Cancellation Artgrid: Easy Method

What is Artgrid

Service overview

Artgrid is a subscription-based stock video platform that provides filmmakers and creators access to a large library of high-quality footage for use under a universal license.

Subscribers can browse, download, and use graded footage in HD, 4K - 8K, ProRes/DNxHR or RAW/LOG depending on the plan.

Who uses it

Typical users include indie filmmakers, video editors, content creators, and commercial teams seeking unlimited-download access to premium clips.

Plans and feature tiers are designed for different production needs, from HD-only to RAW formats and high-resolution assets.

How to cancel Artgrid

Cancel via Apple App Store (iOS)

• Open iOS Settings on your iPhone or iPad.
• Tap your name, then Subscriptions.
• Find and cancel the Artgrid subscription in your Apple ID subscriptions.
• After cancelling with Apple, notify Artgrid support so they can complete account processing.
• See a practical step guide: Postclic: Cancel Artgrid.

Cancel via Google Play (Android)

• Open the Google Play Store on your Android device.
• Tap Menu, then Subscriptions.
• Select Artgrid and cancel the subscription linked to your Google account.
• Notify Artgrid support after you cancel on Google Play to ensure their records are updated.
• See practical guidance: Postclic: Cancel Artgrid.

Cancel via Artgrid website (web)

• There is no direct “Cancel” button on the Artgrid web account interface.
• Submit a cancellation request to Artgrid support via email or the Help Center contact form including your account name and account email.
• Artgrid support will handle the cancellation on their side and confirm next steps.
• Reference Artgrid’s refund and support pages: Artgrid Help Center - Refund Policy.

What happens when you cancel

Access after cancellation

Your subscription will remain active until the end of the paid billing period unless otherwise stated by the platform (Apple/Google may differ).

Downloaded assets already in your possession generally remain usable under Artgrid’s license for projects created during the subscription term.

Renewal and account data

Cancelling stops future automatic renewals but does not usually delete account data immediately; account records remain for support and billing inquiries.

Artgrid may require you to contact support to confirm or finalise cancellation when the subscription was purchased through app stores.

Will I get a refund?

Artgrid’s stated refund policy

Artgrid’s Help Center states refunds may be granted within 14 days of payment only if no clips or other assets have been downloaded from the account.

This 14-day conditional refund window applies even after an automatic renewal, provided there have been no downloads since that renewal.

How to request a refund

• Submit a refund request to Artgrid support with your account name, account email, payment date, and order/transaction details.
• Include evidence that no assets were downloaded since the payment or renewal (see Documentation checklist below).
• Reference the official refund guidance: Artgrid Help Center - Refund Policy.

Artgrid plans and pricing

Pricing summary

Artgrid lists pricing in USD on its site. India-specific INR pricing is not published; the INR amounts below are approximate conversions.

Estimated INR conversions use ≈ ₹83/USD and are rounded for clarity.

Your consumer rights in India

Legal context

Under the Consumer Protection Act, 2019, digital content services do not automatically have a statutory cooling-off period unless the provider offers one.

Artgrid’s 14-day conditional refund policy (no downloads) is more generous than statutory minima but is a company policy rather than a statutory right.

Practical recommendations

• Keep transaction receipts, screenshots of download history (or absence thereof), and all correspondence with Artgrid support.
• If Artgrid’s published policy is not honoured, escalate with clear documentation and consider consumer complaint channels in India.

Customer experiences

Positive feedback

Many reviewers praise Artgrid for high-quality footage and strong creative value, especially for professional-grade clips and formats.

Some users report that the footage quality justifies the subscription cost despite usability issues.

Negative feedback

Common complaints include lack of an obvious cancel button on the website, confusion over billing, and slow or unhelpful support when seeking refunds.

Users have reported being charged unexpectedly or having refunds refused even when they claim to be within the 14-day window.

See independent user reviews: Trustpilot - Artgrid reviews.

Documentation checklist

Essential documents to collect

• Order confirmation or invoice showing payment date and amount.
• Account email and username used for your Artgrid subscription.
• Payment transaction ID or bank/card statement entry for the charge.
• Download history or screenshots proving no asset downloads (if requesting refund).
• All email/chat records with Artgrid support (date-stamped).

Optional supportive items

• Screenshots of account/subscription pages showing lack of cancellation button.
• Proof of attempted cancellation via app-store receipts or Google Play/Apple subscription screens.

Common mistakes

Not cancelling via the correct channel

Many users assume cancelling on the website will stop app-store charges; however, if you subscribed via Apple or Google, you must cancel through that store.

Failing to cancel in the channel where the subscription was purchased often leads to unexpected renewals.

Not notifying Artgrid support after app-store cancellation

Users sometimes cancel in Apple/Google but don’t inform Artgrid; this can delay internal processing and cause confusion about refunds or next steps.

Always notify Artgrid support after you cancel via an app store and keep the confirmation screenshots.

Comparative recap

Quick comparison

After cancelling

Immediate steps

• Confirm cancellation by saving screenshots or emails from Apple/Google/Artgrid support.
• Monitor your bank/credit card statement for refunds or further charges for at least one billing cycle.

Helpful links and contacts

• Practical cancellation guide: Postclic - How to cancel Artgrid
• Artgrid refund policy and Help Center: Artgrid Help Center - Refund Policy
• User reviews and experiences: Trustpilot - Artgrid reviews

Address

Registered address (for correspondence)

12, C RUE GUILLAUME KROLL, Technopolis Centre Wing C floor 1, L‑1882 Luxembourg, Luxembourg.

Notes about contacting by mail

If you plan to send postal correspondence, include your account email, full name, and copies of payment receipts to help support locate your subscription record.

When in doubt, use the Artgrid Help Center contact form linked above to start the cancellation or refund process.