cancellation Acuity Scheduling: Easy Method

What is Acuity Scheduling

Overview

Acuity Scheduling is an online appointment scheduling and booking platform used by businesses to manage client bookings, availability, reminders, and payments.

It integrates with websites (including Squarespace), calendars, and payment processors to automate appointment workflows.

Key uses

Common uses include public booking pages, automated email/SMS reminders, and paid appointments via third-party payment processors like Stripe.

Acuity is typically managed from a web dashboard on a computer; in-app management via App Store or Google Play is not supported for subscription cancellation.

How to cancel Acuity Scheduling

Primary cancellation method

• Log into your Acuity account on a computer - cancellations must be done via the web dashboard or billing panel.
• Follow the billing or subscription settings to cancel or turn off auto-renewal.
• If your subscription is linked to Squarespace, cancel via the linked billing controls on the desktop web interface.

Important notes and alternative

• Cancellations cannot be completed through the App Store or Google Play. Manage subscriptions only on a desktop web browser.
• You can either cancel immediately (service ends at once) or turn off auto-renewal so the subscription runs until the end of the current billing cycle.
• Official cancellation instructions: Acuity help - cancelling or managing subscriptions.

What happens when you cancel

Access and bookings

If you cancel immediately via the web dashboard, clients will no longer be able to book through your scheduling page after cancellation takes effect.

If you instead turn off auto-renewal, the account remains active until the end of the paid billing period.

Data and account considerations

• Your account and scheduling data may still exist in Acuity after cancellation; export client lists, appointments, invoices, and reports before cancelling if you need them.
• Export data from the web dashboard and confirm outstanding appointments or payments are resolved prior to cancellation.

Will I get a refund?

General refund policy

Acuity’s publicly documented refund rules are limited. The platform itself does not provide an in-app universal refund process for all purchases.

For subscription refunds, follow Acuity’s help documentation and any rules that apply when the account is linked to Squarespace.

Key exceptions and payment refunds

• Squarespace-linked subscriptions: if you cancel within the first 14 days of a Squarespace-linked subscription, a full refund is automatically issued.
• Paid appointments: refunds for client payments must be issued through your payment processor (for example, Stripe); Acuity does not process payment refunds inside the scheduler.
• There is no broader Acuity-stated “14-day cooling-off” rule for all users; the automatic 14-day refund applies specifically to Squarespace-linked subscriptions.
• Official refund guidance: Acuity help - handling refunds and price adjustments.

Acuity Scheduling plans and pricing

Pricing summary (iOS in-app UAE listing)

The following AED prices reflect iOS in-app purchases available in the UAE App Store.

Official website pricing is listed in USD; the iOS AED values below are the explicit in-app amounts publicly listed.

Plans table

Your consumer rights in United Arab Emirates

General UAE consumer protections

The UAE has consumer protection laws which include cooling-off and refund provisions for certain transactions, but specifics vary by purchase type and channel.

Businesses and platforms must also follow local consumer protection regulations where applicable.

How Acuity’s policies interact with UAE rights

• Acuity’s publicly documented policy grants an automatic 14-day refund only for Squarespace-linked subscriptions; this may not align perfectly with every UAE statutory right.
• For payment refunds, Acuity directs users to their payment processor; this can limit an in-platform refund route that consumers might expect under UAE rules.
• Because cancellations and refunds are handled via web dashboards or payment processors, mobile app stores are not a supported channel for Acuity subscription cancellation or refunds.

Customer experiences

Common positive feedback

Many users praise Acuity for reliability, useful automation (reminders, integrations), and good value for small businesses.

Integrations with website platforms like Squarespace and accessible customer support are also commonly noted strengths.

Common negative feedback

• Some customers find the interface unintuitive or visually dated and say configuring availability can be confusing.
• Complaints include limited customization, occasional bugs (for example, duplicate charges reported with Express Pay), and difficulty reaching responsive support in certain cases.

Documentation checklist

Before you cancel

• Account email and password (web dashboard access).
• Billing information and recent invoice or subscription details.
• Payment processor account details (e.g., Stripe) for refunding client payments.

Data and follow-up items

• Export client lists, appointment history, and reports you need to keep.
• Download or save invoices, receipts, and any signed policies or waivers.
• Notify active clients of changes and reschedule or transfer upcoming appointments if needed.

Common mistakes

Attempting cancellation via mobile app stores

Many users try to cancel through the App Store or Google Play. Acuity subscriptions must be managed on the web - mobile store cancellation is not supported for Acuity itself.

If you purchased via an App Store in-app purchase, check store policies for platform-specific subscriptions, but Acuity’s help directs subscription management to the web dashboard.

Expecting in-platform refunds for paid appointments

Another common mistake is assuming Acuity will refund client payments directly. Refunds for paid appointments are handled by your payment processor, not inside Acuity.

Always verify payment processor refund workflows before cancelling to avoid unresolved chargebacks or client disputes.

Comparative recap

Quick plan comparison

After cancelling

Immediate actions

• Export schedules, client lists, invoices and any data you need before access changes.
• Confirm with your payment processor that any client refunds or reversals have been completed.

Helpful official links

• How to cancel or manage subscriptions (Acuity help)
• Handling refunds and price adjustments (Acuity help)
• Acuity Scheduling - official website

Address

Registered address

Squarespace, Inc.

225 Varick Street, 12th Floor, New York, New York 10014, United States

Notes about contacting

For subscription or billing issues, use the Acuity web help center and support channels listed on their official site rather than attempting in-app cancellation via App Store/Google Play.

Keep a copy of any support correspondence and ticket numbers for records when resolving refunds or billing disputes.