stores. Subscriptions can be billed directly by TIDAL, the App Store, Google Play or a telecom partner.
How to cancel Tidal
Web (direct from TIDAL)
- Sign in at account.tidal.com.
- Go to the Subscription section and click “Cancel subscription”.
- Cancellation takes effect the day after the current billing period ends.
- More details: TIDAL: Cancel Subscription or Trial.
Mobile (iOS and Android)
- iOS: Cancel in Apple iOS settings under Subscriptions; TIDAL cannot cancel for you.
- Android: Cancel via the Google Play app under Subscriptions; TIDAL cannot cancel on your behalf.
- If you subscribed through a telco, contact your provider to stop renewal.
What happens when you cancel
Access after cancellation
When you cancel a TIDAL subscription you usually retain access until the end of the current billing period.
No immediate playback cutoff occurs unless your access was provided by a third party and they remove it.
Account and data
Your TIDAL account (library, playlists, likes) typically remains active unless you delete the account separately.
Deleting your TIDAL account does not automatically cancel App Store-, Google Play- or telco-managed subscriptions; those must be cancelled separately.
Will I get a refund?
TIDAL refund policy for South Africa
For users in South Africa (regions outside UK, EU, EEA, Brazil) TIDAL’s terms state there is no obligation to provide refunds for fees paid, unless required by applicable law.
There is no statutory 14‑day refund right for South Africa as there is for the UK/EU/EEA under TIDAL’s stated policy.
Exceptions and practical tips
- If you believe you were billed in error, gather proof (receipts, screenshots) and contact your payment provider or TIDAL support.
- Refunds for App Store or Google Play purchases are handled by Apple/Google; contact them for those requests.
- See TIDAL’s official refund policy: TIDAL: Refund Policy.
Tidal plans and pricing
Pricing table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Individual (official website) | R69.99 | Monthly | Standard, ad‑free streaming; Hi‑Fi options available |
| Student (official website) | R34.99 (approx.) | Monthly | Discounted individual plan (~50% off) |
| Family (official website) | R109.99 | Monthly | Shared plan for multiple users |
| Individual (iOS App Store) | R89.99 | Monthly | In‑app purchase via Apple (platform surcharge) |
| Premium (iOS App Store) | R79.99 | Monthly | Labelled Premium tier (in‑app) |
| HiFi (iOS App Store) | R159.99 | Monthly | High‑fidelity FLAC quality (in‑app) |
| Family (iOS App Store) | R164.99 | Monthly | Family plan via Apple (in‑app) |
Notes on pricing
Official website pricing is generally lower than in‑app (App Store) pricing due to platform surcharges.
Check whether you subscribed via the website, App Store, Google Play or a telco; the billed price can differ by channel.
Your consumer rights in South Africa
Cooling-off and digital services
Under South African consumer protection frameworks, streaming and downloaded digital content is commonly excluded from cooling‑off or automatic return rights.
This means a statutory 14‑day “trial” refund may not apply to services like streaming once access has been provided.
Supplier obligations and redress
Sellers should provide clear supplier contact details to enable complaints and redress.
If you believe TIDAL has breached local consumer protections, gather documentation and seek advice from local consumer protection bodies or your payment provider.
Customer experiences
Positive feedback
Many users praise TIDAL for superior audio quality and an intuitive interface that makes music discovery and playback enjoyable.
See user reviews for audio fidelity praise: TIDAL on Trustpilot.
Negative feedback
Common complaints include app instability (buffering, crashes), download issues, and billing or cancellation problems.
Several reviewers report difficulties with subscription recognition and customer service response times.
Documentation checklist
Required documents
- Account email or username used for the TIDAL subscription.
- Proof of payment (bank or card statement showing the charge).
- Subscription provider details (website, Apple App Store, Google Play, or telco).
Optional supporting items
- Screenshots of subscription status or billing page.
- Copies of support chat or email correspondence.
- Any error messages or timestamps showing service problems.
Common mistakes
Mistakes during cancellation
Attempting to cancel on the website when your subscription is billed through Apple/Google will not stop renewal.
Always confirm the billing source before cancelling to avoid continued charges.
Billing and refund mistakes
Assuming a refund will be automatically granted in South Africa can lead to frustration; TIDAL’s policy limits refunds outside EU/EEA/UK.
Failing to keep payment receipts or screenshots makes disputes with payment providers harder to resolve.
Comparative recap
Quick comparison
| Channel | How to cancel | Price (typical) | Refunds |
|---|---|---|---|
| Website (direct) | Cancel at account.tidal.com → Subscription → Cancel subscription | R69.99 (Individual, monthly) | No automatic refund obligation in South Africa; contact support |
| Apple App Store | Cancel in iOS Settings → Subscriptions (Apple handles billing) | R89.99 - R159.99 (in‑app tiers) | Request refund from Apple |
| Google Play | Cancel in Google Play app → Subscriptions | Varies (platform surcharge possible) | Request refund from Google |
Key takeaway
Cancel via the provider that bills you; website cancellations stop direct TIDAL billing, while App Store/Google Play and telco subscriptions require cancellation through those providers.
Keep receipts and subscription provider details for any dispute or refund request.
After cancelling
What to check
- Confirm cancellation in the subscription section of your TIDAL account or in Apple/Google settings.
- Check your next billing date and verify no further charges occur after the billing period ends.
How to contact support
- TIDAL cancellation instructions: Cancel TIDAL Subscription or Trial.
- TIDAL refund policy and related queries: Refund Policy.
- Account deletion information: TIDAL: Account Deletion.
Address
Postal address
For formal correspondence use the postal address below if required by your provider or dispute process.
Immendorfer Str. 1, 50354 Hürth, Germany
When to use this address
Use the postal address for formal written complaints or when a dispute requires postal documentation.
For routine cancellations and billing disputes, use the online support channels listed above.