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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Ultimate Guitar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ultimate Guitar: Easy Method
What is Ultimate Guitar
Overview
Ultimate Guitar is a subscription-based service offering guitar tabs, chords, lessons and playback/pro features for musicians.
How people use it
Users access the service via mobile apps (Android/iOS) or a web account to view tabs, transpose songs, and use learning tools.
How to cancel Ultimate Guitar
Cancel via Google Play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile, go to Payments & subscriptions → Subscriptions.
- Select Ultimate Guitar, then choose Cancel subscription and follow prompts.
- Step-by-step guidance is also available here: Cancel via Google Play.
Cancel via Apple App Store (iOS)
- Open iOS Settings and tap your name at the top.
- Tap Subscriptions, find Ultimate Guitar, and tap Cancel Subscription.
- Apple handles App Store subscriptions; Ultimate Guitar cannot cancel App Store purchases for you.
- Apple-specific steps are documented here: Cancel via Apple App Store.
Cancel via Web or the Ultimate Guitar app/site
- Sign in to your Ultimate Guitar account and check Account or Billing settings for cancellation options.
- Many users report that app or website cancellation options can be unclear or missing; if you purchased through Google or Apple, cancel through those stores.
- If you need help, prepare purchase evidence and contact support (see Documentation checklist and After cancelling).
What happens when you cancel
Access after cancellation
When you cancel a recurring subscription you typically retain access until the end of the paid billing period.
Access end dates depend on the store used for purchase (Google Play, Apple, or direct web purchase).
Renewals and auto-renew
Cancelling stops future auto-renewal; it does not usually refund the current billing period automatically.
Ensure you cancel before the renewal date to avoid the next charge.
Account data and content
Your account, saved tabs and settings usually remain unless you delete your account separately.
If you want data removed, contact support and request account deletion following their procedures.
Will I get a refund?
Official refund policy (general)
Ultimate Guitar does not issue automatic refunds when you cancel; refunds are considered case-by-case and not guaranteed.
To request a refund you must contact Ultimate Guitar support and provide purchase details and justification.
Common exceptions and examples
- Refund requests are often denied, including for alleged misleading trial charges.
- One reported EU case received a full refund only after escalation to the European Consumer Centre.
- For guidance on refund expectations see a published walkthrough: Refund and cancellation notes.
Ultimate Guitar plans and pricing
Pricing availability
Verified pricing details were not available in the provided sources for South Africa.
Contact Ultimate Guitar or check your app store listing for current local prices and promotions.
How to get local pricing
- Open the app store (Google Play or Apple App Store) and view the subscription product page for local currency pricing.
- If you purchased directly on the web, check your account Billing page or email receipts for exact charges.
| Plan | 期間 | Price |
|---|---|---|
| Ultimate Guitar Pro | 月額 / 年間 | Contact for pricing |
| Lifetime / Other offers | 期間 varies | Contact for pricing |
Your consumer rights in South Africa
Relevant protections
The Consumer Protection Act (CPA) in South Africa protects consumers from unfair contract terms and provides rights for fixed-term agreements.
The CPA can allow early cancellation and refunds under certain conditions, especially where terms are unfair or misleading.
What to do locally
- Keep purchase receipts and communications to support any complaint.
- Contact the National Consumer Commission for guidance if you believe rights under the CPA were breached.
- Consult local legal advice for complex cases involving digital subscriptions and cross-border providers.
Customer experiences
Positive feedback
Many users praise Ultimate Guitar for its large tab library and Pro tools such as transposing and playback.
Long-term users sometimes report good value, especially when using promotions or lifetime deals.
Negative feedback
Common complaints include aggressive upselling, confusing or missing cancellation options, and difficulty obtaining refunds.
User reviews and reports illustrate these patterns; see aggregated reviews here: User reviews.
Documentation checklist
What to gather before contacting support
- Account email or username used for the subscription.
- Receipt or invoice showing the charge (from Google, Apple or card statement).
- Transaction ID, date of purchase, and device/store used (Google Play / Apple / Web).
- Screenshots showing subscription status, billing history, and any trial offer text.
Additional items that help
- Written timeline of actions you took (date you subscribed, cancelled, and any support messages).
- Bank/card provider contact info if you need to dispute a charge.
- Local consumer protection reference if you plan to escalate (e.g., National Consumer Commission details).
Common mistakes
Assuming cancellation in the app always works
Many users assume tapping cancel in the app is sufficient; if you subscribed via Google Play or Apple you must cancel through that store.
Failing to cancel in the correct store can lead to unintended renewals.
Missing proof when asking for refunds
Not saving receipts or screenshots makes refund requests harder to support.
Also, waiting too long to request a refund after a renewal reduces the chance of a positive outcome.
Comparative recap
Quick feature comparison
The table below summarizes key points to consider before cancelling or switching services.
Notes on pricing and policy
Prices and refund policies vary by purchase method and region; always confirm in your app store or account billing page.
| Feature | Ultimate Guitar | Notes | 期間 |
|---|---|---|---|
| Tabs & chords library | Extensive collection | Strong search and Pro tools | 月額 / 年間 |
| Cancellation method | Store-dependent (Google / Apple / Web) | Many users must cancel via the purchase store | 月額 |
| Refund likelihood | Case-by-case; often denied | Escalation may be required for full refunds | 期間 varies |
| Local pricing | Varies by country/store | Check local store listing or receipts | 月額 / 年間 |
After cancelling
Immediate next steps
- Confirm cancellation by checking subscription status in Google Play, Apple Subscriptions, or your Ultimate Guitar account.
- Save confirmation screenshots or emails for your records.
Getting further help
- Request refunds or account assistance by contacting Ultimate Guitar support (use the support email shown in your account or on receipts).
- Reference helpful third-party walkthroughs on cancellation and refund experiences: Cancellation guide and Refund notes.
- Read user reviews and reports for common pitfalls: User reviews.
Address
Official mailing address
Ultimate Guitar USA LLC, 268 Bush St., Ste 3044, San Francisco, California 94104, United States.
Support contact (email)
For cancellations or refund requests, prepare your documentation and contact the support email shown on your account or receipts (commonly support@ultimate-guitar.com). Keep copies of all correspondence.