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Cancellation Bumper: Easy Method
What is Bumper
Overview
Bumper is a subscription-based service that helps users manage and pay for vehicle-related services and reports, and offers account and membership plans for access to reports and features.
The service provides one-time vehicle history reports and recurring membership plans that bundle multiple reports and insights.
Main use
Users commonly use Bumper to obtain VIN/vehicle history reports and to spread the cost of services into monthly payments where available.
Bumper is accessed via web, iOS and Android apps and through partner channels such as dealerships.
How to cancel Bumper
Cancel via Web (bumper.com)
- Email: send your cancellation request to [email protected].
- Logged-in users: click "Contact Us" → "Cancel My Account" or use the online chat or Contact Us form on the billing page.
- Phone: call support at 1-332-225-9745 to request cancellation by a representative.
Cancel via mobile app stores
- iOS (App Store): open Settings → your name → Subscriptions → select Bumper subscription → tap "Cancel Subscription".
- Android (Google Play): open Google Play app → menu → Account → Subscriptions → select Bumper subscription → tap "Cancel subscription".
- Note: uninstalling the app will not cancel App Store / Google Play subscriptions.
What happens when you cancel
Access and billing
Cancellation stops future invoices or recurring billing for subsequent periods.
You remain responsible for payment for the remainder of your current subscription period unless otherwise agreed with support.
Data and account
Your account and any stored data may remain accessible according to Bumper’s account policies; contact support for specifics on deletion or retention.
Requests about data deletion or account closure should be made via the Contact Us channels listed on the billing page.
Will I get a refund?
Refunds for web/Direct subscriptions
- Refunds are considered case-by-case; contact customer service at [email protected] or call 1-332-225-9745 to request a refund.
- Typically one refund is permitted per subscription; repetitive refund requests may be refused.
- Refunds may take up to 30 days to appear on your statement.
Refunds for App Store / Google Play purchases
- Charges made via Apple App Store or Google Play must be handled through Apple or Google refund procedures.
- Bumper does not control refunds for purchases processed by these stores; use the respective store’s support and refund mechanism.
Bumper plans and pricing
Plans overview
Below are the commonly listed Bumper offerings with approximate prices converted to SGD.
Actual billing may vary due to exchange rates and local taxes for app-store purchases.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Single vehicle history report | approx. S$44.00 | One-time | One-time VIN report |
| 1-month membership (50 reports) | approx. S$35.00 | Monthly | Up to 50 reports per month + Rewards/vehicle insights |
| 3-month membership (50 reports every month) | approx. S$68.00 per 3 months | Quarterly | Up to 50 reports/month + Rewards/vehicle insights |
Notes
Prices are approximate and based on a USD→SGD conversion; final charges by app stores may include exchange and taxes.
For billing questions or to cancel a plan bought on the web, visit Bumper’s billing page or contact support.
Your consumer rights in Singapore
Refund and cooling-off
Bumper’s Terms do not explicitly provide a statutory 14-day cooling-off period or guaranteed refunds; refunds are discretionary and handled case-by-case.
If you believe you have a statutory right under Singapore law, consider seeking advice from a consumer protection organisation before proceeding.
App store purchases and platform rights
If you purchased via Apple App Store or Google Play, your refund route is through Apple or Google and Bumper cannot directly issue those refunds.
Keep purchase records and communication when raising a claim with the app store to support your request.
Customer experiences
Positive feedback
Many users praise Bumper’s convenience for spreading large repair bills into interest-free monthly payments and the ease of sign-up and automatic payments.
Staff are often described as professional and helpful with clear communication in positive reviews.
Common complaints
Some users have reported confusion or difficulty with cancellations, especially when cancellations involve dealerships or direct debit arrangements.
There are also occasional reports of application rejections for credit-related reasons and frustrations resolving issues after payment.
Documentation checklist
What to have ready
- Account email and full name used for the Bumper account.
- Subscription details (plan name, start date, last invoice or transaction ID).
- Proof of purchase or payment receipts if requesting a refund.
When contacting support
- State whether you purchased via web, Apple App Store or Google Play.
- Mention any dealer or third-party arrangements if relevant.
- Include screenshots of your subscription page or billing statements where useful.
Common mistakes
Cancelling in the wrong place
Users sometimes uninstall the app expecting subscription cancellation; uninstalling does not cancel App Store or Google Play subscriptions.
Always cancel subscriptions through the platform that processed the payment: web, Apple ID, or Google Play account.
Assuming automatic refunds or cooling-off
A common mistake is assuming a statutory 14-day cooling-off or automatic refund; Bumper’s Terms show refunds are discretionary and treated case-by-case.
Always confirm refund eligibility with support before assuming a refund will be issued.
Comparative recap
Quick comparison
The table below summarises the main plans and which type of user each tends to suit.
Use this to decide whether to cancel or change plans based on your report needs and frequency.
| Plan | Approx. Price (SGD) | Billing Frequency | Best for |
|---|---|---|---|
| Single vehicle history report | approx. S$44.00 | One-time | One-off buyers who only need one VIN report |
| 1-month membership (50 reports) | approx. S$35.00 | Monthly | Users needing many reports in a single month |
| 3-month membership (50 reports every month) | approx. S$68.00 per 3 months | Quarterly | Frequent users who want a cost-effective short-term subscription |
After cancelling
What to check
Confirm you receive written confirmation of cancellation from Bumper via email or the Contact Us channel.
Check your next billing statement to ensure no further charges are taken for cancelled subscriptions.
Helpful links
- Billing and cancellation information: Bumper Billing
- Terms and refund details: Bumper Terms
- Contact email for cancellations/refunds: [email protected]
- Support phone: 1-332-225-9745 (use when web/contact form or email has not resolved the issue).
Address
Registered office
BumperBuddy Pte. Ltd. - 10 ANSON ROAD #10-08 INTERNATIONAL PLAZA SINGAPORE 079903.
No separate physical cancellation address was identified; cancellations are handled via digital channels listed above.
Contacting locally
For fastest resolution in Singapore, use the web Contact Us form or the support email and include the documentation checklist items.
If escalation is needed, keep all correspondence and billing records to support any dispute or refund request.
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Written by Eugene Chong
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.