Cancellation Planoly: Easy Method

What is Planoly

Overview

Planoly is a visual planning and scheduling tool for social media, primarily used for Instagram and Pinterest. It helps users arrange posts, plan layouts, and manage publishing from a single dashboard.

Core features

Core features include calendar scheduling, drag-and-drop visual planning, and basic analytics to monitor engagement. Planoly offers both web-based subscriptions and in-app subscriptions through mobile stores.

How to cancel Planoly

Cancel via web (Planoly.com)

• Log into your Planoly account on the web.
• Open the main menu or your profile and go to Billing.
• Click "Cancel" to stop your Planoly subscription. If no cancel option appears, you may have an active Apple in-app purchase instead.
• More details: Planoly cancellation help.

Cancel via iOS (Apple App Store)

• Open iOS Settings → Apple ID → Subscriptions → Planoly.
• Select "Cancel Subscription" to stop renewals. Planoly cannot cancel in-app subscriptions on your behalf.
• If you don’t see Planoly in Subscriptions, check the web Billing page as you may have a web subscription.

Cancel via Android (Google Play)

• Open the Google Play app → Profile icon → Payments & subscriptions → Subscriptions → Select Planoly.
• Tap "Cancel subscription." The subscription typically remains active until the end of the current billing cycle.
• Planoly does not control Google Play in-app cancellations; use Google Play to manage these.

What happens when you cancel

Access to paid features

When you cancel, access to paid features usually continues until the end of the paid billing period. After that date, paid features will be removed and your account will revert to the free tier if available.

Billing and subscription status

For web subscriptions, cancellation stops future renewals. For App Store and Google Play subscriptions, cancellations are managed by the platform and stay active until the period ends.

Data and content

Your account content (drafts, published posts, images) typically remains accessible, but some paid features or limits may no longer be available after the subscription ends.

Will I get a refund?

Refunds for web purchases (Planoly.com)

Web purchases do not come with an automatic statutory 14-day refund right from Planoly. Refunds are not guaranteed and outcomes vary.

• To request a refund, contact Planoly support directly and provide order details and reason for the request.
• Planoly may review each case, but refunds are not assured.
• Third-party commentary on refund practices is available: Postclic summary.

Refunds for App Store and Google Play purchases

Refunds for in-app purchases are handled by Apple or Google under their platform policies. Planoly does not control or grant refunds for purchases billed through those stores.

• Request refunds through Apple’s or Google Play’s refund processes if your purchase was an in-app subscription.
• Planoly can advise, but refunds are subject to the platform’s decision.

Planoly plans and pricing

Summary of in-app pricing (Singapore App Store)

The table below lists in-app purchase prices visible in the Singapore App Store (early 2026). Periods are those shown in available metadata and may represent monthly or bulk bundles.

Notes on plan names

Plan names in the App Store (SOLO, Starter, DUO) may differ from Planoly’s web dashboard names. Features and limits can vary by platform and billing method.

Your consumer rights in Singapore

Overview of local rules

Singapore’s laws do not automatically provide a 14-day cooling-off right for online digital subscription services purchased voluntarily. Distance or unsolicited contracts have different rules.

Refund & defective service claims

• For in-app purchases via Apple or Google, refunds and remedies are typically governed by the platform’s policies.
• If the service is defective or misrepresented, you may have grounds to seek redress under Singapore’s Consumer Protection (Fair Trading) Act.

Escalation and documentation

If Planoly or the platform does not resolve your issue, you can escalate with your payment provider or lodge a complaint with CASE (Consumers Association of Singapore).

Keep records and follow the escalation steps: contact Planoly support → contact bank/card issuer → lodge complaint with CASE if unresolved.

Customer experiences

Positive feedback

• Users value the post-scheduling and calendar layout features and often find Planoly intuitive and time-saving.
• Some verified reviewers report responsive support and long-term satisfaction with the service.

Negative feedback

• Common complaints include unexpected or continued charges after cancelling and difficulty obtaining refunds or receipts.
• Technical issues reported include posting glitches (video stories not posting, autoscheduling failing) and occasional delays in support response.

Documentation checklist

What to keep

• Payment receipts, order IDs, and subscription confirmation emails.
• Cancellation confirmation screens or messages and timestamps of when you cancelled.
• Screenshots of billing entries showing unwanted charges and any correspondence with Planoly or platform support.

How to present evidence

• Organise items by date and label each file with transaction ID and the platform (web, App Store, Google Play).
• If escalating to your bank or CASE, attach a clear timeline and copies of all communications and denial responses.

Common mistakes

Cancelling in the wrong place

Users sometimes cancel on the web but were actually billed through Apple or Google Play. This leaves the in-app subscription active, resulting in continued charges.

Always check which platform handled the original charge before cancelling.

Missing or insufficient records

Not saving receipts, cancellation confirmations, or transaction IDs makes disputes harder to resolve. Screenshots and exported billing statements reduce friction.

Also avoid relying solely on verbal or chat confirmations without a visible confirmation record.

Comparative recap

Quick comparison

The table below summarises how to cancel, who handles refunds, and what happens after cancellation for each platform.

Notes on interpretation

Use this as a quick reference. For full instructions or to request support, consult the Planoly help page linked below.

After cancelling

Follow-up actions

• Save your cancellation confirmation and check your next billing statement for unexpected charges.
• If charged after cancellation, contact Planoly support and your payment provider with documented evidence.

Help and support links

• Planoly cancellation help: https://help.planoly.com/knowledge/cancel-planoly-subscription
• Planoly on the Singapore App Store (app listing): Planoly on Apple App Store
• General summary on cancellation/refund practices: Postclic: Cancel Planoly

Address

Headquarters

Planoly corporate address (public listing): 3636 Executive Center Drive, Suite 150, Austin, Texas 78731, United States.

Notes

This address is for corporate reference. For subscription, billing or support matters use the Planoly help pages and in-app support channels linked above.