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Cancellation Enerjoy: Easy Method
What is Enerjoy
Overview
Enerjoy is a wellness service offering guided meditation, mindfulness and personalised mental-wellbeing sessions delivered via mobile apps and web access.
The service provides subscription plans for ongoing access to content, programs and in-app features intended to improve relaxation and mental resilience.
Who uses it
Users seeking guided audio sessions, courses or tools for stress, sleep and emotional wellbeing commonly use Enerjoy on iOS, Android or the web.
Subscriptions are managed through Enerjoy’s website or the app stores (Apple App Store / Google Play) depending on how the purchase was made.
How to cancel Enerjoy
Website cancellations
- Contact Enerjoy by email at [email protected] and request cancellation, or
- Sign in to your Enerjoy profile on the website and cancel before the end of the subscription period.
- Important: cancel at least 24 hours before the automatic renewal to avoid the next charge.
App Store (iOS) and Google Play (Android)
- iOS: Open Settings → tap your name → Subscriptions, or open the App Store and view your subscriptions. Turn off auto-renewal at least 24 hours before the end of the current period.
- Android: Open Google Play → Menu → Payments & subscriptions → Subscriptions. Disable auto-renewal at least 24 hours before the trial or subscription period ends.
- Note: deleting the app does not cancel the subscription - you must cancel through the website or the store used to purchase.
What happens when you cancel
Access after cancellation
When you cancel, you will typically retain access to paid content until the end of the current billing period or trial.
No new charges should occur after cancellation takes effect, provided cancellation was completed before the renewal window.
Account and data
Account data and settings may be retained according to Enerjoy’s policies. If you request account closure, contact [email protected] to clarify data retention or deletion.
Keep copies of receipts and cancellation confirmations for your records in case of disputes.
Will I get a refund?
Refunds via the website
Enerjoy may offer a full refund if requested within 30 days of the initial purchase and before the end of the subscription term.
- Refunds are processed to the original payment method, typically within about 14 days after approval.
- Submit refund requests to [email protected] with your order details.
App Store and Google Play refunds & exceptions
If you subscribed through Apple or Google, refunds are handled directly by Apple or Google; Enerjoy does not process those refunds.
- Apple and Google evaluate refund requests under their own policies; Apple may consider refunds within ~30 days at their discretion.
- Certain items (for example lifetime subscriptions, gift cards, specific courses or digital workbooks) are non-refundable if you expressly consented to immediate content delivery.
Enerjoy plans and pricing
Pricing overview
Below are Enerjoy in-app purchase prices listed on the App Store (Singapore) as of February 2026.
Use this table to confirm the plan you purchased before requesting cancellation or refund.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly | S$69.98 | Monthly | In-app purchase (Enerjoy Wellness) |
| Monthly (Higher-Tier) | S$89.98 | Monthly | In-app purchase (Enerjoy Wellness) |
| 3-Months | S$199.98 | 3 Months | In-app purchase (Enerjoy Wellness) |
| Yearly | S$399.98 | Yearly | In-app purchase (Enerjoy Wellness) |
| Yearly (Higher-Tier) | S$699.98 | Yearly | In-app purchase (Enerjoy Wellness) |
Your consumer rights in Singapore
Governing law and dispute resolution
Enerjoy’s Terms of Use specify that governing law is Singapore and disputes are to be resolved in Singapore courts.
If you have a contractual dispute, consider contacting the company first and keep written records of correspondence.
Cooling-off rights and international exceptions
Singapore does not provide the same statutory 14-day EU/UK withdrawal right, but Enerjoy notes a 30-day refund window for website purchases in some cases.
Residents of the EEA or UK do have a 14-day right of withdrawal unless they consented to immediate service start; consenting to immediate access may waive that right.
Customer experiences
Positive feedback
Official app-store ratings for Enerjoy-related apps and similar wellness apps show high ratings and many satisfied users praising content quality and user experience.
High star ratings generally indicate strong satisfaction with guided sessions and app functionality.
Common complaints
Some users report unexpected or disputed charges and confusion about how subscriptions renew, especially when they assumed deleting the app cancelled the subscription.
Other complaints include missing cancellation before trial end and difficulties locating the correct store or account used to subscribe.
Documentation checklist
What to prepare
- Order receipt or payment confirmation (email or screenshot).
- Subscription ID or transaction ID from App Store / Google Play if applicable.
- Account email used with Enerjoy and any confirmation messages.
How to submit
- For website purchases: email [email protected] with the documents and a clear request to cancel and/or refund.
- For App Store / Google Play: request a refund through Apple or Google using the transaction details; keep copies of your request for reference.
Common mistakes
Typical errors
Deleting the app instead of cancelling the subscription is a frequent mistake; the store continues to bill unless auto-renewal is turned off.
Another common error is missing the 24-hour cancellation window before renewal, which can lead to an unwanted charge.
How to avoid them
Verify which platform (website, Apple ID, or Google Play) you used to purchase before attempting cancellation.
Set calendar reminders a few days before the renewal date and keep receipts and confirmation emails for any cancellation or refund requests.
Comparative recap
Channel summary
The table below summarises cancellation methods and refund responsibilities by channel to help you choose the correct route.
Quick reference
| Channel | How to cancel | Refund handled by | Notes |
|---|---|---|---|
| Website | Cancel in your profile or email [email protected] at least 24 hours before renewal. | Enerjoy (website refunds within ~30 days if within policy) | Keep proof of purchase and email confirmations. |
| App Store (iOS) | Cancel via Apple ID Subscriptions in Settings or App Store at least 24 hours before period end. | Apple handles refunds directly. | Enerjoy cannot process App Store refunds; request via Apple. |
| Google Play (Android) | Cancel in Google Play → Subscriptions at least 24 hours before trial or subscription end. | Google handles refunds directly. | Enerjoy cannot process Google Play refunds; request via Google Play support. |
After cancelling
What to check
After you cancel, confirm you received a cancellation email or confirmation from the store or from [email protected].
Verify that access continues only until the period end and that no future charges appear on your statement.
Helpful links
Address
Registered office
9 Straits View, West Tower, Marina One, 018937 Singapore.
Support contact
For cancellations or refund requests (website purchases): [email protected].
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Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.