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Cancellation 123Loadboard: Easy Method
What is 123Loadboard
Service overview
123Loadboard is a subscription-based SaaS platform that helps carriers, brokers, and owner-operators find and post freight loads and access market data and tools.
The platform offers load search, posting, market intelligence and various account tiers accessed via a paid subscription.
Where terms are defined
Official service terms, including cancellation and refund rules, are published on the provider's website.
For the company’s stated terms see the official terms page: 123Loadboard Terms.
How to cancel 123Loadboard
Primary cancellation method
- Use the cancellation assistant on the 123Loadboard website to submit a cancellation request.
- The cancellation date is the date the company receives the cancellation request via that assistant.
Timing and special notes
- For standard subscriptions you must cancel at least 3 days before the renewal date to avoid a new charge; for trials cancel at least 24 hours before trial end to avoid conversion and charges.
- No separate, published cancellation process for App Store or Google Play subscriptions was found in the terms; the terms reference the web cancellation assistant as the method.
What happens when you cancel
Access after cancellation
Paid fees already collected are non-refundable under the terms.
Your service generally remains active until the end of the current billing cycle after the cancellation request is received.
Billing and effective dates
The effective cancellation date is the date the cancellation request is received via the web assistant.
If you do not meet the cancellation timing requirements, the subscription may renew and the new charge will not be refunded.
Will I get a refund?
Company refund policy
123Loadboard states that it does not issue refunds for subscription fees.
That no-refund policy is specified in the company’s terms: 123Loadboard Terms.
Exceptions and early termination
- For annual plans, early termination may incur a fee equal to the monthly membership rate for each remaining month, capped at a maximum (per the terms).
- The terms note a cap on early termination fees for annual contracts (up to the maximum specified in the terms).
123Loadboard plans and pricing
Pricing overview
123Loadboard publishes pricing in USD on its site and may vary by region or channel.
No South Africa - specific ZAR pricing is published on the official site.
Contact for exact pricing
If you need current plan costs or currency conversion for South Africa, contact 123Loadboard directly or check your local app store for in-app pricing details.
| Plan | Period | Price |
|---|---|---|
| Standard / Premium / Broker tiers | Period | Contact for pricing |
Your consumer rights in South Africa
General South African protections
South African consumer protection law includes rights such as cooling-off in some transactions under the Consumer Protection Act.
However, applicability to U.S.-based digital subscriptions is limited and depends on jurisdiction and specific circumstances.
Practical implications for 123Loadboard users
- The company’s published terms do not provide a 14-day statutory refund or trial withdrawal right for subscriptions.
- South African users may have limited recourse unless local consumer bodies take action or payment provider policies apply.
Customer experiences
Positive feedback
Some users praise up-to-date market information such as fuel prices and border wait times.
Cited improvements include helpful account managers and responsive customer-service interactions for some accounts.
Negative feedback
Several customers report difficulties obtaining refunds or being charged despite attempts to cancel their subscriptions.
Other recurring concerns include cancelled users saying they experienced trouble with cancellation communications and some finding fewer loads than certain competitors; see user reviews for details: Trustpilot reviews and commentary on platform comparisons: Slashdot summary.
Documentation checklist
Account details to gather
- Account email and username used for the 123Loadboard subscription.
- Last four digits of the card on file or payment method details.
- Subscription type (trial, monthly, annual) and renewal date if known.
Proof to keep after cancelling
- Screenshot or confirmation of the cancellation request sent via the cancellation assistant.
- Billing statements showing charges you wish to dispute and dates of cancellation attempts.
Common mistakes
Missing cancellation windows
Users sometimes cancel too close to renewal; the company requires cancellation several days in advance to avoid automatic renewal.
If you cancel after the cutoff, the subscription may renew and the charge is typically non-refundable.
Relying on unsupported channels
Attempting to cancel via unconfirmed phone numbers or email without using the web cancellation assistant can cause delays.
Always use the official cancellation assistant and save confirmation evidence to avoid disputes.
Comparative recap
At-a-glance comparison
This table summarizes key practical differences and items to consider when evaluating 123Loadboard versus general competitor expectations.
Values reflect company-published terms and user-reported experiences summarized from verified sources.
| Feature | 123Loadboard | Common competitor notes |
|---|---|---|
| Pricing currency | USD (published) | Many competitors also publish USD; some show local currencies |
| Refund policy | No refunds per terms | Refund policies vary by provider |
| Cancellation method | Web cancellation assistant (official method) | Some competitors provide in-app or store cancellations |
| Load availability | Customers report fewer loads than some competitors | Other boards may show higher load volume for certain lanes |
After cancelling
Immediate steps
Save your cancellation confirmation and monitor your bank or card statement for any unexpected charges after the billing cycle ends.
If charges occur that you believe breach the terms, gather documentation and contact your payment provider to dispute the charge if needed.
Useful links
- Official terms and cancellation information: 123Loadboard Terms
- Read user reviews and experiences: Trustpilot: 123Loadboard reviews
- Platform comparisons and discussion: Slashdot overview
Address
Corporate mailing address
1321 Upland Drive, Suite 1120, Houston, TX, 77043, USA
Use this address for formal notices if required by your contract or local legal process.
Contact advice
When sending physical correspondence, include account identifiers and copies of cancellation confirmations to support any dispute.
Keep copies of all communications and delivery receipts for your records.
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Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.