Cancellation Acuity Scheduling: Easy Method

What is Acuity Scheduling

A booking platform now under Squarespace

Acuity Scheduling is a paid appointment booking platform used by solo professionals, clinics, coaches, salons, and service businesses that want clients to book online without back-and-forth messages. It is part of Squarespace, and the cancellation support article is published in Squarespace's help center, which confirms the current parent company relationship and support flow (help.acuityscheduling.com).

For users in the Philippines, the main thing to know is that this is a recurring SaaS subscription with monthly or annual billing. Annual plans are paid upfront, monthly plans renew every billing cycle, and auto-renew is turned on by default unless you switch it off in the Billing panel (help.acuityscheduling.com).

What people are actually paying for

The paid value is not just a booking page. Acuity sells practical tools such as client self-scheduling, unlimited services and appointments, bookable calendars, payment collection, deposits, text reminders on higher plans, memberships, bundled packages, and branding control on Premium (secure.acuityscheduling.com).

If you run a small practice or side business, that feature stack can save time. The truth is, many users stay for the automation, not the mobile app. That also affects cancellation, because the cleanest route is usually the web account, not the mobile storefront route.

How it works in the Philippines

Acuity does not publish dedicated Philippine pricing in pesos on its signup page. Prices are set in dollars, so local users usually see foreign currency billing, with local bank conversion on top. Using the verified rate provided here, Starter monthly is $20.00 (₱1,130), Standard monthly is $34.00 (₱1,921), and Premium monthly is $49.00 (₱2,768) before any tax or card fees (secure.acuityscheduling.com).

Support is also affected by time zones. Email is available 24/7 at [email protected], but live chat runs Monday to Friday from 4:00 AM to 8:00 PM Eastern Time, which can be inconvenient in the Philippines depending on daylight saving shifts in the US (help.acuityscheduling.com). If you want a simpler alternative after canceling, tools like Setmore, Picktime, and HubSpot Meetings also compete in the same scheduling space.

How to cancel Acuity Scheduling without getting billed again

Checks to do before you click cancel

A lot of frustration comes from canceling too late, assuming a refund will follow automatically, or forgetting to save business data. Before you do anything, open your account and note your next billing date, your current plan name, and the payment route you used. That matters because direct subscriptions, App Store subscriptions, and Google Play subscriptions are canceled in different places (help.acuityscheduling.com).

Take screenshots of your current plan, the Billing page, and any invoice or renewal email. Export client data if you still need records. After cancellation, clients can no longer book appointments, existing scheduled reminder and follow-up emails will not be sent, and if you later delete the account, your scheduler data cannot be recovered (help.acuityscheduling.com).

• Screenshot the Billing panel and plan name.
• Check whether billing is monthly or annual.
• Export client data and appointment history.
• Save invoices, transaction IDs, and renewal emails.
• Set a calendar reminder one day before renewal.

Direct web cancellation from your account

If you subscribed directly through Acuity, the fastest route is inside the account dashboard. The exact path from the official help article is: log in to your Acuity account, go to the Billing panel, under Subscriptions select Scheduling, click Cancel Subscription, then confirm the cancellation prompt (help.acuityscheduling.com).

This is the method most Philippine users should try before anything else because local complaints point to app store cancellation being more cumbersome. After you confirm, keep the final confirmation screen and the email confirmation. If your annual plan is still within 14 days of purchase, the refund should be automatic according to Acuity's policy. If you are on monthly billing, access continues until the end of the current billing cycle and there is no refund for the unused portion (help.acuityscheduling.com).

If you do not want to fully cancel yet, you can also stop future renewal. In Billing, choose Scheduling under Subscriptions and switch off Renew automatically. For annual accounts, Acuity says it sends an email reminder 15 days before renewal, giving you a chance to turn auto-renew off before the next charge (help.acuityscheduling.com).

How to cancel if you paid through App Store or Google Play

If your subscription was started through iPhone or iPad billing, cancel it in the App Store, not in the Acuity web dashboard. The official iOS path is: open App Store, tap your profile icon at the top right, tap Subscriptions, choose Acuity Scheduling, then tap Cancel Subscription and confirm (help.acuityscheduling.com).

