Cancellation Laithwaites: Easy Method

What is Laithwaites

Overview

Laithwaites is an international wine retailer that sells single orders and subscription-style wine plans, including recurring “Unlimited” or curated wine plan deliveries.

Services relevant to cancellations

Customers may buy one-off cases or subscribe to recurring wine plans via the website, app, or third-party platforms (App Store / Google Play).

Subscription settings and membership renewals are handled differently depending on how the subscription was started.

How to cancel Laithwaites

Cancel Wine Plan (online account)

• Log into your Laithwaites account and open Wine Plan or subscription settings.
• Choose to skip the next delivery or select cancel; follow on-screen prompts to confirm.
• Save a screenshot or email confirmation as proof of cancellation. For a step-by-step example see this guide: Cancellation - Postclic.

Cancel Unlimited membership (web or app)

• Cancel before the next renewal date; many Unlimited plans require notice (often around 30 days) to stop auto-renewal.
• If you joined through the website or app, follow the membership settings or contact Customer Services if settings do not allow cancellation online.
• For more details and a sample cancellation letter process, see: Cancel Unlimited - Postclic (GB).

Cancel by post (Unlimited membership)

• Send a signed cancellation letter including your name, account number and date to Laithwaites Customer Services.
• Use recorded delivery and allow around 5 - 10 working days for processing.
• See a template and instructions here: Cancellation - Postclic.

Cancel App Store / Google Play subscriptions

• If you subscribed via the App Store or Google Play, cancellations must usually be made through your Apple or Google account - not via Laithwaites’ website.
• Open the relevant store subscription settings and cancel there, then confirm you received store-side cancellation confirmation.
• General guidance on platform cancellations is outlined here: App store cancellation - Postclic (CA).

What happens when you cancel

Access and deliveries

Once cancellation is confirmed, future scheduled deliveries should stop after any required notice period or at the end of the current billing period.

If you cancelled mid-cycle, check whether you will receive the already-processed delivery or a final charge.

Renewals and auto-billing

Cancellations must be made before the membership auto-renewal date to avoid being charged for the next period.

Memberships started through app platforms may renew through Apple/Google billing even if you cancel at the vendor site - confirm cancellation with the platform.

Data and account status

Your account data may remain on file after cancellation for billing, regulatory or support purposes; request deletion if you want your data removed.

Keep copies of confirmation emails, screenshots, and delivery receipts until any dispute is fully resolved.

Will I get a refund?

Cooling-off and standard web orders

Laithwaites’ policies allow cancellation of web orders within a 14-calendar-day cooling-off period from delivery for a full refund if goods are unopened or only minimally handled.

See the official policy example here: Laithwaites customer service policies (AU).

Opened goods and diminished value

• Opened or excessively handled bottles may reduce refund amounts; Laithwaites may deduct for diminished value.
• If you request collection, ensure bottles are ready and packaged per instructions to avoid damage disputes.

Faulty or unacceptable wine

Faulty bottles reported under the Quality Guarantee can be replaced or refunded after a claim and inspection.

Keep photos and order numbers to support a fault or quality claim.

Membership cooling-off (Unlimited)

If you cancel an Unlimited membership within the first 14 days of joining, you may be eligible for a full refund under membership cooling-off terms.

Refer to membership cancellation guidance for specifics: Cancel Unlimited - Postclic (GB).

Laithwaites plans and pricing

Where to confirm pricing

Prices, membership tiers and promotional offers change frequently and vary by country and channel.

Check the official site

Always verify current plans and pricing on Laithwaites’ official pages or within the app before subscribing.

Your consumer rights in Singapore

General protections

In Singapore, consumer protections exist but do not automatically grant a 14-day cooling-off period for all online purchases.

Refunds and cancellations will depend on the seller’s published terms and applicable consumer law protections.

Where to seek help

If you cannot resolve a cancellation or refund with the retailer, consider contacting local consumer advice bodies or dispute resolution services in Singapore.

Keep full documentation and proof when escalating a dispute to a consumer body or payment provider.

Customer experiences

Positive reports

Some customers report fast delivery, good-quality wines, clear tasting notes, and appealing value offers.

Negative reports

Common complaints include unexpected automatic renewals, difficulty obtaining refunds, and delays or poor responses from customer service.

Many unhappy customers emphasise the importance of keeping written proof of cancellation attempts and confirmations.

Documentation checklist

Essential items to keep

• Order number(s) and dates.
• Screenshots of cancellation steps, confirmation emails, or in-app notices.
• Shipping and return receipts, recorded-delivery tracking and proof of postage.

Optional but helpful items

• Photos of damaged or faulty bottles.
• Copies of signed cancellation letters and customer service correspondence.
• Bank/card statements showing disputed charges (redact non-essential details).

Common mistakes

Assuming cancellation happened

Users often assume a click removed a subscription; always wait for and save a confirmation message or email.

Without confirmation, renewals can still occur and prove harder to dispute.

Wrong cancellation channel

Canceling at the wrong place is common: app-store subscriptions must be cancelled in the App Store/Google Play, not always on the Laithwaites site.

If you subscribed via a platform, double-check both the vendor and platform receipts to ensure both are cancelled.

Comparative recap

Quick reference table

After cancelling

Follow-up actions

Confirm that future payments have stopped by checking your bank or card statements after the expected renewal date.

If charges continue, contact Laithwaites Customer Services and your payment provider with your documentation.

Helpful links

• Laithwaites customer service policies (refunds & quality): Laithwaites policies (AU).
• Guides and cancellation letter examples: Cancellation - Postclic (ZA).
• Unlimited membership cancellation guidance: Cancel Unlimited - Postclic (GB).

Address

Laithwaite's Customer Services (postal)

Laithwaite's Wine Customer Services, Hurricane Road, Gloucester Business Park, Gloucester, GL3 4AQ, United Kingdom.

Postal cancellation tips

If you send a signed cancellation letter, use recorded/trackable delivery and retain the receipt until your cancellation and any refunds are finalised.