Cancellation Vivavideo: Easy Method

What is VivaVideo

Overview

VivaVideo is a mobile and web video-editing app that offers templates, effects, stickers and export options for casual creators and social posts.

The app is available on iOS, Android and via a web account and offers both free and paid (VIP/Premier) plans.

Where it is used

Users edit videos on phones or on the web and may subscribe through the Apple App Store, Google Play Store or a VivaVideo web account.

Billing is handled by the store used at purchase or by VivaVideo when bought directly on the website.

How to cancel VivaVideo

Cancel on iPhone (App Store)

• Open iOS Settings on your iPhone.
• Tap your Apple ID at the top, then choose Subscriptions.
• Select VivaVideo from the list and tap Cancel Subscription.
• Note: Deleting the app does not cancel the subscription.

Cancel on Android (Google Play)

• Open the Google Play Store app and tap Menu (three lines or profile icon).
• Choose Subscriptions, find VivaVideo and select Cancel subscription.
• Note: Deleting the app does not cancel the subscription; cancel via Google Play.

Cancel via the web / VivaVideo account

• Log into your VivaVideo account on the web.
• Go to Billing, Subscription, Manage Account or Settings and follow the prompts to cancel.
• If you cannot find the option, contact VivaVideo support with your account details.

Cancel by contacting support

• Email [email protected] or [email protected] with your account email, order ID/receipt, device and purchase date and request cancellation.
• Keep your order receipt and any subscription confirmation for reference.

What happens when you cancel

Access after cancellation

After cancelling, your paid access typically remains active until the end of the current billing period.

Once the period ends, premium features revert to the free tier unless you re-subscribe.

Renewal and billing

Cancelling stops future automatic renewals but does not usually produce an immediate refund.

If you subscribed through Apple or Google, they control billing and can assist with payment questions.

Data and account

Your account, projects and exported files usually remain available under the free plan unless you delete the account.

Confirm data retention or deletion policies in your VivaVideo account settings or privacy policy.

Will I get a refund?

Official refund policy

VivaVideo states that all sales are final and there is no automatic 14-day cooling-off period for digital services.

Standard policy is that most purchases are non-refundable unless exceptions apply.

Exceptions and typical grounds

• Refunds may be considered for technical issues (service downtime, critical bugs).
• Billing errors such as duplicate or unauthorized charges may qualify for a refund.
• Delivery failures or misrepresentation of paid features can be grounds for a refund.

How to request a refund

• Contact [email protected] or [email protected] within 7 days of purchase and provide order details and evidence.
• If approved, refund timelines are approximately 5 - 10 business days (credit card), 3 - 5 days (PayPal), or 7 - 14 days (bank transfer).
• Partial refunds or service credits may be offered instead of full refunds in some cases.

VivaVideo plans and pricing

Available plans

The following prices reflect VivaVideo in South Africa (App Store listing) and were accurate as of early 2025.

Notes on pricing

Prices shown are subject to change and may vary by store and region.

Check the App Store, Google Play or the VivaVideo web account page for the exact current price at purchase time.

Your consumer rights in South Africa

Overview of protections

South African consumer protections, such as the Consumer Protection Act, can provide rights beyond a vendor's stated "no refunds" policy.

These rights are particularly relevant for misleading trial terms, unauthorized billing, or failure to deliver contracted services.

Options if you have a dispute

• Contact the store (Apple/Google) or your payment provider to dispute unauthorised or duplicate charges.
• Escalate complaints to VivaVideo support with full documentation if the initial request is denied.
• Consider contacting the National Consumer Commission or seeking legal advice for unresolved disputes.

Escalation and evidence

Keep receipts, screenshots, subscription confirmations and records of communications to support any claim.

If a direct refund is refused, a bank or card chargeback or a store-mediated refund may still be possible.

Customer experiences

Positive feedback

Many users report that VivaVideo is easy to use, intuitive and offers a good variety of templates, stickers and effects.

Users often praise fast rendering and perceived value for casual video creation tasks.

Negative feedback

Common complaints include unexpected or unauthorized charges, especially after free trials, and unclear disclosure of billing.

Users also report difficulty obtaining refunds and frustration with ads and watermarks in the free version.

Common themes

• Ease of editing vs. limitations of the free tier (ads, watermark).
• Billing confusion around trials and subscription renewals.
• Mixed experiences with support responsiveness and refund outcomes.

Documentation checklist

Before you contact support

• Account email address used with VivaVideo.
• Order ID or receipt from the App Store, Google Play or VivaVideo web purchase.
• Purchase date, device type and a clear description of the issue.

If you escalate or dispute

• Screenshots of subscription listings, trial terms and billing entries.
• Records of cancellation attempts or confirmation screens.
• Any correspondence with VivaVideo, Apple, Google or your payment provider.

Common mistakes

Deleting the app instead of cancelling

Many users delete the app assuming this cancels subscriptions; it does not.

Always cancel through the App Store, Google Play or your VivaVideo web account.

Cancelling the wrong account or store

If you have multiple Apple/Google IDs or VivaVideo accounts, you may cancel the wrong subscription by mistake.

Confirm the email/account that processed the purchase before cancelling.

Assuming automatic refunds or immediate deactivation

Cancelling stops future renewals but does not usually trigger an automatic refund.

Keep receipts and follow the refund procedure promptly if you believe a charge is invalid.

Comparative recap

Quick comparison

Takeaway

Cancel through the store that handled your payment and keep records; refunds are not guaranteed but may be possible for specific errors.

Escalate to the store or your payment provider and use South African consumer protections if necessary.

After cancelling

What to check immediately

• Confirm cancellation in the App Store/Google Play or receipt from VivaVideo.
• Save screenshots of cancellation confirmations and the last billing entry.

Where to get help

Contact VivaVideo support: [email protected] or [email protected] for account-specific help.

Visit the official site for account management: vivavideo.tv.

Address

Headquarters

22/F, Building A, Huaxing Times Square, 478 Wensan Road, Xihu District, Hangzhou City, Zhejiang Province, China.

Privacy and support

For privacy or billing correspondence, use the support emails above and the official website contact channels.

Keep copies of any correspondence and receipts for disputes or regulator escalations.