Cancellation Finch: Easy Method

What is Finch

Overview

Finch is a subscription-based app that helps users track mental wellness, habits and personal growth through journaling, mood tracking and guided exercises.

The service offers free trials and paid tiers (monthly, annual, lifetime) delivered through app stores and Finch’s website for certain plans.

Where it runs

Finch is available on iOS (Apple App Store), Android (Google Play) and via Finch’s web offering (including a "Guardians" subscription).

Billing and subscriptions are handled by the store you used to subscribe or, for some web purchases, by Finch directly.

How to cancel Finch

Cancel on iOS (Apple App Store)

• Open Settings on your Apple device and tap your name, then "Subscriptions".
• Find Finch in the list and tap "Cancel Subscription".
• Your subscription remains active until the end of the current billing period.
• Finch does not process App Store cancellations directly; use Apple’s purchase settings.

Cancel on Android (Google Play)

• Open the Google Play Store app and tap your profile icon, then "Payments & subscriptions" → "Subscriptions".
• Select Finch and choose "Cancel subscription".
• Subscription stays active until the current billing period ends.
• For refunds or billing questions, Google Play is the primary contact point.

Cancel via Finch website (Guardians subscription)

• Email Finch at [email protected] or [email protected] to request cancellation.
• Finch will confirm receipt and indicate the subscription end date in their reply.
• Keep the confirmation email as proof of the cancellation request.

What happens when you cancel

Access after cancellation

If you cancel via App Store or Google Play, your Finch subscription remains usable until the paid period expires.

For web/Guardians cancellations, Finch will confirm and state the end date; access usually continues until that date.

Renewal and reactivation

Automatic renewal stops at the end of the current billing cycle after cancellation; you will not be charged again.

You can resubscribe at any time using the same app store account or Finch web checkout, depending on the plan.

Data and account

Cancelling a subscription generally stops paid access but may not delete your Finch account or data automatically.

Contact Finch support if you require data deletion or account closure after cancellation.

Will I get a refund?

Refunds for App Store (iOS) purchases

Finch does not process refunds for iOS purchases; you must request refunds through the Apple App Store.

Follow Apple’s refund process in your purchase history or via Apple Support for any charge disputes.

Refunds for Google Play (Android) purchases

Google Play handles refunds for Android purchases; Finch directs users to request refunds through Google Play’s refund channels.

Refund eligibility depends on Google Play policies and the timing of your request.

Trials and Finch policy

• Finch offers a 3-day free Plus trial (not a subscription) and a 7-day trial that converts to a subscription unless cancelled.
• Refund eligibility often depends on the store (Apple/Google) rather than Finch itself.
• Finch does not advertise a statutory 14-day cooling-off refund policy; store rules apply.

Finch plans and pricing

Summary of available plans

Pricing below reflects the Apple App Store listing for South Africa as of early 2026.

Prices are shown in South African rand (R) and may change in stores.

Your consumer rights in South Africa

Cooling-off and statutory rights

Finch’s published policies reference App Store and Google Play rules and do not describe a 14-day cooling-off refund right.

South African consumers may have rights under the Consumer Protection Act; check the Act or seek local advice.

Steps if you believe you have a statutory claim

• Contact Finch support and keep written records of your request and any responses.
• If Finch refers you to an app store, submit a dispute or refund request via Apple or Google Play.
• Consider contacting your bank or credit card provider to dispute unauthorised or incorrect charges if stores or Finch do not resolve the issue.

Where to get help

For store-related refunds, use Apple or Google Play support channels first, as Finch relies on store policies for refunds.

For legal interpretation of South African consumer law, consult a local consumer rights organisation or legal advisor.

Customer experiences

Positive feedback

Many users praise Finch’s habit tracking, goals, affirmations and visual progress tools, finding the app useful for daily routines.

Positive reviews note the app’s friendly design and motivating tracking features.

Negative feedback and common issues

• Some users report unexpected immediate charges despite free trials.
• There are reports of difficulty obtaining refunds and being directed to Apple/Google with limited Finch assistance.
• Users have reported accidental double charges, annual charges after cancellation, and slow or unhelpful support responses.
• Technical problems such as crashes, lagging and sync issues have been reported.

Documentation checklist

What to collect before contacting support

• Subscription confirmation or purchase receipt from Apple/Google or Finch web purchase.
• Account email or username used with Finch.
• Dates of trial start, charge dates and cancellation attempts.
• Screenshots of subscriptions in your App Store / Google Play account showing Finch.

What to keep after cancellation

• Email confirmation of cancellation from Finch (for web purchases) or screenshots of cancelled subscription in the store.
• Any correspondence with Finch support and store refund decisions.

Common mistakes

Assuming Finch can cancel store subscriptions

Users sometimes expect Finch to cancel App Store or Google Play subscriptions for them.

In reality, you must cancel directly in the store where you purchased; Finch cannot cancel those subscriptions on your behalf.

Missing trial cancellation timing

Another frequent mistake is cancelling too late during a trial window and being charged immediately when the trial converts.

Always cancel before the trial end date shown in your store subscription settings to avoid unwanted charges.

Not saving proof of cancellation

Failing to retain confirmation emails or screenshots makes disputes harder if a charge appears after cancellation.

Save all receipts and confirmation messages until you verify no further charges occur.

Comparative recap

At-a-glance comparison

After cancelling

Verify cancellation

Check your App Store or Google Play subscription list to confirm Finch shows as cancelled and note the expiry date.

For web cancellations, keep the email confirmation from Finch with the stated end date.

Useful links

• Finch help and FAQs: Finch Help
• Guide on cancelling Finch subscriptions: Cancel Finch (guide)

Address

Finch HQ (publicly listed)

325 N. Maple Dr., Suite 1633, Beverly Hills, CA 90213, USA.

This address is a public listing and is not the channel for subscription cancellations; use the app stores or Finch email support for cancellations.