Cancellation Monat: Easy Method

What is Monat

Monat is a direct-selling company that offers haircare, skincare and wellness products through a VIP (customer subscription) program and independent market partners. In Canada, customers can purchase products at retail or join the free VIP membership for discounted pricing and subscription benefits.

How to cancel Monat

• Contact Monat Customer Care directly to request cancellation - cancellation cannot be completed through the public website. Call the listed Customer Care number, or send an email or written notice clearly stating your intent to cancel and requesting written confirmation. For phone help you can use the customer number frequently cited for support: (888) 867‑9987. For reference, see Monat’s cancellation and privacy pages: Monat privacy/cancellation and the customer guidance summary: cancellation guide.
• If your subscription is billed through Apple (App Store / iOS), cancel in your Apple device settings or via your App Store account - Apple manages those subscriptions and Monat cannot cancel them. See Apple support.
• If your subscription is billed through Google Play (Android), cancel in the Google Play subscriptions page - Google manages those subscriptions. See Google Play support.
• For written cancellations in Canada, send a signed cancellation letter by registered mail (proof of delivery recommended) to the Canadian address: 135 Sparks Avenue, Toronto, ON M2H 2S5, Canada. Ask Customer Care for a cancellation confirmation number and retain all receipts and delivery proof.

What happens when you cancel

After you cancel, future recurring charges should stop and any ongoing subscription shipments will be halted. Access to VIP perks (discounts, subscription perks) will end on or after the cancellation effective date. Your account data will remain subject to Monat’s privacy policy; you can request account closure or data deletion via Customer Care if you wish. Keep your written confirmation and any cancellation reference number - it is the primary proof if billing disputes arise.

Will I get a refund?

Monat’s published policy offers a 30‑day money‑back satisfaction guarantee for a full refund of the purchase price (excluding shipping & handling) for unused items returned within 30 days. Between 31 and 90 days after receipt, unopened/unused products may qualify for a 90% refund of the purchase price (excluding shipping/handling). Returns after 90 days are not accepted. Returns require a Return Authorization (RMA), prepayment of return shipping to the Toronto return address and refunds are issued to the original payment method (shipping & handling excluded). See Monat’s refund and returns policy for details: Monat refunds & returns and Monat policies. Note: if you are billed by Apple or Google for a subscription, refunds and cancellations for those charges must be handled through Apple or Google according to their policies.

Monat plans and pricing

Your consumer rights in Canada

Under Canadian direct-sales law you have the right to cancel a direct-seller contract at any time until 10 days after receiving the written contract or a cancellation rights statement. If a seller failed to comply with licensing or disclosure rules, you may have the right to cancel within one year. These statutory rights are separate from Monat’s own return policy; Monat’s published 30‑day full refund and 90‑day partial refund windows exceed the basic cancellation minimums in many cases. For official guidance about direct-seller consumer rights in Canada, see the Government of Canada resource: Direct sellers - Government of Canada.

Customer experiences

Customer reviews are mixed. Many customers praise Monat for noticeable improvement in hair health, thickness and hydration and cite helpful customer service when packages arrive damaged or are stolen. However, some users report adverse reactions (hair loss, dryness, scalp irritation) after prolonged use and others have described difficulty with returns, website usability issues and unexpected customs or duties on Canadian orders. Independent review platforms reflect a range of experiences, so keep documentation and report issues to Customer Care promptly; see public reviews for details: Monat reviews (Trustpilot).

Documentation checklist

• Account email and full name associated with Monat account
• Order number(s) and date(s) of purchase
• Receipt or proof of payment (credit card statement screenshot if needed)
• Copy of written cancellation request (email or signed letter)
• Return Authorization Number (RMA) from Monat, if returning items
• Photos of items if damaged or incorrect
• Proof of registered mail delivery or tracking number for cancellations/returns
• Preferred refund method and original payment details (for refunds to be processed)

Common mistakes

Common errors include attempting to cancel a subscription through the public Monat website (the company requires direct Customer Care contact), neglecting to cancel platform‑billed subscriptions (App Store or Google Play) through Apple/Google, failing to obtain and keep a cancellation confirmation or RMA, returning opened or used products which may be refused, and not using tracked/registered mail when sending written cancellations - losing proof of delivery makes disputes harder to resolve. Also note customs and duties: not accounting for import fees can create surprises on Canadian orders.

Comparative recap

After cancelling

After you submit a cancellation request, wait for written confirmation (email or letter) that includes a cancellation date or reference number. Monitor your bank or card statements for any further charges and contact your payment provider or card issuer if an unauthorized charge appears. If you return products, keep tracking and RMA details until your refund posts. Useful links: Monat refund & returns policy (Monat refunds & returns), Monat policies (Monat policies), Apple support for subscriptions (Apple subscriptions) and Google Play support (Google Play subscriptions). Retain all correspondence and delivery proof for at least the statute of limitations period for disputes.

Address

Use the following Canadian address for written cancellation or returns (send by registered/trackable mail):

135 Sparks Avenue, Toronto, ON M2H 2S5, Canada