Cancellation Videoleap: Easy Method

What is Videoleap

Overview

Videoleap is a mobile video-editing app by Lightricks that provides layered editing, filters, effects and other creative tools for short-form and long-form video projects.

Where it is used

Videoleap is available on iOS (App Store), Android (Google Play) and via Lightricks’ web account management. Subscriptions and billing depend on the platform used to purchase the service.

How to cancel Videoleap

Cancel on iPhone (App Store)

• Open iPhone Settings → tap your name → Subscriptions → find Videoleap → Cancel Subscription.
• Note: Deleting the app does not cancel the subscription; you must cancel through your Apple account.

Cancel on Android (Google Play)

• Open Play Store app → Menu → Subscriptions → find Videoleap → Cancel Subscription.
• Confirm cancellation in the Play Store prompts to stop future billing.

Cancel on the Web (Lightricks account)

• Log into account.lightricks.com → My Account → click the Cancel Subscription button above payment info.
• If you have trouble, contact Lightricks support (see Documentation checklist for contact options).

What happens when you cancel

Access after cancellation

For App Store and Google Play purchases, the subscription remains active until the end of the current billing period.

For web cancellations via Lightricks, access continues until the end of the current billing cycle while future billing stops.

Billing and data

Cancellation prevents future charges but does not usually prorate or refund unused time except where policy or platform rules allow.

Your account and project data typically remain available while your active subscription period lasts; check your account settings for export or deletion options.

Will I get a refund?

Web purchases (Lightricks)

• Lightricks offers a voluntary 14‑day cooling‑off period for web purchases; request a refund within 14 days via [email protected].
• Refunds for eligible web requests are processed within 14 business days after approval.

App Store and Google Play purchases

• Refunds for purchases made through the App Store are handled exclusively by Apple.
• Refunds for purchases made through Google Play are governed by Google Play policies.
• Videoleap / Lightricks cannot directly issue refunds for App Store or Google Play transactions.

After the 14‑day period

For web purchases, refunds after the 14‑day cooling‑off period are generally not available for partial or unused periods; cancellation stops future billing only.

If you believe a charge is incorrect, contact the platform (Apple/Google) or Lightricks support and keep documentation to support your claim.

Videoleap plans and pricing

Pricing summary

The following prices were observed in the South African in‑app purchase list; exact billing periods are not always shown in the preview.

Notes on periods

Multiple "Unlimited Access" and "Subscription" entries likely represent different durations (monthly, annual, lifetime) - check the purchase screen on your device to confirm the period before buying.

Your consumer rights in South Africa

Cooling‑off and statutory rights

South African consumers benefit from protections under the Consumer Protection Act and related laws that may allow cooling‑off or refunds in certain circumstances.

Lightricks’ 14‑day cooling‑off policy for web purchases is voluntary, but statutory rights may still apply where goods or services are defective, misleading or unfair.

How to escalate

• If support is unresponsive, you can lodge complaints with local consumer protection authorities in South Africa.
• Keep receipts, screenshots and cancellation confirmations to support any statutory claim.

Customer experiences

Positive feedback

Some users report receiving refunds after contacting support or after public complaints.

A small number of users complimented helpful customer service interactions when resolving subscription or billing issues.

Negative feedback

Many complaints mention unexpected auto‑renewals without reminders and difficulties obtaining refunds.

Users report being charged after cancelling (including during free trials), and describe poor or slow customer support in some cases.

Documentation checklist

What to collect before contacting support

• Order or transaction receipt (from App Store/Google Play or email receipt for web purchases).
• Screenshot of subscription status showing active/renewal date or cancellation attempt.
• Record of the date/time you cancelled (if available) and the method used.
• Billing statement showing the charge you want refunded.

Where to send documentation

• For web refunds, email [email protected] and attach the checklist items above.
• For App Store or Google Play issues, follow Apple or Google’s refund request process and keep your reference number.

Common mistakes

Deleting the app instead of cancelling

Many users think removing the app cancels the subscription; however, App Store and Google Play subscriptions persist until cancelled through the platform.

Always cancel from the App Store, Play Store, or your Lightricks account - not by deleting the app.

Missing documentation and timing

Waiting beyond the 14‑day cooling‑off window for web refunds reduces options; keep receipts and act promptly.

Not saving cancellation confirmation or transaction IDs makes disputes harder to resolve with platforms or support.

Comparative recap

Quick comparison

The table below summarises differences in cancellation, refunds and access across platforms.

How to read this table

Use the row "Refunds" to identify who controls refund decisions and the row "Access after cancel" to see how long the service continues.

After cancelling

What to expect next

Expect your subscription to remain active until the billing period ends, then lose the paid features unless you re‑subscribe.

Keep cancellation confirmations and any email replies from support for your records.

Helpful links and resources

• Step-by-step cancellation guide (Postclic)
• User reviews and experiences (Trustpilot)
• Aggregated reviews and ratings (SpotSaaS)

Address

Company headquarters

Lightricks Ltd., the developer of Videoleap, is headquartered in Jerusalem, Israel.

Support and official contacts

For web refunds and account help, email [email protected] and include your documentation checklist items.