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Cancellation Clue: Easy Method
What is Clue
Overview
Clue is a menstrual cycle and reproductive health tracking app that helps users monitor periods, fertility windows, symptoms and related health data.
The app offers a free tier and a paid subscription (Clue Plus) that unlocks additional features and insights.
Who uses it
Clue is used by individuals tracking cycles for health, contraception-aware planning, or fertility purposes.
It is available on iPhone (App Store), Android (Google Play) and via web subscriptions processed through a payment provider.
How to cancel Clue
Cancel on iPhone (App Store)
- Open iPhone Settings.
- Tap your Apple ID at the top, then Subscriptions.
- Select Clue, choose Cancel Subscription and confirm.
Cancel on Android (Google Play)
- Open the Google Play Store app.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Select Clue and tap Cancel subscription. If you have problems, contact Clue support in-app with your transaction ID.
Cancel web subscriptions (Paddle)
- Clue’s web subscriptions are managed by Paddle.
- Request cancellation by contacting Paddle (use [email protected]) or Paddle’s chatbot to ask them to cancel your subscription.
What happens when you cancel
Access and renewal
After cancellation, the subscription stops auto-renewing but remains active until the end of the current paid period.
You retain access to paid features for the remainder of that period; no immediate loss of access upon cancellation.
Account and data
Your Clue account and stored data are not deleted by cancelling a subscription.
If you want data deleted, you must request account deletion separately through Clue’s account settings or support channels.
Will I get a refund?
App Store (iOS) refunds
Clue cannot issue refunds for purchases made through Apple. Refund requests must be made to Apple using their refund system.
Google Play (Android) and web refunds
- For Android purchases, request a refund via Google Play’s refund process; you can also contact Clue support in-app with the transaction ID but Google makes final decisions.
- For web purchases, Paddle handles refunds and revocation rights; contact Paddle at [email protected] or use their chatbot to request a refund.
Exceptions and South African rights
Even if Clue’s standard policy says refunds are rare, South African statutory cooling-off rights may still apply in certain cases (see next section).
Document your purchase date and any communications if you plan to assert a statutory right to a refund.
Clue plans and pricing
Pricing availability
Clue does not publish fixed South African ZAR prices on its support pages; App Store and Google Play determine final regional pricing.
Exact subscription amounts for South Africa are set dynamically by the app stores and are not listed publicly by Clue.
Contact for exact pricing
If you need specific ZAR pricing, check the App Store or Google Play on your device or contact Clue support via the app.
| Plan | Price (ZAR) | Notes |
|---|---|---|
| Clue Plus | Contact for pricing | Price varies by store/region; check App Store or Google Play |
Your consumer rights in South Africa
Electronic Communications and Transactions Act (ECT Act)
Under the ECT Act (2002), consumers may cancel certain online service agreements within seven days of entering into the agreement.
Full refunds must generally be issued within 30 days of cancellation when the ECT Act applies. See guidance at the official ECT summary.
Consumer Protection Act (CPA) and direct marketing
The CPA gives a five-business-day cooling-off right for contracts concluded due to direct marketing, with a refund due within 15 business days.
Which law applies depends on how the sale was made (direct marketing vs standard online purchase); keep records to support your claim.
Customer experiences
Positive feedback
Many users praise Clue for being user-friendly and helpful for tracking cycles and reproductive health data.
Reviews note good customer support responsiveness and useful features like reminders and analytics.
Negative feedback and common issues
Some users find training materials fast-paced, which can be challenging for less tech-savvy people.
Minor glitches and initial setup effort (or API integrations) are occasionally reported, though Clue is generally responsive to fixes.
Documentation checklist
What to gather before cancelling
- Account email and username used for Clue.
- Receipt, transaction ID or order number from the App Store, Google Play, or Paddle.
- Date of purchase and the last billing date.
Supporting documents for refunds/rights claims
- Screenshots of subscription pages or billing entries.
- Any email/chat correspondence with Clue or Paddle support.
- If claiming statutory rights, a copy of the purchase terms and any marketing communications.
Common mistakes
Attempting to cancel inside the Clue app on iPhone
Users sometimes try to cancel subscriptions inside the Clue app on iOS. Clue cannot cancel App Store subscriptions directly.
Use iPhone Settings → Apple ID → Subscriptions instead to avoid delays and continued billing.
Not keeping transaction IDs or store receipts
Failing to save receipts or transaction IDs makes refund requests and support interactions slower.
Always save the store receipt email or screen-capture the transaction details immediately after purchase.
Comparative recap
Quick platform comparison
This table summarises cancellation steps, refund routes and what happens after cancelling for each platform.
| Platform | How to cancel | Refund route | Effect after cancel |
|---|---|---|---|
| App Store (iOS) | iPhone Settings → Apple ID → Subscriptions → Clue → Cancel Subscription | Request refund from Apple (Clue cannot issue iOS refunds) | Subscription stays active until period end; no renewal |
| Google Play (Android) | Google Play Store → Profile → Payments & subscriptions → Subscriptions → Clue → Cancel | Request via Google Play; or contact Clue in-app with transaction ID | Subscription stays active until period end; no renewal |
| Web (Paddle) | Contact Paddle ([email protected]) or use Paddle chatbot to request cancellation | Paddle handles refunds and revocation rights (may include 14-day rights where applicable) | Subscription stays active until period end; no renewal |
After cancelling
Check access and next steps
Confirm cancellation in the store or with Paddle and keep the confirmation for your records.
Verify your access to paid features until the subscription period ends and plan any data export or account deletion if required.
Where to get more help
- For consumer rights and cooling-off details, see the ECT Act summary at acts.co.za.
- For CPA and other consumer guidance, see consumercop.co.za.
- For community reviews and user experiences, see GetApp South Africa.
To contact Paddle about web subscriptions, use [email protected] or their chatbot; include your order details and request cancellation or refund.
Address
Payment provider contact
Paddle support (for Clue web subscriptions): [email protected].
Notes on contacting support
When contacting Paddle or store support, include your full name, account email, transaction ID and purchase date to speed up handling.
Retain all confirmations and correspondence until the issue is fully resolved.
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Written by Kyle Adams
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.