Cancellation Hims: Complete Guide

What is Hims

Overview

Hims is a telehealth and wellness service offering subscription treatments for issues such as hair loss, erectile dysfunction, skincare, and mental health.

Services combine online consultations, prescription fulfillment, and recurring shipments through Hims' global platform.

Service in the UAE context

Hims operates an international offering and a UAE-specific storefront (Hims N Hers UAE) for local orders and refunds.

Local terms and return windows may differ from Hims' global policies; always check the UAE-specific pages for details.

How to cancel Hims

Cancel via website (recommended)

• Log in at your Hims account on the official site: hims.com.
• Go to Account → Subscriptions → Manage Subscription → Cancel.
• Cancel at least 48 hours (2 days) before your next renewal to avoid another charge.

Cancel via mobile app and app stores

• In the Hims/Hers app: Account → Subscriptions → Manage Subscription or Edit Upcoming Orders → Cancel. The app also enforces the 48-hour notice.
• If you subscribed through Apple App Store (iOS): cancel using your Apple ID settings (Settings → your name → Subscriptions → Hims → Cancel).
• If you subscribed through Google Play (Android): cancel in the Google Play Store → Menu → Subscriptions → Hims → Cancel.

Other cancellation channels

• Use live chat on Hims website or submit an email request to [email protected] or [email protected].
• You may also contact customer service by phone where available; expect verification for security and subscription details.

What happens when you cancel

Access and deliveries

Cancellation takes effect at the end of your current subscription period; you keep access to any services or subscriptions already paid for until that date.

Outstanding orders that have already shipped are generally not refundable under standard policy.

Renewals and billing

If you cancel with at least 48 hours' notice before renewal, you will not be billed again at the next cycle.

Cancellations made less than 48 hours before renewal may result in another charge for the upcoming period.

Account data

Your account data and medical history typically remain on file unless you request deletion per Hims' privacy policy.

Contact Hims support if you need account closure or data removal after cancelling subscriptions.

Will I get a refund?

Global refund rules

Under Hims global terms, a full refund is only available if requested within 48 hours of payment and no Testing Services were provided.

Outside that 48-hour window, refunds are discretionary and Hims states no refund eligibility after one year.

UAE-specific refund rules

• Hims N Hers UAE accepts refund requests within 7 days of order on a case-by-case basis, provided the product is unused and unopened.
• Opened or used products are generally not refundable unless defective. International or third-party shipped orders may be non-refundable.
• Refunds (if approved) are typically processed within 5 - 10 business days.

Medication and shipped items

Hims generally does not offer refunds once medication or products have shipped.

If you believe you qualify for a refund (defect, wrong item, eligible time window), contact Hims support immediately and retain order details.

Hims plans and pricing

Pricing availability

Hims does not publish AED-denominated pricing for the UAE market on its global site.

Official pricing is typically listed in USD on the global site; local UAE prices should be confirmed with Hims N Hers UAE or support.

How to get local pricing

• Contact Hims N Hers UAE via their official site for AED pricing and offers: himsnhers.ae.
• Alternatively, open a Hims account and view plan pricing during checkout for your region.

Your consumer rights in United Arab Emirates

Refund and return expectations

For local Hims N Hers UAE orders, you can request refunds within 7 days if the product is unused and unopened; exceptions apply for defects.

Always keep order receipts and packaging until the return window has passed.

Right to information and complaint channels

You have the right to clear information about pricing, subscription terms, renewal cycles, and cancellation procedures before purchase.

If you encounter issues, escalate through Hims support first, then consider filing a complaint with UAE consumer protection authorities if unresolved.

Medical and prescription considerations

Prescriptions and medical advice provided through telehealth must follow applicable local regulations; ensure any medication complies with UAE import and pharmacy rules.

Consult a local healthcare professional if you have concerns about prescriptions ordered through Hims.

Customer experiences

Positive reports

• Some users report effective results (hair growth, ED improvement) and straightforward prescription processes.
• Customers have praised prompt delivery, clear treatment instructions, and convenience versus in-person visits.

Negative reports

• Common complaints include unexpected auto-renewals, difficulty cancelling, and charges after cancellation.
• Refunds and returns, especially for medications, are frequent pain points; some users report slow customer service responses.

Takeaway

Many users value the convenience, but subscription management and refund experiences vary; follow the listed cancellation steps and keep records to reduce disputes.

If you experience billing or service issues, document dates, screenshots, and communication to support your claim.

Documentation checklist

Before contacting support

• Order number(s) and subscription ID.
• Date and time of the cancellation attempt (screenshots if done online/app).
• Payment method and last charged amount.

If requesting a refund or return

• Proof of purchase and original packaging photos (for UAE 7-day returns).
• Any medical or shipment tracking information related to the order.
• Copies of email/chat exchanges with Hims support.

Common mistakes

Missing the 48-hour cutoff

Many users attempt cancellation too close to the renewal time and are billed for the next cycle.

Always cancel at least 48 hours before the scheduled renewal to avoid unintended charges.

Assuming shipped items are refundable

Assuming you can get a refund after items or medication have shipped is a frequent error.

Check Hims' shipping and refund rules and act quickly if you need to dispute a charge.

Not keeping records

Failing to save confirmation emails, screenshots, or chat transcripts makes disputes harder to resolve.

Always save proof of cancellation attempts and billing notifications until the matter is closed.

Comparative recap

Key comparison points

Below is a short comparison of Hims' cancellation and refund characteristics versus typical telehealth subscription expectations.

Use this to quickly assess risk before subscribing.

After cancelling

What to monitor

Check your email for a cancellation confirmation and a final billing statement for the current period.

Monitor your payment method for any unexpected charges in the days after cancellation.

Where to get help and official references

• Hims global terms and conditions: hims.com/terms-and-conditions
• Hims support article on snoozing or cancelling orders: support.hims.com
• Hims N Hers UAE refund policy: himsnhers.ae/refund-policy

Address

Corporate address

Hims & Hers UK Limited

Kirkgate 107, LS1 6DP, Leeds

Support contacts (use official channels)

• Support pages: support.hims.com
• Use the Hims/N Hers UAE site for local order support: himsnhers.ae