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I hereby notify you of my decision to terminate the contract relating to the Brainway service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Brainway: Easy Method
What is Brainway
Overview
Brainway is a subscription-based app that provides journaling, reflection prompts, and productivity support to help users improve focus and behaviour over time.
The app is available through the developer's website and common app stores, and offers paid plans for full access to features.
Main features
Brainway offers guided prompts, tracking of reflections, and tools intended to help users build consistent habits and self-awareness.
Access and billing depend on whether the subscription was purchased on the Brainway website, Apple App Store, or Google Play.
How to cancel Brainway
If you purchased on the Brainway website
- Email help@brainway.app with a clear cancellation request.
- Include the email address used to subscribe and any purchase confirmation receipts or order numbers.
- Do not rely on deleting the app or your account data - that does not cancel the subscription.
- Allow time for a response; sending your request at least 48 hours before the subscription period ends is recommended.
If you purchased via the Apple App Store (iOS)
- Open the App Store app on your device and tap your profile icon.
- Go to Subscriptions, choose Brainway, then select Cancel Subscription.
- App Store subscriptions renew automatically unless cancelled at least 24 hours before the period ends.
If you purchased via Google Play (Android)
- Open the Google Play app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions, select Brainway, then select Cancel subscription.
- Follow any prompts to confirm cancellation and keep a record of the confirmation.
What happens when you cancel
Access after cancellation
After cancelling, your access typically continues until the end of the current paid period unless otherwise stated by the platform.
You will generally retain access to paid features through the paid term already billed.
Subscription renewal
Automatic renewal will stop for future billing cycles once cancellation is processed through the correct channel.
Ensure you cancel through the same place you originally purchased to prevent further charges.
Data and account
Cancelling a subscription does not always delete your account or personal data; you may need to request data removal separately.
Contact help@brainway.app if you want to remove account data or delete your account after cancellation.
Will I get a refund?
Brainway refund policy
Refunds are considered on a case-by-case basis at Brainway’s discretion.
You must contact help@brainway.app within 14 days of purchase and provide detailed information and visual proof of the issue to be considered for a refund.
Platform purchases and exceptions
If the subscription was purchased through Apple or Google, you must request refunds through the respective platform support channels.
Provide screenshots, receipts, and dates when requesting a refund; for website purchases, include order numbers in your email to Brainway.
Brainway plans and pricing
Pricing table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Unlimited access | R599.99 | Monthly (inferred) | Full app access |
| Unlimited access | R1,199.99 | Annual (inferred) | Full app access |
Pricing notes
Prices above are taken from available listings and may be presented as monthly and annual tiers by the store; periods have been inferred where not explicitly stated.
Always verify the exact price and billing period at the point of purchase before confirming a subscription.
Your consumer rights in South Africa
Cooling-off period
Under the Consumer Protection Act 68 of 2008, consumers have a 7-day cooling-off period for distance or electronic agreements, including digital subscriptions, unless services were fully performed with the consumer's consent.
This means you may be able to cancel and seek remedies within that timeframe depending on how the service was delivered.
Rights and remedies
Consumers are entitled to fair, transparent terms, clear disclosure of auto-renewal and cancellation processes, and a refund if goods or services are defective or terms are unfair.
Practices such as hidden renewals, hard-to-find cancellation steps, or refusal to refund may conflict with these rights and can be grounds for complaints to the relevant authorities.
Customer experiences
Positive feedback
Some users report Brainway helped them reflect on behaviour and make progress using journaling prompts and reflection exercises.
Other users noted small improvements in focus after consistent use over time.
Negative feedback
Many users reported unexpected recurring charges after trials, poor visibility on renewal terms, and difficulty cancelling.
Complaints include deleting the app not cancelling subscriptions, slow or unresponsive email support, and dissatisfaction with refunds or billing transparency.
Documentation checklist
What to include in your cancellation request
- Email address used to subscribe.
- Purchase confirmation receipts, order numbers, or screenshots of the subscription page.
- Dates of purchase and any automatic renewal charges you want reversed.
Additional useful records
- Screenshots of the app subscription page and billing history.
- Bank or card statements showing the charges in question.
- Device and platform details (iOS/Android/web) and any correspondence with support.
Common mistakes
Deleting the app does not cancel the subscription
Removing the app from your device does not stop recurring charges. Cancellation must be done through the store or by emailing help@brainway.app if purchased on the website.
Always verify that you received a confirmation that the subscription is cancelled.
Assuming platform support is optional
If you purchased via Apple or Google, contacting Brainway directly often will not stop platform-managed renewals; you must cancel through the App Store or Google Play subscriptions area.
Not checking which account or email was used when subscribing can delay or complicate cancellation and refund requests.
Comparative recap
Quick summary table
| Method | Ease of cancellation | Refund route | Key note |
|---|---|---|---|
| Brainway website | Moderate (email required) | Contact help@brainway.app within 14 days | Include receipt and account email |
| Apple App Store | Easy via App Store subscriptions | Request refund via Apple support | Cancel at least 24 hours before renewal |
| Google Play | Easy via Google Play subscriptions | Request refund via Google Play support | Cancel in the Play Store to stop renewal |
Which option to choose
If you purchased through a store, always cancel via that store to immediately stop auto-renewal for future cycles.
If you purchased on the website, email help@brainway.app and attach receipts and account details for the fastest resolution.
After cancelling
What to monitor
Check bank and card statements for at least one billing cycle to confirm no further charges occur after cancellation.
Keep cancellation confirmations and screenshots in case you need to dispute charges with your bank or a consumer body.
Who to contact next
For website purchases, follow up with help@brainway.app if you do not receive confirmation within a reasonable time.
If you purchased via Apple or Google, open a refund/cancellation case with the respective platform support and retain their confirmation for records.
Address
Company address
37 Amal St., Petah Tikva, Israel.
This address is listed as the developer's location.
Support email
Primary contact for cancellations and refund requests: help@brainway.app.
Include purchase details, account email, and supporting evidence when you contact support.