Cancel Monat: Step-by-Step Guide

What is Monat

Overview

Monat is a company that sells haircare and wellness products, often through market partners and direct-sales channels.

The brand markets a satisfaction guarantee and partner agreements that set out purchase and cancellation terms.

How the product and sales model work

Products are sold to customers and through Market Partner enrollments (starter kits and product orders).

Public materials include return and refund policies; some partner-specific cancellation terms are also published.

How to cancel Monat

General guidance

• There are no clear public instructions that distinguish cancellation via App Store, Google Play, or web for Monat in available policies.
• Check your original order confirmation or Market Partner agreement for any contact or portal details before proceeding.

Step-by-step cancellation steps

• Locate your order number, account email, and purchase date from your confirmation or account page.
• Contact Monat customer support via the contact method shown on your order confirmation or on Monat’s website.
• State you want to cancel the order or Market Partner agreement and request return instructions if applicable.
• If you are a Market Partner, check any market-partner cancellation clause (some jurisdictions have specific short cancellation windows).
• If you used an app subscription (App Store/Google Play), check the in-app subscription settings in your Apple or Google account and cancel there as a precaution.

What happens when you cancel

Access and delivery

Cancelling an order typically stops future shipments and any ongoing subscription-like shipments if applicable.

If the order has already been shipped, you will usually need to follow the returns process to get a refund.

Account, renewals and data

Cancellation does not always delete your account or data; you may need to request account closure separately.

Recurring payments should be checked and cancelled in your payment provider or app store subscription settings where relevant.

Will I get a refund?

Standard refund policy

Monat offers a 30-day money-back satisfaction guarantee for customers for unused products.

Within 30 days, returns of unused items are eligible for a full refund of the purchase price, excluding shipping and handling.

Partial refunds and time limits

Between 31 and 90 days, Monat will refund 90% of the purchase price for items that remain unopened and unused (shipping excluded).

Returns beyond 90 days are generally not accepted under Monat’s published policy.

Monat plans and pricing

Pricing summary

Publicly available information does not list EUR- or NGN-denominated subscription or app-based pricing for Monat in Nigeria.

If you access the App Store or Google Play in Nigeria, check in-app subscription sections for any local pricing details.

Table of plans

Your consumer rights in Nigeria

Relevant law and protections

Consumers in Nigeria are protected by the Federal Competition and Consumer Protection Act (FCCPA) and can seek redress for unsafe or defective goods.

The Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer rights and handles complaints.

Practical implications

• You have the right to goods that are safe and as described.
• If goods are defective or misrepresented you can request repair, replacement, or refund under applicable rules.
• Time limits and precise remedies depend on the FCCPA and the vendor’s published policy.

Customer experiences

Positive feedback

Many reviewers praise Monat for improving hair thickness, hydration, and softness.

Some customers report helpful and responsive customer service experiences.

Negative feedback

There are user reports of adverse reactions such as scalp irritation, rashes, and hair shedding in some cases.

Other complaints include ordering friction, site usability problems, and concerns about review suppression reported on public forums.

Documentation checklist

What to prepare before contacting support

• Order number and purchase date.
• Account email and payment method used.
• Photographs of the product and packaging if you allege damage or adverse effects.
• Copies of any correspondence with support and screenshots of order pages.

Additional documents for partner cancellations

• Market Partner agreement or starter-kit invoice.
• Proof of shipment receipt or tracking if returned.
• Any policy references quoted from Monat’s website.

Common mistakes

Missing or incomplete information

A common error is contacting support without the order number or account email; this slows resolution.

Always check and include purchase details and clear photos where needed.

Assuming app-store cancellation is automatic

Some users assume cancelling an app subscription in their phone removes merchant obligations; you should also confirm any merchant-side orders or shipments with Monat.

Not checking both your payment provider and Monat account can leave recurring charges active.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

Keep written confirmation of the cancellation and any return-authorisation numbers until your refund posts.

Monitor your bank or card statement for the refund amount and timing.

Helpful links and contacts

• Monat refund & returns policy
• Monat policies and procedures
• Federal Competition and Consumer Protection Commission (FCCPC)
• Check Apple App Store or Google Play subscription settings in your device if you used in-app purchases.

Address

Local contact on record

One Nigeria-based address found in public records is:

1 Oluwakayode Jacobs Crescent, Lekki Phase 1

Important note about the address

This Nigeria address appears to relate to a different business (not necessarily Monat Global) and may be unrelated to Monat’s global operations.

For official cancellations or refunds, use contact details in your order confirmation or the official Monat policy pages linked above.