Cancellation Artgrid: Easy Method

What is Artgrid

Service overview

Artgrid is a subscription-based stock footage platform that provides high-quality video clips for filmmakers and creators.

It offers tiered plans with licensed footage for commercial and personal projects, delivered via web and mobile app stores.

How the subscription works

Subscriptions auto-renew on the billing cycle chosen at purchase unless cancelled in advance.

Purchases may be made directly on the website or via the App Store / Google Play, which affects cancellation steps.

How to cancel Artgrid

Cancel via Web (direct purchases)

• Artgrid does not display a direct cancel button on the website.
• Request cancellation by emailing Artgrid support or by submitting the cancellation form in the Help Center.
• Include your account name and the email address associated with the account in your request.
• Reference guidance such as the summary on cancellation steps: Postclic: How to cancel Artgrid.

Cancel via App Store or Google Play

• If you purchased through Apple or Google, cancel the subscription in your Apple ID or Google Play subscription settings first.
• After cancelling in the store, contact Artgrid support so they can process the cancellation on their side.
• Failure to contact Artgrid after store cancellation can result in the supplier-side subscription remaining active or renewal confusion.

What happens when you cancel

Access after cancellation

Access generally continues until the end of the current billing period after cancellation is processed.

You retain the rights to any clips downloaded while your subscription was active, according to Artgrid licensing terms.

Auto-renewal and account data

Auto-renewal will stop after the billing period ends once cancellation is accepted by Artgrid or the app store.

Artgrid may retain account and billing records as required by their policies and applicable laws.

Will I get a refund?

Standard refund policy

Artgrid’s refund terms state that payments made within the last 14 days may be refunded if no clips or assets were downloaded.

This rule applies to both new purchases and payments taken at renewal, subject to verification.

Exceptions and steps to request a refund

• If you qualify (within 14 days and no downloads), contact Artgrid support and request a refund; provide payment and account details.
• Refund decisions may require Artgrid to confirm there were no downloads and that the request meets their policy criteria.
• See Artgrid’s official refund article for full wording: Artgrid Help Center: Refund Policy.

Artgrid plans and pricing

Pricing availability

Publicly available up-to-date pricing varies by region, promotional offers, and the purchase channel (web vs app stores).

If exact current pricing is required, check your local Artgrid purchase page or contact support for a quote.

Contact for exact pricing

Your consumer rights in South Africa

Cooling-off and distance sales

South Africa’s Consumer Protection Act provides rights for distance sales, including a typical cooling-off period (often five business days).

These statutory rights may allow cancellation beyond Artgrid’s internal policy, depending on the transaction details.

How to rely on local rights

• If you believe the CPA applies, state the specific statutory right in your cancellation/refund request to Artgrid.
• Keep records of communication, payment receipts, and any evidence of downloads or lack thereof when making your case.
• Artgrid’s Help Center does not explicitly document South African statutory rights; you may need to assert them directly.

Customer experiences

Positive outcomes reported

• Many users praise the high quality of footage and good value for annual subscriptions.
• Reviews on platforms such as G2 note premium footage and reasonable licensing terms: G2: Artgrid reviews.

Common complaints

• Users report difficulty locating a visible cancel button and confusing cancellation flows.
• There are reports of refund refusals, slow support responses, and unexpected charges after attempted cancellation.
• See aggregated consumer feedback on Trustpilot: Trustpilot: Artgrid reviews.

Documentation checklist

What to prepare before you contact support

• Account email and username used with Artgrid.
• Proof of payment (receipt, transaction ID, last 4 digits of card, or store purchase confirmation).
• Dates of purchase and/or renewal and a statement about whether any clips were downloaded.

Additional documents that help disputes

• Screenshots of subscription pages, cancellation attempts, or app store subscription settings.
• Copies of prior support correspondence and any reference numbers provided by Artgrid.

Common mistakes

Not cancelling in the correct place

Example: Cancelling only in the App Store but not notifying Artgrid can leave the supplier-side subscription unresolved.

Always cancel in the store (if purchased there) and then contact Artgrid support to confirm processing.

Assuming automatic refunds

Example: Expecting a refund simply because you cancelled; refunds are subject to the 14-day/no-download rule and verification by Artgrid.

Document your lack of downloads and request a refund proactively with evidence.

Comparative recap

Side-by-side summary

After cancelling

Confirmations to expect

Save any confirmation emails or support ticket numbers from Artgrid after you submit the cancellation request.

Monitor your payment method for recurring charges during the next billing cycle to ensure auto-renewal has stopped.

Helpful links and next steps

• Artgrid refund policy: Artgrid Help Center.
• Independent cancellation guide and steps: Postclic: Cancel Artgrid.
• Community feedback and reviews: Trustpilot, G2.

Address

Primary contact address (corporate)

Artgrid Corporation - corporate address listed in records: 14 Oxford Street, Richmond Hill, ON L4C 4L5, Canada.

Notes on mailing and jurisdiction

Cancellation correspondence is usually handled via support channels; physical mail may be slower and jurisdiction for disputes can vary.

If you intend to assert South African statutory rights, include those references in written correspondence and keep copies.