If you paid through Android billing, use Google Play. The official path is: open Google Play Store, tap the menu icon, choose Subscriptions, select Acuity Scheduling, tap Cancel Subscription, then follow the prompts to confirm (help.acuityscheduling.com). Just a reminder: canceling inside the wrong channel is one of the most common causes of surprise renewals.

The app itself is available in the Philippine App Store, which supports the possibility of iOS-based subscription management for some users (App Store listing). If you are unsure where you subscribed, check your email receipt source first. Apple receipts come from Apple, Google receipts come from Google Play, and direct Acuity charges usually appear through the account billing history.

Email, chat, and registered mail if the dashboard is not working

Acuity does not list a support phone number. Verified support channels are email at [email protected] and live chat through the help page. Chat is available Monday to Friday from 4:00 AM to 8:00 PM Eastern Time, while email is available 24/7 (help.acuityscheduling.com). For Philippine users, email is often easier because of the time gap.

If you hit a billing error or the cancel button fails, contact support immediately and attach screenshots, your account email, plan type, invoice date, and the last four digits of the payment card if relevant. Use a clear subject line such as "Cancellation request before renewal - billing issue." This creates a timestamped record before the next charge.

You can also send a written notice by registered mail to the parent company address if you want strong proof. Some people now use a digital registered letter service such as Postclic for time-stamped proof of sending and receipt, especially when they want a documented trail without visiting a branch. Mail is slower, so use it as a backup rather than your only method when a billing date is close.

After you cancel: access, renewals, and your data

Your access usually stays until the paid period ends

For monthly subscriptions, cancellation does not usually cut access immediately. Acuity states that cancellation takes effect at the end of the current billing cycle for monthly plans, which means you keep access until your paid-through date, but you will not receive a refund for the unused days (help.acuityscheduling.com).

For annual subscriptions, the same basic timing applies unless you cancel within the first 14 days after purchase. In that special window, Acuity says a full refund is automatically issued. If you are beyond day 14, the practical expectation is continued service until the annual term ends, with no pro-rated refund (help.acuityscheduling.com).

What happens if you do nothing

Acuity subscriptions renew automatically by default. Annual users get an email reminder 15 days before renewal, but monthly users should not rely on reminders and should set their own alert. If you do nothing, the next cycle is billed automatically to your stored payment method (help.acuityscheduling.com).

There is no early termination fee listed in the verified Terms details. That is good news, but auto-renew is still the part that catches people off guard. Missing the billing date by even one day can mean another month or another year, depending on your plan.

What happens to bookings and data

Once canceled, clients cannot book new appointments through your scheduler. You can still view past appointments and export client data, but you cannot make changes in Acuity or book appointments for clients after cancellation (help.acuityscheduling.com).

Existing appointments are not automatically canceled, which is a subtle but important detail. However, scheduled reminder emails and follow-up emails for those appointments will not be sent after cancellation. If you plan to leave the platform, export what you need before deleting the account, because deleted scheduler data is not recoverable (help.acuityscheduling.com).

Refund rules, charge disputes, and what usually works

The refund policy is strict for monthly plans

This is where many users get upset, especially after canceling and still expecting money back. Acuity's published policy is simple: annual subscriptions get a full refund if canceled within 14 days of purchase, while monthly subscriptions end at the close of the current billing cycle and do not get refunds for unused time (help.acuityscheduling.com).

That means if you cancel a monthly plan halfway through the month, you normally keep access until the end of that month but receive ₱0 back for the remaining days. Most users should assume no pro-rated refund unless there was a billing error. Refunds, when approved, are processed through the payment processor such as Stripe, Square, or PayPal and may not appear inside Acuity reports (help.acuityscheduling.com).

