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Cancel LIFELOCK
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Lifelock service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lifelock: Easy Method
What is LifeLock
Overview
LifeLock is a subscription identity-theft protection service (branded with Norton) that monitors personal information, issues alerts for suspicious activity, and offers restoration support.
It is sold directly on the web and through third parties such as the Apple App Store and Google Play, with different cancellation paths depending on where you purchased.
Primary features
Typical LifeLock offerings include identity monitoring, alerts, and support for resolving identity theft incidents.
Plans are often bundled with Norton device protection, VPN and cloud backup depending on the tier.
How to cancel LifeLock
If you purchased through the Apple App Store
- Open your Apple ID Subscriptions settings on your iPhone, iPad or via iTunes on a computer.
- Find the LifeLock / Norton subscription and select Cancel Subscription - do not rely on LifeLock website or support to cancel App Store purchases.
If you purchased through Google Play
- Open the Google Play Store app and go to Subscriptions.
- Select the LifeLock / Norton subscription and cancel - cancellations must be done through Google Play, not via LifeLock support.
If you purchased directly on the web (Norton/LifeLock account)
- Sign in to your Norton/LifeLock account portal (Manage My Subscriptions or my.norton.com).
- Use the Manage My Subscriptions or Request Support → Cancel Renewal flow, or contact Member Services & Support, live chat, or the support phone number to request cancellation.
What happens when you cancel
Access after cancellation
When you cancel, automatic renewal is stopped so you will not be charged again at the next billing date.
Generally you retain access to paid features for the remainder of the period you already paid for.
Data and account retention
LifeLock typically retains account and service data according to its privacy and terms of service; consult your account settings or policy documents for specific data-retention details.
If you plan to return, confirm any saved settings or restoration documentation before finalizing cancellation.
Will I get a refund?
Annual subscriptions
Annual subscriptions are typically eligible for a 60-day Money-Back Guarantee for purchases and renewals if requested within 60 days of the charge.
The refund generally covers fees paid for the current membership term, subject to the published policy.
Monthly subscriptions and third parties
Monthly subscriptions are typically eligible for a refund if requested within 14 days of purchase or renewal, provided services have not been redeemed during that period.
- Purchases made through third parties (Apple App Store, Google Play, resellers) are subject to the third party’s refund and cancellation policies and may not follow LifeLock’s refund timelines.
- Always check the terms that apply to the channel you used to buy the subscription before requesting a refund.
LifeLock plans and pricing
Pricing summary (South Africa)
Below are representative South African retail prices and plan names gathered from local offers and site listings.
Prices may vary by retailer and promotions; check your seller for the exact charged amount.
Notes on pricing
Some offers list a discounted first-year price; verify whether the displayed price is a first-year offer or a recurring rate.
Features vary by plan - check the plan details before cancelling or changing tiers.
| Plan | Price (ZAR) | Features | 期間 |
|---|---|---|---|
| Norton LifeLock 360 Deluxe 25GB | R479.00 - R499.00 | Deluxe suite, identity protection, 25 GB cloud backup | 1 Year |
| Norton LifeLock 360 for Gamers 50GB | R479.00 - R499.00 | Gaming-optimized suite, VPN, 50 GB backup | 1 Year |
| Norton LifeLock 360 Deluxe Bundle 25GB | R399.00 | Deluxe bundle with 50 GB PC backup, VPN, identity protection | 1 Year |
| Norton LifeLock 360 Mobile | R159.00 | Mobile-only protection: antivirus, web/Wi‑Fi protection, Secure VPN | 1 Year |
| Norton LifeLock 360 Premium 75GB | R699.00 | Premium protection, VPN, parental controls, 75 GB backup | 1 Year |
| Norton 360 Premium (site offer) | R1 149.99 (first year) | Up to 10 devices, antivirus, VPN, backup, parental control | 1 Year |
Your consumer rights in South Africa
General position
There are no South Africa‑specific LifeLock policies publicly identified beyond global terms and third‑party purchase rules.
General consumer protection law in South Africa (for example, the Consumer Protection Act) may apply to purchases; outcomes can depend on purchase channel and the seller’s terms.
Third-party purchases and store policies
If you bought via the Apple App Store or Google Play, those stores’ terms and refund policies typically govern cancellations and refunds.
For web purchases, LifeLock’s published refund windows (60 days annual, 14 days monthly) are generally applicable unless other terms were agreed at purchase.
Customer experiences
Positive feedback
Many users praise LifeLock for value, ease of use and effective fraud alerts, with some reviewers giving top scores and recommending the service.
Customers often report feeling safer and appreciating monitoring suggestions without prompting.
Negative feedback
Some users find interfaces or information difficult to understand or not user-friendly, which can complicate managing subscriptions and settings.
Be aware that mixed experiences may relate to differences in expectations, plan chosen, or purchase channel.
Documentation checklist
What to prepare before cancelling
- Account email and password used for LifeLock/Norton or the app-store account used to buy the subscription.
- Order number, transaction date, and payment method (credit card, PayPal, or app-store receipt).
- Proof of purchase or renewal receipts - screenshots or emails that show the charge.
Optional but helpful items
- Copy of any communications with support (chat transcripts, emails) and cancellation confirmation when received.
- Device details (model, OS) if the issue relates to a mobile subscription or app behavior.
Common mistakes
Cancelling through the wrong channel
A frequent error is trying to cancel App Store or Google Play purchases via the LifeLock website; such cancellations must be done in the respective store account.
Check which account was charged before you attempt cancellation to avoid delays or denied refunds.
Missing refund windows or not saving confirmations
Customers sometimes miss refund eligibility windows (60 days for annual, 14 days for monthly) or don’t save cancellation confirmations; this can complicate refund requests.
Always record confirmation IDs, dates and screenshots when you cancel or request a refund.
Comparative recap
Quick comparison
The table below summarizes key points to help decide how to cancel and what refunds may apply depending on purchase channel and plan.
Decision guidance
Use the channel where you purchased to cancel and check the refund window that applies to your plan type and purchase method.
| Aspect | What to do | Typical refund rule | 期間 |
|---|---|---|---|
| Purchased via Apple App Store | Cancel in Apple ID Subscriptions | Follow Apple’s refund policy; LifeLock cannot cancel for you | - |
| Purchased via Google Play | Cancel in Google Play Subscriptions | Follow Google Play refund policy; LifeLock support cannot cancel | - |
| Purchased on web (Norton/LifeLock) | Cancel via my.norton.com or contact Member Services | Annual: 60-day money-back; Monthly: 14-day refund if unused | 1 Year / Monthly |
After cancelling
Confirm cancellation
Save any cancellation confirmation number, email or screenshot you receive after cancelling for your records.
Monitor your bank or card statements to ensure future renewals do not occur.
If you need further help
Contact LifeLock/Norton Member Services & Support through your account portal or the support channels you used at purchase.
If you purchased via an app store, contact Apple or Google Play support for refunds or disputes relating to charges made through those stores.
Address
Corporate mailing address
60 East Rio Salado Parkway, Suite 1000, Tempe, AZ 85281, United States
This corporate mailing address is used for general correspondence, including cancellation by mail where applicable.
Notes on written cancellations
If you choose to send a written cancellation, include your account email, order number, and a clear statement requesting cancellation and any refund you are seeking.
Keep a copy of the letter and proof of posting or delivery for your records.