Cancellation Clue: Easy Method

What is Clue

Overview

Clue is a period and ovulation tracking app that helps users monitor menstrual cycles, symptoms and reproductive health. It uses data you enter to provide predictions and personalized insights.

The app is developed by BioWink GmbH in Berlin and is available on iOS, Android and via a web subscription service.

Main features

Clue offers tracking for periods, ovulation, symptoms, and fertility-related data, plus premium features behind a subscription. Privacy controls and in‑app settings manage access and security.

Feature availability and billing vary by platform (App Store, Google Play, and web via Paddle).

How to cancel Clue

iOS (App Store)

• Open Settings on your iPhone or iPad.
• Tap your Apple ID at the top, then Subscriptions.
• Find Clue, then tap Cancel Subscription. Access continues until the end of the billing period.
• Clue cannot cancel App Store subscriptions on your behalf; Apple handles cancellations and refunds.

Android (Google Play)

• Open the Google Play Store app and tap your profile icon.
• Go to Payments & subscriptions → Subscriptions, select Clue, then Cancel.
• If you have trouble, open Clue and contact support in the app and include the transaction ID; Clue can assist but Google processes cancellations and refunds.

Web (helloclue.com via Paddle)

• Web subscriptions are processed by Paddle. Clue directs web cancellation and billing requests to Paddle.
• To cancel or request billing help contact Paddle directly (Paddle handles reimbursements and subscription termination for web purchases).

What happens when you cancel

Access and renewal

When you cancel a paid subscription it will not renew at the next billing date. You keep premium access until the end of the paid period.

After the paid period ends, your account reverts to the free tier (if available) and premium features are removed.

Data and account

Cancelling a subscription does not automatically delete your Clue account or your tracked data. Your historical data typically remains unless you request deletion.

If you want data removed, contact Clue support or use account settings to export or delete data where available.

Will I get a refund?

General refund policy

Clue does not offer automatic refunds for subscription purchases. Refunds are rare and granted at Clue’s discretion in exceptional cases.

For web purchases processed via Paddle there may be exceptions under consumer law (see platform-specific rules below).

Platform-specific refunds and exceptions

• App Store (iOS): Request refunds through Apple’s system; Clue cannot issue Apple refunds.
• Google Play (Android): Request refunds through Google Play’s refund process; Clue can advise but Google makes the decision.
• Web/Paddle: EU/German consumer rights such as a 14‑day right of revocation may apply for web purchases. Paddle will process refunds within 14 days when applicable.

Clue plans and pricing

Pricing table

Pricing notes

Prices are taken from the Singapore App Store listing and may vary slightly due to promotions or regional listing changes.

Always check the store listing you used to purchase for the exact price and billing terms.

Your consumer rights in Singapore

Local consumer law

Singapore’s Consumer Protection (Fair Trading) Act protects against unfair practices, but does not replace platform terms for App Store/Google Play purchases.

Platform purchases are generally governed by the respective store’s terms and the store’s refund and cancellation processes.

Platform rules and web purchases

• App Store/Google Play: Refunds and cancellations normally follow Apple’s or Google’s procedures; Clue cannot override those decisions.
• Web (Paddle): EU consumer protections (e.g., 14‑day revocation) may apply to web purchases; Paddle handles refunds where applicable.

Customer experiences

Positive feedback

Many users praise Clue for a clear, science‑based design and useful educational content. Some review sites report high ratings for ease of use and support.

Positive points often include privacy options, usability, and solid cycle‑tracking accuracy for many users.

Common complaints

• Users report aggressive paywalls and removal of features that were previously free.
• There are frequent billing and subscription issues, confusion over Paddle transactions, and occasional app glitches after updates.
• Some users are concerned about removal of data export, offline access or backup features after updates.

Documentation checklist

What to have before you cancel

• Account email and username used for Clue.
• Transaction ID or receipt from the App Store, Google Play or Paddle.
• Date of purchase and the billing method used (Apple ID, Google account, or web email).

Additional items to save

• Exported data or screenshots if you want a local copy of your history before removing the app or requesting deletion.
• Any correspondence with support (in‑app messages or emails) related to billing or refunds.

Common mistakes

Cancelling on the wrong platform

Users sometimes try to cancel via the Clue app while the subscription is billed through Apple or Google. Refunds and cancellations must be done through the store that took the payment.

Always check which account (Apple ID, Google account, or web email) was used to buy the subscription before attempting cancellation.

Missing transaction details

Not keeping receipts or transaction IDs makes it harder for support or stores to locate purchases. This delays cancellations and refund requests.

If you contact Clue support, include the transaction ID and store receipt to speed up help or verify purchase details.

Comparative recap

Quick comparison

Takeaway

Cancellations follow the payment channel: use Apple for App Store, Google for Play, and Paddle for web. Refund options differ by platform and local consumer rules.

After cancelling

What to check immediately

• Confirm cancellation in the store (you should see a confirmation from Apple/Google or Paddle).
• Keep your final receipt and screenshot of cancellation confirmation until the billing cycle ends.
• Export any data you want to keep before premium features expire or if you plan to delete your account.

Useful links

• Clue legal & support information
• Postclic cancellation guide for Clue
• Clue on the Singapore App Store
• Independent review of Clue (features and design)

Address

Company address

BioWink GmbH, Adalbertstraße 7-8, 10999 Berlin, Germany.

Support contact notes

For App Store or Google Play purchases use the platform refund process. For web billing questions Clue directs users to Paddle for cancellations and refunds.

If you need billing help from Paddle, Clue’s support articles note that Paddle manages web refunds and customer queries for web subscriptions.