Cancellation Hims: Easy Method

What is Hims

Hims (Hims & Hers) is an online telehealth provider that offers prescription assessments, ongoing clinical support, and consumer health products such as medications for hair loss, erectile dysfunction, and weight management. In Canada the service operates through hims.ca and follows local terms and consumer protections while offering digital visits, prescriptions, and product fulfilment.

How to cancel Hims

Choose the method that matches how you signed up or where your account is managed. Follow the steps below to cancel your account or a subscription.

• From the Hims Canada site: Sign in at hims.ca, go to Account or Subscription settings and cancel there; or email [email protected] or [email protected] asking to cancel. No cancellation fees apply.
• If you signed up on the U.S. site (forhims.com): cancel via your account dashboard ("Subscriptions" → "Manage Subscription" → "Cancel"), via the Hims app, live chat, email ([email protected]), or by phone (+1 917‑672‑8608). Note U.S. subscriptions typically require cancellation at least 48 hours before the next billing cycle. See the official guide at Hims cancellation help.
• If your subscription was purchased through Apple App Store (iOS): cancel in your Apple ID / Subscriptions settings. If purchased through Google Play (Android): cancel in Play Store subscription management. For store purchases, refunds and cancellations are governed by the store's policies.
• By postal letter (Canada): you may send a written cancellation to Hims & Hers Canada, Inc. - use registered mail (recommended) and request return receipt to keep proof of delivery.

What happens when you cancel

When you cancel a subscription Hims will stop future auto-renewals so no new recurring charges should occur after the current billing period ends. Access to subscription benefits (such as scheduled refills or member pricing) typically continues until the paid period expires. Your account data and prescription records remain subject to Hims’ privacy and retention policies; you may request copies or deletion per applicable law and Hims’ policies. Keep your cancellation confirmation (email or receipt) as proof in case of later billing disputes.

Will I get a refund?

On hims.ca the stated policy is that purchases are final and non‑refundable except where required by applicable law. For consumers in Québec, provincial law requires prorated refunds for the unused portion of services after cancellation. In other Canadian provinces refunds are generally not provided unless a legal requirement applies. For subscriptions or orders handled through the U.S. site, refunds are typically not issued once an order is processed or shipped, though exceptions (for faulty or incorrect items) may be made at the company's discretion. Always check the terms at hims.ca terms and keep cancellation records if you believe you are due a prorated refund under local law.

Hims plans and pricing

Your consumer rights in Canada

Québec consumers have explicit protections under provincial law that require prorated refunds for unused portions of prepaid services; this applies to hims.ca transactions when Québec rules are relevant. Elsewhere in Canada the posted terms say purchases are final and non‑refundable unless required by law. Provincial consumer-protection rules cannot be waived by a vendor's terms when the law provides stronger rights. Preserve cancellation confirmations, receipts, and any communications from Hims as evidence if you need to assert rights with Hims or a consumer-protection agency.

Customer experiences

User reviews are mixed. Many customers praise the convenience of online assessment and reports of effective products, citing fast prescriptions, easy account setup, and helpful staff. At the same time, recurring negative themes on review sites include unexpected auto-renewals, difficulty cancelling, being charged after cancellation, and slow or disputed refunds. These mixed reports suggest it is especially important to get written cancellation confirmation and monitor bank statements after cancelling.

Documentation checklist

• Account email address and username (for the Hims account)
• Subscription name, plan details, and next billing date
• Cancellation confirmation (email or support ticket) or written notice with date
• Receipts, order numbers, and proof of payment for disputed charges
• If sent by mail, registered mail tracking number and return-receipt copy

Common mistakes

Common problems include assuming cancellation is immediate without checking the end of the paid period, failing to request or save a cancellation confirmation, and cancelling in the wrong place (e.g., attempting to cancel a store-managed subscription through Hims instead of via Apple or Google). Example: a user cancels the Hims account but forgets to cancel the App Store subscription, so the App Store continues billing. Another example: not observing the 48‑hour advance requirement on U.S. subscriptions and being billed for the next cycle. To avoid issues, follow the correct cancellation channel and retain proof.

Comparative recap

After cancelling

After you cancel, monitor your bank/credit card statements for any unexpected charges and keep the cancellation confirmation. If you believe you are owed a prorated refund under Québec law, contact Hims support and reference provincial consumer protections. Helpful links: Hims Canada terms (hims.ca/terms), Hims cancellation help (cancellation guide), and instructions for cancelling subscriptions via Apple or Google through their account support pages. If billing continues after cancellation and support does not resolve it, keep documentation and consider contacting your payment provider or a local consumer-protection agency.

Address

Hims & Hers Canada, Inc. 50 rue de Bresoles Montréal, QC, H4C 1V5 Canada