Cancellation Truecoach: Easy Method

What is Truecoach

Overview

TrueCoach is a subscription platform that connects fitness coaches with clients for programme delivery, progress tracking and communication.

It is used by trainers to build workouts, share videos and manage recurring client subscriptions through web and mobile apps.

Who uses it

The primary users are coaches and their paying clients; coaches manage subscriptions and many features are coach‑centric.

Clients access assigned plans and communicate with coaches via the TrueCoach app or web interface.

How to cancel Truecoach

Cancel a web subscription (coach or account owner)

• Sign in to TrueCoach on the web.
• Go to Account Settings → Plan → Cancel plan and follow prompts.
• Choose whether to cancel at the end of the current billing period or to cancel immediately (if offered).
• For step details see the official help article: Canceling subscriptions (TrueCoach Help).

Cancel an App Store or Google Play subscription

• Open the appropriate store (Apple App Store or Google Play) on the device used to subscribe.
• Manage subscriptions in the store account and cancel from there; TrueCoach cannot cancel these for you.
• See a third‑party summary: Postclic: Cancelling TrueCoach.

What happens when you cancel

Access after cancellation

For web subscriptions, cancellation generally takes effect at the end of the current billing period unless you choose immediate cancellation.

You retain access to the account and its features until the cancellation date specified by TrueCoach.

Data and renewal

Accounts are not billed after the cancellation takes effect and the subscription will not auto‑renew.

Data retention and export options depend on TrueCoach policies; consider exporting important client or programme data before losing access.

Will I get a refund?

TrueCoach 90‑day money‑back guarantee (web)

TrueCoach offers a 90‑day money‑back guarantee for eligible new web customers who have not used TrueCoach services in the prior 12 months.

To request this refund you must email support before the 90th day, include the phrase “money back offer” and provide your User ID.

Full policy details are at: TrueCoach guarantee terms.

Other refund routes and exceptions

• Coach‑issued refunds (where supported) can be processed by the coach via Payments → Subscriptions → Invoices; these refunds take 5 - 10 business days and processing fees may be retained by the coach.
• App Store and Google Play purchases follow Apple’s and Google’s refund rules; requests must be made through those stores - TrueCoach does not process those refunds.
• Setup fees, third‑party fees and international processing charges may be excluded from refunds under the guarantee.

Truecoach plans and pricing

Overview of published plans

TrueCoach publishes pricing in USD; the following are approximate SGD monthly conversions for early 2026.

Coaches using TrueCoach Payments will incur a separate 5% payment processing fee per transaction starting January 7, 2026.

Plan table

Your consumer rights in Singapore

Relevant legislation

General Singapore consumer protections such as the Consumer Protection (Fair Trading) Act (CPFTA) and the Lemon Law may apply to digital services and subscriptions.

These laws provide remedies where services are materially not as described or defective, subject to their terms and definitions.

Practical points for TrueCoach users in Singapore

• Follow the 90‑day refund process precisely (email before the 90th day with required details) to preserve the guarantee right.
• For App Store/Google Play purchases, rely on Apple’s/Google’s refund channels; TrueCoach defers to those platforms.
• Keep records of purchases, communication and cancellation confirmations to support any consumer claim under local law.

Customer experiences

Positive feedback

Users praise TrueCoach for an intuitive interface, an extensive movement library, good progress tracking and strong coach‑client communication features.

Many trainers report the platform is easy to use and value the built‑in tutorials and adherence tracking.

Negative feedback

Some users report the coach mobile app is less refined, citing a cumbersome programming interface and occasional freezes or crashes on web and mobile.

Other recurring concerns include perceived slow product improvements, limited scaling flexibility for larger practices, and complaints about price increases or data access when coaches become inactive; see user reviews on Trustpilot: TrueCoach on Trustpilot.

Documentation checklist

What to prepare before cancelling

• Account email and User ID (include in support emails for refunds).
• Proof of purchase or billing receipts for the subscription period.
• Cancellation confirmation screenshots or emails from the store if cancelled via App Store/Google Play.

What to include in refund requests

• Subject line and text including “money back offer” (for the 90‑day guarantee).
• Date of subscription start, date of cancellation, and reason for the request.
• Any relevant screenshots or transaction IDs to speed verification.

Common mistakes

Not cancelling in the right place

Users sometimes try to cancel App Store or Google Play subscriptions inside the TrueCoach app or via TrueCoach support - these must be cancelled through the respective store account.

Always confirm the method you used to subscribe and cancel using the same platform to avoid unexpected renewals.

Missing refund deadlines or required wording

Failing to email before the 90th day or not including “money back offer” and User ID can void eligibility for the 90‑day guarantee.

Also check for coach‑issued refunds policies; coaches may keep processing fees when issuing refunds.

Comparative recap

Quick comparison

The table below summarises cancellation routes, refund possibilities and access after cancellation for easy comparison.

Use the table to choose the correct path

After cancelling

Next steps

Save cancellation confirmations and any refund correspondence. Export important training programmes or client data while you still have access.

If you expect a refund, monitor your bank or card statement and follow up with support if the timeline lapses.

Helpful links

• TrueCoach Help - Canceling subscriptions
• TrueCoach - 90‑day money‑back guarantee terms
• TrueCoach - Pricing information
• Postclic - Cancelling TrueCoach (summary)

Address

TrueCoach headquarters

1825 33rd St, Boulder, CO 80301, United States.

Notes

This is the confirmed headquarters address; for official contact options use the TrueCoach website and help centre linked above.