Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Cancellation service #1 in South Africa
Cancellation Planoly: Easy Method
What is Planoly
Overview
Planoly is a subscription-based visual scheduling tool for social media, focused on planning and organizing content for platforms such as Instagram and Pinterest.
It helps users arrange feed layout, schedule posts, and manage content workflows from web and mobile apps.
Who uses it
Small businesses, social media managers, and individual creators commonly use Planoly to save time and maintain a consistent posting schedule.
User feedback highlights ease of use and visual planning as common strengths.
How to cancel Planoly
Cancel via Web (Planoly.com)
- Log into your account on the web.
- Go to Menu or Profile → Billing.
- Click "Cancel" to downgrade or cancel your paid Planoly subscription.
Cancel via mobile in-app purchases
- Apple App Store (iOS): Open iOS Settings → Subscriptions → select Planoly → tap "Cancel Subscription". Apple handles the cancellation and it remains active until the end of that billing cycle.
- Google Play (Android): Open the Google Play app → Profile icon → Payments & Subscriptions → Subscriptions → select Planoly → Cancel subscription. It remains active until the end of the billing cycle.
What happens when you cancel
Access and billing
Cancelling prevents future renewals but typically does not remove access immediately for the current paid period.
For App Store and Google Play cancellations, subscriptions generally remain active until the end of the paid billing cycle.
Data and account status
Your account and uploaded content usually remain accessible under the plan limits until access expires or you delete the account.
If you downgrade, some premium features may become unavailable while your content stays in the account unless you remove it.
Will I get a refund?
Web purchases (Planoly.com)
Planoly’s publicly available guidance does not promise automatic refunds for web purchases.
Refunds must be requested from Planoly support; outcomes are discretionary and not guaranteed.
App store purchases and cooling-off
- Apple App Store: Refunds are handled by Apple according to Apple’s refund policies; request via your Apple purchase history.
- Google Play: Refunds are handled by Google Play under Google’s policies; request via your Google Play order history.
- Planoly’s documentation does not advertise a 14-day guaranteed refund period for subscriptions.
Planoly plans and pricing
Pricing summary
Public, verified pricing details are not available in the sources provided for this guide.
Contact Planoly or check your app store for current pricing tied to your account.
How to get accurate pricing
Check the billing page in your Planoly account or the App Store / Google Play subscription listing for the exact price you were charged.
| Plan | Price | Notes |
|---|---|---|
| Basic / Pro / Business | Contact for pricing | Check your Planoly billing page or app store listing for region-specific amounts. |
Your consumer rights in South Africa
Cooling-off rights under ECTA
Under the Electronic Communications and Transactions Act (ECTA), consumers have a 7-day cooling-off right for services starting from the date the service contract is concluded.
The supplier must refund payments within 30 days when the cooling-off applies. See the ECTA guidance for details: ECTA cooling-off period.
Digital content and defective services
- If digital content or services are accessed or performance begins with your consent, cooling-off rights commonly do not apply.
- If a service is defective or not delivered as agreed, you may demand proper performance or a refund proportionate to the shortcoming; see consumer guidance: consumer rights overview.
- There is no statutory 14-day refund right specifically for digital subscriptions in South Africa; the 7-day ECTA cooling-off may be excluded once service access begins.
Customer experiences
Positive feedback
Many users praise Planoly for ease of use and effective feed planning, especially for Instagram and TikTok content.
Users also report time savings and helpful features for organizing schedules and layouts.
Common complaints
Recurring complaints include unexpected billing, limited refund outcomes, and technical issues with publishing or autopost features.
Some users report slow or unsatisfactory customer support responses; see user reviews for examples: Trustpilot reviews and Capterra reviews.
Documentation checklist
Prepare these items before contacting support
- Account email and username used with Planoly.
- Subscription receipts or billing statements showing charges and dates.
- Screenshot(s) of your subscription status or in-app subscription listing.
- Payment method details (last 4 digits of card or app store order ID).
What to include in a support request
- Clear subject line (e.g., "Cancel subscription / Refund request").
- Attach receipts/screenshots and state whether purchase was via web, Apple, or Google Play.
- Include dates you want refunded and a concise explanation of the problem or reason.
Common mistakes
Not checking where you subscribed
Many users cancel the app but not the subscription source. If you subscribed through Apple or Google, you must cancel in that store rather than only deleting the app.
This mistake often leads to continued charges despite removing the app.
Assuming an automatic refund or immediate access removal
Expecting automatic refunds or immediate loss of access can cause confusion. Web refunds are discretionary, and in-app cancellations usually keep access until the billing period ends.
Always confirm the cancellation and keep evidence of your request.
Comparative recap
At-a-glance comparison
This table compares cancellation method, refund responsibility, and access after cancellation for Planoly across platforms.
How to use this table
Use the row that matches how you subscribed (Web, Apple App Store, or Google Play) to determine where to request a refund or cancel the subscription.
| Platform | Cancellation method | Refund responsibility | Access after cancel |
|---|---|---|---|
| Web (Planoly.com) | Cancel via account Menu/Profile → Billing → Cancel | Planoly support (no guaranteed refunds) | Typically remains until end of paid period unless otherwise stated |
| Apple App Store (iOS) | Cancel via iOS Settings → Subscriptions | Apple handles refunds | Remains active until end of App Store billing cycle |
| Google Play (Android) | Cancel via Google Play → Subscriptions | Google Play handles refunds | Remains active until end of Google Play billing cycle |
After cancelling
Confirm and keep records
After you cancel, save confirmation emails, screenshots of the cancelled status, and any ticket numbers from support.
These records are essential if billing continues or you need to dispute charges with your bank or payment provider.
Next steps if you need help
- If you subscribed via Apple or Google, request refunds through your purchase history in the respective store.
- If you need consumer guidance or to escalate a dispute in South Africa, consult consumer resources such as the Centre for Good Governance and Organisation: consumer rights overview.
- For information on cooling-off and electronic transactions, see the ECTA guidance: ECTA cooling-off period.
Address
Official correspondence
Planogram, LLC Attn: Data Protection
1606 Headway Circle, Suite #9512 Austin, TX 78754 United States of America
Use for cancellations and privacy requests
Planoly’s data protection address is the appropriate contact point for cancellation notices or privacy-related correspondence.
Include your account details and supporting documentation when sending postal correspondence.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Nomvula Coetzee
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.