Cancellation Laithwaites: Easy Method

What is Laithwaites

Service overview

Laithwaites is an international wine retailer that offers curated wine deliveries and subscription-style Wine Plans. Customers receive cases based on preferences or introductory offers and can purchase individually.

How subscriptions work

Wine Plans typically ship at regular intervals but many plans allow skipping or cancelling future cases. Unlimited memberships are annual and may auto-renew unless cancelled.

How to cancel Laithwaites

Cancel online (Wine Plans)

• Log into your Laithwaites account and go to your Wine Plan settings.
• Choose to skip a case or cancel the Wine Plan; Wine Plans can usually be cancelled at any time.
• Record confirmation or screenshot the cancellation confirmation for your records.

Cancel annual Unlimited membership or by post

• Contact Laithwaites Customer Services before the membership expiry to stop auto-renewal for Unlimited annual memberships.
• To cancel by postal letter, send a signed notice (Recorded Delivery recommended) stating your intent, membership details and the date; allow 5 - 10 working days for processing.
• See Laithwaites’ official policy page for details: Laithwaites Customer Service Policies.

What happens when you cancel

Access and future deliveries

Once cancelled, future scheduled cases should stop and you will not be charged for new shipments after the cancellation effective date.

Data, account and renewal

Your account information is retained according to Laithwaites’ policies; auto-renewal for annual memberships continues unless you notify Customer Services before the renewal date.

Will I get a refund?

Standard refund window

You can cancel web orders up to and including 14 calendar days after receiving your order and request collection of unwanted products.

Laithwaites will reimburse you, including delivery costs where applicable, within 14 calendar days of your cancellation notification.

Exceptions and quality guarantee

• Opened bottles or those handled beyond what is reasonably necessary may receive a reduced refund or no refund.
• Faulty wine (e.g., corked, oxidised) is eligible for replacement or refund pending evidence or inspection.
• For full policy details see: Laithwaites Customer Service Policies.

Laithwaites plans and pricing

Pricing summary

No official ZAR pricing was located for South Africa; Laithwaites publishes prices in USD and GBP depending on the region.

How to get accurate local prices

To estimate costs in ZAR, convert the listed USD/GBP prices using current exchange rates and include shipping and any import duties that may apply.

Your consumer rights in South Africa

Defective goods and refunds

Under South African consumer protection principles, you have the right to return faulty or defective goods and request a refund, repair or replacement.

Cancellations and record-keeping

Direct-marketing and distance-sale rules may provide cooling-off periods or cancellation rights; these can depend on the terms of the sale and how you were contacted.

Always keep written or electronic proof of cancellation, delivery dates and any communications to support a claim or dispute.

Customer experiences

Positive feedback

Many customers report fast delivery, good-quality wines, clear tasting notes and helpful value offers from Laithwaites.

Common complaints

There are repeated reports of customers experiencing unwanted automatic renewals, difficulty obtaining refunds and problems cancelling without further charges.

Some customers have reported poor customer-service interactions or delays in resolving billing disputes.

Documentation checklist

What to prepare before cancelling

• Account details: name, email, membership number or order number.
• Dates: delivery date, renewal date and date you request cancellation.
• Proof: screenshots, emails, order confirmations and any tracking or delivery notes.

Evidence for refunds or quality claims

• Photos of faulty bottles or damaged packaging.
• Any tasting notes or descriptions of the fault and when you opened the bottle.
• Keep bottles and packaging until the claim is resolved if requested.

Common mistakes

Missing the cancellation window

Waiting until after an auto-renewal or failing to notify Customer Services before the renewal date commonly leads to unexpected charges.

Not keeping records

Failing to keep confirmation emails, screenshots or proof of posted letters weakens disputes about continued billing or non-receipt of refunds.

Always use recorded delivery or email and save receipts to prove timing of cancellation.

Comparative recap

Quick feature comparison

The table below summarises key cancellation and refund points to help you choose an approach when cancelling Laithwaites services in South Africa.

Notes on the comparison

Information is based on available Laithwaites policies and reported customer experiences; local costs and legal remedies may vary.

After cancelling

What to monitor

Check your bank or card statements for any unexpected charges after cancellation and retain proof of cancellation to dispute them if needed.

Helpful links and next steps

Refer to Laithwaites’ official customer service policies for full details on cancellations, refunds and returns: Laithwaites Customer Service Policies.

For guidance on cancelling by post, see a practical template and timing advice here: Postal cancellation guidance.

Address

Customer Services (correspondence)

The Laithwaites Wine Customer Services, Hurricane Road, Gloucester Business Park, Gloucester, GL3 4AQ, United Kingdom.

What to include in postal cancellations

Include your full name, account or membership number, order references, clear statement of intent to cancel and your signature. Use Recorded Delivery for proof of posting.