Cancellation Enerjoy: Easy Method

What is Enerjoy

Service overview

Enerjoy is a subscription-based wellness service offering guided meditation and mindfulness exercises to support mental well-being.

The service provides an on-demand library of sessions via apps and a web portal, and access requires an active subscription.

Where it operates

Enerjoy is officially supported in Switzerland according to its public materials; availability and billing can differ by platform.

Subscription management and refund rules depend on whether you subscribed through Apple, Google Play, or Enerjoy's website.

How to cancel Enerjoy

Cancel via Apple App Store

• Open your Apple ID subscription settings.
• Turn off auto-renewal at least 24 hours before the subscription period ends.
• Note: deleting the app does NOT cancel the subscription.
• Reference: Enerjoy Subscription Policy.

Cancel via Google Play or Enerjoy website

• Google Play: Open your Google Play account subscriptions and turn off auto-renewal at least 24 hours before period end.
• Web (Enerjoy website): Log in, go to your profile or account settings, and cancel before the current subscription period ends.
• Again, deleting the app does not cancel web- or store-based subscriptions.
• Reference: Enerjoy Subscription Policy.

What happens when you cancel

Access after cancellation

When you cancel, you normally retain access until the end of the current paid subscription period.

Access does not typically end immediately unless otherwise stated at the point of cancellation.

Renewal and data

Auto-renewal will not be charged after cancellation if it was turned off before the renewal date.

Your account data may be retained according to Enerjoy's policies; check your account settings or support for data removal requests.

Will I get a refund?

Platform-based refund rules

• App Store purchases: refunds must be requested from Apple. Apple determines eligibility under its policies.
• Google Play purchases: refunds must be requested from Google. Google determines eligibility under its policies.

Web purchases and exceptions

• Web purchases: Enerjoy may grant refunds at its discretion if contacted before the end of your subscription term.
• Refunds for web purchases typically take about 14 days to process after approval.
• You have up to 30 days from the initial web purchase and before the subscription period ends to request a full refund for site purchases.
• Reference: Enerjoy Money Back Policy.

Enerjoy plans and pricing

Pricing availability

No exact South African pricing (ZAR) for Enerjoy was publicly found for 2024/2025.

The app is officially supported only in Switzerland and subscription prices are displayed in-app and are not publicly listed.

How to get pricing

Open the Enerjoy app or contact Enerjoy customer support to view current plans and in-app pricing.

For web-purchases, check your account page after login for plan details and billed amounts.

Your consumer rights in South Africa

General consumer protections

South African consumers are protected by the Consumer Protection Act (CPA), which requires clear disclosure of terms and fair billing.

Keep records of purchases, receipts, and communications to support any complaints or refund requests.

Enforcement and where to seek help

If you have trouble obtaining a refund or cancelling, escalate to Enerjoy support in writing and keep proof of your attempts.

If unresolved, you may contact local consumer protection bodies such as the National Consumer Commission for guidance.

Customer experiences

Positive feedback

Many users praise Enerjoy for fun, beginner-friendly workouts and ease of use for at-home routines.

Independent sentiment analysis sources report high safety and legitimacy scores from many users.

Negative feedback

Some reviewers have reported issues with misleading “free trial” offers, unexpected charges, and difficulty cancelling.

Users also report slow or hard-to-reach customer support in some cases; outcomes vary by platform and region.

Documentation checklist

What to prepare before contacting support

• Account email used to purchase or register.
• Proof of purchase (receipt, App Store/Google Play order ID, or web invoice).
• Subscription start date and the platform used for purchase.
• Screenshots of billing or the cancellation screen if available.

Optional supporting items

• Any correspondence with Enerjoy or app store support.
• Payment method statements showing the charge (masked card numbers are fine).

Common mistakes

Assuming deleting the app cancels the subscription

Deleting or uninstalling the Enerjoy app does not cancel a subscription. You must cancel through Apple, Google Play, or your Enerjoy web account.

Waiting until renewal day

Waiting until the day of renewal can cause missed deadlines; cancel at least 24 hours before the period end for Apple and Google Play.

For web subscriptions, cancel before the current billing period ends to avoid an extra charge.

Comparative recap

At-a-glance comparison

This table compares the cancellation and refund routes depending on how you purchased Enerjoy.

After cancelling

Follow-up steps

Save confirmation of cancellation and check that no further automatic payments occur after your next billing date.

If you see unexpected charges after cancellation, contact the platform (Apple/Google) or Enerjoy support with your documentation.

Helpful links

• Enerjoy Subscription Policy
• Enerjoy Money Back Policy
• Enerjoy Support Center

Address

Local South Africa address

The Haven, St Vincent School for the Deaf, Cnr Tottenham Avenue and Jellicoe Lane, Melrose, Johannesburg, 2196, South Africa

How to use the address

Use this address for formal correspondence, mailed complaints, or legal notices related to Enerjoy Home Care in South Africa.

Retain proof of postage or delivery when sending documents by post.