Cancellation Bumper: Easy Method

What is Bumper

Overview

Bumper is a subscription-based service that provides vehicle data and related tools via web and mobile apps.

The service is offered on recurring subscription plans and includes account-based access, device profiles, and customer support channels.

How it is delivered

Bumper is accessed through an online account or mobile apps and uses subscription billing that may originate from Bumper or from the App Store / Google Play.

Billing source determines the cancellation and refund flow for your subscription.

How to cancel Bumper

Cancel on the web (recommended)

• Log into your Bumper account on the website.
• Scroll to the page footer and click Contact Us.
• Select "Cancel My Account" and follow the confirmation prompts.
• You will receive a confirmation email; you may log in later to reactivate if allowed.

Cancel via email, live chat or phone

• Email: Send a cancellation request to [email protected] and include your 9‑digit member ID or the signup email address.
• Live chat / Contact form: Use the "Contact Us" or in-account support options to request cancellation.
• Phone: Call customer service at 1‑332‑225‑9745 (Mon - Fri, 9 AM - 6 PM EST) and provide your 9‑digit member ID.

Cancel App Store / Google Play subscriptions

• iOS: Cancel via Apple ID settings - Settings → Your Name → Subscriptions → Bumper → Cancel Subscription.
• Android: Cancel via Google Play - Open Google Play → Account → Subscriptions → Bumper → Cancel subscription.
• Note: Deleting the app does not cancel the subscription; you must cancel through the store that billed you.

What happens when you cancel

Access and features

After cancellation, access typically continues until the end of the paid billing period unless otherwise specified by your plan.

Features tied to an active subscription will be disabled once the subscription period ends.

Renewals and reactivation

Cancellations stop future automatic renewals; you can usually reactivate by logging back into the account and resubscribing.

If the subscription was billed through Apple or Google, reactivation must be handled through that app store.

Account data

Your account and data may remain available for reactivation. Confirm specific data retention details with Customer Care when cancelling.

Request data export or deletion if you require removal of personal information after cancellation.

Will I get a refund?

Refund policy summary

Refunds are handled on a case-by-case basis. Contact Customer Care by email or phone with your member ID or signup email to request a refund.

Bumper processes refunds on its end promptly, but banks may take time to post the funds.

Timing and limits

• Refunds may appear within about 10 days depending on your bank; terms allow up to 30 days in some cases.
• Refunds are typically limited to one refund per subscription; repeated or bad-faith requests may be refused.

Special cases and chargebacks

• If the charge originated via Apple App Store or Google Play, you must request a refund directly through Apple or Google - Bumper cannot refund those charges.
• Chargebacks may lead to permanent account suspension and forfeiture of refunds; Bumper may contest disputes.

Bumper plans and pricing

Available plans

The following monthly App Store - based plans and approximate ZAR conversions are shown for guidance.

Exact billed amounts can vary with exchange rates and App Store pricing tiers.

Pricing notes

Prices above are conversions from USD App Store subscription amounts (US$9.99 and US$14.99) using an approximate exchange rate and are for guidance only.

Check the exact billed price in your App Store or Google Play subscription details or on your billing statement.

Your consumer rights in South Africa

Key protections

South African law (Consumer Protection Act and related statutes) requires fair, transparent terms and clear disclosure of automatic renewals and trial conditions.

Trial offers must clearly disclose ongoing charges and renewal terms under these protections.

Where to escalate

• If you suspect hidden renewals, billing after cancellation, or other unfair conduct, you may lodge a complaint with the National Consumer Commission (NCC).
• You can also approach the Consumer Goods and Services Ombud for disputes in the consumer goods or services space.

Bank disputes and unconscionable conduct

You can dispute unauthorized charges with your bank as a first step if an unauthorised debit appears on your account.

If a provider’s practices appear unfair or deceptive, these actions may qualify as "unconscionable conduct" under the Consumer Protection Act.

Customer experiences

Positive feedback

Some users report helpful customer service, ease of cancellation via chat or email, and generally accurate vehicle data for their needs.

Verified positive reviews note good support interactions through chat or email channels.

Negative feedback

Common complaints include trial offers auto-renewing into paid subscriptions without clear notice and unexpected charges.

Other negative reports mention difficulty cancelling, disputes about charges, and occasional inaccuracies or omissions in vehicle reports.

Takeaways

• Keep your member ID, signup email and receipts handy when contacting support.
• Check which billing source charged you (Bumper vs App Store/Google Play) before requesting a refund.

Documentation checklist

Required information

• 9‑digit member ID or the email address used to sign up.
• Subscription dates, plan name and screenshots of billing charges.
• Copy of confirmation emails, receipts or bank statement entries showing the charge.

Supporting evidence

• Screenshot of in-account subscription status or cancellation attempt.
• Phone call records (date/time) and any chat transcripts with Customer Care.

Common mistakes

Assuming app deletion cancels subscription

Deleting the mobile app does not cancel a subscription billed through Apple or Google Play.

Always cancel via the store subscription settings or the billing source that charged you.

Not checking the billing source

Refund and cancellation steps vary by billing source (Bumper vs Apple vs Google). Confirm which entity billed you before contacting support.

Requests to the wrong provider can delay resolution.

Missing documentation

Not providing your member ID, signup email or receipt can slow support responses and refund processing.

Prepare the documentation checklist items before you contact Customer Care.

Comparative recap

Quick comparison

The table below compares common cancellation paths and what to expect for refunds and reactivation.

After cancelling

Confirmations and next steps

Save the cancellation confirmation email or support ticket number as proof of cancellation.

Monitor your bank or card statement for any unexpected charges in the next billing cycle.

Where to get more help

For cancellation steps: How to cancel my Bumper Account.

For refunds and billing questions: Bumper refund policy and the billing overview: Bumper billing.

Escalation in South Africa

If you believe your consumer rights were breached, consider lodging a complaint with the National Consumer Commission or the Consumer Goods and Services Ombud.

Also dispute unauthorised debits with your bank if you see charges after cancellation.

Address

Registered contact

Bumper local address (as used in directory listings):

468 Jules Street, Malvern, Johannesburg, Gauteng, South Africa, 2094

Contact details

Support email: [email protected]

Phone (US support hours): 1‑332‑225‑9745 (Mon - Fri, 9 AM - 6 PM EST)