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Cancel OBERLO
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I hereby notify you of my decision to terminate the contract relating to the Oberlo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Oberlo: Easy Method
What is Oberlo
Overview
Oberlo is a dropshipping app that was used to import products from suppliers into Shopify stores and streamline order fulfilment and inventory management.
Current status
Oberlo was officially discontinued as of June 2022. The app is no longer actively developed or sold under its original offering.
How to cancel Oberlo
If you still have the app installed
- Open your Shopify admin and go to Apps.
- Locate Oberlo (or any Oberlo-related app) and choose Remove or Delete to uninstall it from your store.
- Confirm removal and check your Shopify billing to ensure recurring app charges stop.
If you need formal cancellation or written notice
- Gather account details (email used, store name, invoices) before contacting legal or billing departments.
- If a formal cancellation letter is required, send it to the operator address listed below (see Address section).
- Keep written proof of your request and any responses for your records.
What happens when you cancel
Access and features
After uninstalling the app, Oberlo features (product syncing, import tools, order automation) will no longer be available in your store.
Billing and renewals
Cancellation typically stops future recurring charges but does not automatically refund past charges.
Check your Shopify billing page and merchant emails for confirmation that billing stopped.
Will I get a refund?
General policy
Refund eligibility depends on the subscription terms that applied when you were billed and on the platform used for billing (e.g., Shopify billing).
Because Oberlo was discontinued, standard refund outcomes may vary; many subscriptions are non-refundable for past billing periods.
Exceptions and actions
- If you were double-billed or charged in error, gather proof (statements, invoices) and request a review from the billing provider.
- If a refund is denied, you can dispute the charge with your payment provider or bank if you believe it was incorrect.
Oberlo plans and pricing
Available plan list
Below are the historical USD plan prices as last published. Note: Oberlo is discontinued and no current ZAR pricing exists.
Currency and availability note
Prices below are shown in US dollars. Local (ZAR) pricing was not maintained after discontinuation.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Starter (Explorer) | US$0 | 月額 | Up to 500 products, unlimited orders, syncing, one-click order fulfillment, sales reports, Chrome extension |
| Basic (Boss) | US$29.90 | 月額 | Up to 10,000 products, 500 orders/month, bulk orders, shipment tracking, affiliate tools |
| Pro | US$79.90 | 月額 | Up to 30,000 products, unlimited orders, multiple staff accounts, CAPTCHA solver, full features |
Your consumer rights in South Africa
Key statutory protections
South African consumers are protected by the Consumer Protection Act (CPA) which sets out rights around fair value, quality, and fair dealing.
The Electronic Communications and Transactions Act (ECTA) also affects online transactions and electronic contracts.
Practical steps if you have a dispute
- Keep all evidence: invoices, screenshots, emails, and payment records.
- Contact the merchant (or the listed legal operator) first and request resolution in writing.
- If unresolved, you may lodge a complaint with the National Consumer Commission or seek advice from a consumer protection body.
Customer experiences
Common positive points
Users historically appreciated Oberlo for easy product import, simple order fulfillment, and a helpful Chrome extension for sourcing.
Common negative points
After discontinuation, users reported challenges with migration, loss of updates, and uncertainty about refunds or continued support.
Experience varies by merchant and how billing was handled through Shopify or other platforms.
Documentation checklist
Account and billing
- Account email and store name
- Subscription invoices and billing dates
- Payment method statements showing charges
Support and correspondence
- Screenshots of app settings, subscription pages, and error messages
- Copies of any messages or support tickets exchanged
- Records of uninstallation or cancellation confirmation from Shopify
Common mistakes
Assuming uninstall equals cancellation
Some merchants uninstall the app but forget to confirm billing has stopped in their Shopify billing or payment provider.
Always verify the billing section or contact the billing provider to confirm no future charges will occur.
Not keeping records
Failing to save invoices, emails, and screenshots reduces your ability to claim errors or request refunds.
Collect evidence proactively before and after cancellation for easier dispute resolution.
Comparative recap
Quick plan comparison
The table below highlights core differences among plans to help recall which plan you used prior to cancellation.
Usage guidance
Use this recap to determine which plan features applied to your account when preparing a cancellation or refund request.
| Plan | Price | 期間 | Best for |
|---|---|---|---|
| Starter (Explorer) | US$0 | 月額 | Small stores testing dropshipping or importing a limited number of products |
| Basic (Boss) | US$29.90 | 月額 | Growing stores needing more product listings and bulk order tools |
| Pro | US$79.90 | 月額 | Larger merchants requiring high product limits and advanced automation |
After cancelling
Immediate actions
- Confirm billing stop on your Shopify billing page or payment provider statements.
- Export any data you need before it is inaccessible (product lists, orders, reports).
Where to get help
Contact the platform where you were billed (for example, your Shopify billing dashboard or payment provider) for account-specific billing queries.
If you believe you have been charged incorrectly, contact your bank or card issuer to discuss dispute options and next steps.
Address
Operator address
Shopify Lithuania, UAB
Švitrigailos g. 11A, LT-03228 Vilnius, Lithuania
How to use the address
Use this address for formal written notices or postal correspondence related to legal or billing disputes concerning Oberlo.
Include your account details and copies of relevant invoices when sending correspondence, and keep proof of postage or delivery confirmation.