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Unbounce

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South Africa

Cancellation service #1 in South Africa

Customer avatars
Google4.9

Calculated on 5.6K reviews

Termination letter drafted by a specialized lawyer
Sender
Unbounce Cancel Subscription | Postclic
Unbounce
2900 – 550 Burrard Street
V6C 0A3 Vancouver CANADA
support@unbounce.com
Cancellation of Unbounce contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Unbounce service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Unbounce
2900 – 550 Burrard Street
V6C 0A3 Vancouver , CANADA
support@unbounce.com
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Unbounce: Easy Method

What is Unbounce

Overview

Unbounce is a SaaS platform for creating and optimizing landing pages without coding. It offers a drag-and-drop builder, templates, A/B testing and traffic optimisation features.

Who uses it

Marketers, agencies and small businesses use Unbounce to build conversion-focused landing pages and to run experiments tied to paid campaigns.

How to cancel Unbounce

Cancel via your account

  • Sign in to your Unbounce account and go to the "Subscriptions" section.
  • Follow the on-screen option to cancel; cancellation takes effect at the end of your current billing cycle.

Cancel via support or app stores

  • If you cannot cancel in-app, contact Unbounce customer support for assistance.
  • If you subscribed through the App Store or Google Play, cancel through that platform’s subscription management - processes there are handled by Apple/Google.

What happens when you cancel

Access and billing

Cancellation takes effect at the end of your current billing cycle. You keep access until that date.

Account downgrade and data retention

After cancellation your account downgrades to a free plan. Unbounce may delete the account and data after 12 months if not reactivated.

Will I get a refund?

Unbounce refund policy

Unbounce states all subscription fees are strictly non-refundable. No partial-month credits or refunds are issued for cancellations made mid-period.

Exceptions and South Africa context

  • Annual subscriptions renew automatically and must be cancelled at least one day before renewal; cancellations before term-end do not qualify for refunds or credits.
  • South African statutory rights (see Consumer Protection Act) may provide additional remedies, but enforcing those may require escalation if Unbounce declines.

Unbounce plans and pricing

Pricing snapshot

Approximate South African Rand (ZAR) equivalents are shown. Actual charges depend on your payment method and exchange rate at billing time.

Notes about the table

Unbounce does not publish South Africa - specific pricing. The following are approximate monthly equivalents and features.

Plan Price (approx) Period Features
Build (Launch) - monthly R1 881 approximately Monthly Basic landing page builder, popups/sticky bars, AI copywriting, up to 20 000 visitors, 1 root domain
Build (Launch) - annual equivalent R1 406 approximately Monthly (annual billing) Same as above, ~25% discount
Optimize (Experiment) - monthly R2 831 approximately Monthly Unlimited A/B testing, Smart Traffic, up to 30 000 visitors, multiple domains/users
Optimize (Experiment) - annual equivalent R2 128 approximately Monthly (annual billing) Same as above, ~25% discount
Accelerate (Optimize) - monthly R4 731 approximately Monthly AI optimization, advanced targeting, up to 50 000 visitors
Accelerate (Optimize) - annual equivalent R3 553 approximately Monthly (annual billing) Same as above, ~25% discount

Your consumer rights in South Africa

Cooling-off and statutory protections

Under South African consumer protection law (Consumer Protection Act) consumers generally have a right to a cooling-off period for certain online agreements.

Enforcement and escalation

  • If Unbounce refuses a refund you believe is required by law, you may escalate through local enforcement channels such as the National Consumer Commission or other complaint bodies.
  • Document all communications and billing records if you plan to lodge a formal complaint.

Customer experiences

Positive feedback

  • Users praise the intuitive drag-and-drop builder, templates, A/B testing, and integrations with ad tracking and CRMs.
  • Many report effective performance when used with Google Ads and appreciate technical support and integrations.

Negative feedback

  • Complaints include steep price increases, usage caps, penalty charges, and difficulty obtaining refunds or timely support.
  • Some South African users report problems cancelling or being charged after attempting cancellation.

Documentation checklist

Essential Unbounce links

What to save before cancelling

  • Billing invoices and payment receipts.
  • Screenshots or copies of subscription status and any cancellation confirmations.
  • Export any landing pages, forms or data you need before downgrade or potential data deletion.

Common mistakes

Failing to cancel in time

Not cancelling at least one day before an annual renewal may cause an automatic renewal that is non-refundable.

Assuming app-store cancellation is same as Unbounce cancellation

If you subscribed through Apple or Google, cancelling inside Unbounce may not stop charges - use the respective app-store subscription manager.

Comparative recap

At-a-glance comparison

Aspect Unbounce Notes for South Africa
Cancellation method Cancel in-account "Subscriptions" or contact support Keep records; app-store subscriptions require platform cancellation
Refunds All subscription fees stated as non-refundable Statutory rights may apply; escalation may be needed
Annual billing Auto-renews; must cancel at least one day before period end No pro rata refunds for early cancellation
Data retention Account downgrades to free; potential deletion after 12 months Export data before cancelling if you need it preserved

After cancelling

Immediate steps

  • Save invoices and confirmation of cancellation for your records.
  • Export landing pages, leads and any analytics you need before access changes.

Useful links

Address

Legal mailing address

Unbounce Marketing Solutions Incorporated, c/o Fasken Martineau DuMoulin LLP, 2900 - 550 Burrard Street, Vancouver, British Columbia, V6C 0A3, CANADA

Contact notes

Use the in-product support options or the Unbounce help centre for cancellation assistance. Keep copies of all communications for disputes or consumer complaints.

FAQ

To cancel your Unbounce subscription via the App Store, you must manage your subscription through Apple's subscription management system. Ensure you keep proof of your cancellation.

After canceling your Unbounce account, it will downgrade to a free plan. Be aware that Unbounce may delete your data after 12 months if the account is not reactivated, so consider exporting your data before cancellation.

Unbounce's refund policy states that all subscription fees are non-refundable, and no partial-month credits or refunds are issued for cancellations made mid-period. Check your contract for any specific terms.

To avoid auto-renewal, you must cancel your Unbounce subscription at least one day before the end of your billing cycle. Make sure to keep a record of your cancellation request.

You can cancel your Unbounce subscription by signing in to your account and going to the 'Subscriptions' section, or you can contact Unbounce customer support for assistance. Always keep proof of your cancellation.