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Cancellation Evernote: Easy Method
What is Evernote
Overview
Evernote is a subscription-based note-taking and organisation service that syncs notes, files and tasks across devices. It is commonly used for personal and professional note management, clipping, and search.
Subscription model
Evernote offers paid tiers that enable additional features such as increased upload limits, offline notebooks and advanced search. Billing can be handled directly (web) or through app stores (Apple App Store, Google Play).
How to cancel Evernote
Cancel via Evernote Web (direct purchase)
- Log in to Evernote Web.
- Go to Account Settings → Billing.
- Choose "Cancel your Evernote subscription" and follow the prompts to confirm.
- Cancellation is confirmed immediately, but premium features stay active until the billing period ends.
- Reference: Evernote cancellation help.
Cancel via Apple App Store or Google Play
- iOS (Apple App Store): Cancel using your Apple ID subscriptions in Settings; Apple controls billing and refunds.
- Android (Google Play): Cancel from your Google Play subscriptions; Google controls billing and refunds.
- Evernote cannot directly cancel App Store or Play Store subscriptions for you.
- See general store guidance: App store / Play Store notes.
What happens when you cancel
Access and feature availability
After cancelling a paid Evernote subscription purchased on the web, premium features remain available until the end of the paid billing cycle. Your account then reverts to the free tier.
Data and sync behaviour
Your notes and data remain in your Evernote account after cancellation unless you choose to delete them. Syncing continues under the limits of the free tier.
Will I get a refund?
Evernote web purchase refund policy
For subscriptions bought directly from Evernote on the web: monthly subscriptions are refundable if requested within 20 days; annual subscriptions are refundable within 60 days. No prorated refunds after those windows.
Full policy: Evernote refund policy.
App Store and Google Play refunds
- Purchases made via the Apple App Store must follow Apple's refund process; Evernote cannot issue those refunds directly.
- Purchases made via Google Play follow Google's refund process; Evernote cannot process Play Store refunds.
- For store-bought subscriptions, contact Apple or Google for refund requests and timelines.
Evernote plans and pricing
Pricing table (South Africa)
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Evernote Plus | R24.99 | 月額 | Includes Plus-tier features (legacy plan) |
| Evernote Plus | R199.99 | 年間 | Includes Plus-tier features (legacy plan) |
| Evernote Premium | R49.99 | 月額 | Includes Premium-tier features (legacy plan) |
| Evernote Premium | R399.99 | 年間 | Includes Premium-tier features (legacy plan) |
Price notes
These prices were reported in South Africa for legacy Plus and Premium plans during 2024/2025. Evernote later restructured plans globally; verify current offerings on Evernote's site before purchasing.
Your consumer rights in South Africa
Cooling-off and delivered digital content
South African law (ECT Act and the Consumer Protection Act) generally excludes digital content already delivered or accessed from automatic cooling-off periods.
If you accessed Evernote immediately after purchase, the general 7‑day cooling-off does not automatically apply.
When rights still apply
- You retain rights under the CPA if the service is defective, misrepresented, or not fit for purpose.
- Refunds beyond Evernote’s stated policy may be available if there is a legal defect or breach of contract under South African consumer law.
- For Evernote’s own refund windows, see their refund policy: Evernote refund policy.
Customer experiences
Positive feedback
Long-term users commonly praise Evernote for robust device syncing, organization features and flexible note formats. Business users value team collaboration features.
Negative feedback
- Many users report frustration with price increases and forced plan changes.
- Customer support is often criticised as slow or unresponsive.
- There are reports of billing glitches and difficulty cancelling store-based subscriptions.
Documentation checklist
Before you cancel (recommended)
- Record your account email and username used for Evernote Web or app subscriptions.
- Export important notes or notebooks if you plan to move to another service.
- Take screenshots of your subscription/billing page as evidence of dates and plan details.
If you need a refund or dispute
- Keep receipts or bank/credit card statements showing the charge.
- Note the date you requested cancellation and any confirmation emails.
- If bought via Apple or Google, save the store purchase receipt and refund request reference.
Common mistakes
Assuming cancellation equals immediate loss of access
Many expect features to stop instantly after cancelling. For web purchases, premium features remain until the billing period ends. Check your billing date before cancelling.
Requesting refunds from the wrong party
Users sometimes ask Evernote for refunds on App Store or Play Store purchases. Those refunds must be requested from Apple or Google, not Evernote.
Comparative recap
Quick comparison table
| Method | How to cancel | Who handles refunds | 期間 |
|---|---|---|---|
| Evernote Web (direct) | Account Settings → Billing → Cancel via Evernote Web | Evernote (per refund policy) | N/A |
| Apple App Store (iOS) | Cancel via your Apple ID subscriptions | Apple (use Apple's refund process) | N/A |
| Google Play Store (Android) | Cancel via Google Play subscriptions | Google Play (use Google’s refund process) | N/A |
Key takeaways
- Cancel web subscriptions in Account Settings; refunds follow Evernote’s time windows.
- Store purchases require Apple or Google for cancellation and refunds.
- Export your data before switching services to avoid accidental data loss.
After cancelling
Confirmations and follow-up
After cancelling, keep any confirmation emails and check your billing date to confirm when your account reverts to free tier.
Useful links
- How to cancel your Evernote subscription
- Evernote refund policy
- Guidance for App Store / Play Store cancellations
Address
Corporate contact (mailing address)
Evernote Corporation, 4231 Balboa Avenue, #1008, San Diego, CA 92117, United States.
Notes on formal notices
Evernote’s public-facing help pages are the primary self-service route for cancellations and billing. Formal legal notices may reference corporate addresses listed in Evernote’s Terms of Service.
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel your Evernote subscription purchased via the web, log in to Evernote Web, go to Account Settings → Billing, select 'Cancel your Evernote subscription,' and follow the prompts. Keep proof of cancellation for your records.
Yes, after cancelling your Evernote Premium subscription, your notes will remain accessible until the end of the current billing cycle. You will revert to the free tier afterward.
Yes, if you cancel a monthly subscription within 20 days or an annual subscription within 60 days of purchase, you are eligible for a refund. For a refund, follow the process outlined in Evernote's refund policy.
To cancel your Evernote subscription from the Apple App Store, go to your Apple ID subscriptions in Settings and follow the cancellation steps. Remember, Apple handles all billing and refunds.
Your data will remain in your Evernote account after cancellation unless you choose to delete it. Syncing will continue under the limits of the free tier.