Your rights in the Philippines if the charge is disputed

In the Philippines, subscription complaints fall under the Consumer Act of the Philippines or RA 7394, with DTI handling many consumer disputes. There is no universal statutory online cooling-off rule for all digital subscriptions, but the local guidance in this brief says subscriptions should have an easy cancellation mechanism without excessive penalties, which matters if you were charged after a valid cancellation attempt.

If the charge was unauthorized or continued after cancellation, you can dispute it with your bank, credit card issuer, GCash, or Maya. Under BSP complaint practice, cardholders often have up to 60 days from the statement date to raise a charge dispute. Save your cancellation screenshots, confirmation email, invoice, and any support messages because that evidence is what usually decides the case.

How to ask for a refund step by step

If you are inside the 14-day annual refund window, cancel inside your account first, then check for the automatic refund notice. If you do not see it, email [email protected] with your account email, purchase date, plan, amount charged, and a screenshot showing the cancellation date within the first 14 days (help.acuityscheduling.com).

If the issue is a billing error, contact Acuity support and be specific. State the charge date, exact amount, and why it was incorrect. If payment went through PayPal or a card processor, monitor that channel because Acuity says approved refunds move through the processor, not its own reporting panel (help.acuityscheduling.com).

• Cancel through the correct billing channel.
• Save the confirmation screen and email.
• Email support with the invoice and account email.
• Watch PayPal, Stripe-linked card, or bank statement.
• If the charge remains disputed, file a bank or e-wallet dispute within 60 days from the statement date.

Terms that matter before your next renewal date

Auto-renew, commitment length, and trial rules

Acuity says subscriptions renew automatically by default. To disable auto-renew, go to Billing, select Scheduling under Subscriptions, and switch off Renew automatically. For annual plans, Acuity says it sends a reminder email 15 days before renewal, which is useful but should not replace your own reminder (help.acuityscheduling.com).

The company also says there is no minimum commitment period. Monthly subscriptions are billed monthly, annual subscriptions are billed upfront for the year, and you can cancel at any time. Acuity also offers a free trial that expires automatically, and you are not charged unless you upgrade to a paid subscription. It also says you cannot cancel the trial before it expires, which is unusual but less risky because no payment starts unless you actively upgrade (help.acuityscheduling.com).

Law, disputes, and what the terms mean for Philippine users

The published terms say the service is governed by US law because Acuity is a US-based company. In practice, Philippine consumers can still rely on local consumer protection channels for billing complaints, especially under RA 7394 and through DTI if the issue involves an online subscription and unfair billing outcome.

For daily use, the more important clause is the data rule after cancellation. You can still view past appointments and export client data, but clients cannot make new bookings and reminder emails for existing appointments will not be sent. If you delete the account itself, the data and scheduler content will not be recoverable, so export first and delete later only if you are sure (help.acuityscheduling.com).

Acuity Scheduling plans and prices in the Philippines

Current recurring plans

Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP. Taxes and card conversion charges may apply, so check the official signup page for the exact current amount.

Which plan costs the most and where the savings are

The least expensive verified paid plan here is Starter annual at $16.00 (₱904) per month equivalent, while the most expensive verified recurring plan in this dataset is Premium monthly at $49.00 (₱2,768). If you only need one bookable calendar, Starter is the cheapest route. If you need text reminders and multiple calendars, Standard is the practical jump (secure.acuityscheduling.com).

The annual discount is meaningful. Starter drops from $20.00 (₱1,130) monthly to $16.00 (₱904) on annual billing, which is about 20% lower per month. Standard falls from $34.00 (₱1,921) to $27.00 (₱1,526), roughly 20.6% lower. The trade-off is simple: lower monthly cost, but a bigger upfront annual charge and more risk if you forget the 14-day refund window.

Your rights in the Philippines when canceling a digital subscription

Rules that apply to an online service like this

For Philippine users, the key law is the Consumer Act of the Philippines or RA 7394, with DTI as the main consumer authority for complaints about unfair practices and problematic subscription billing. The local guidance provided for this brief says subscription services should allow easy cancellation without excessive penalties. That lines up fairly well with Acuity's stated no-minimum-commitment model and the absence of a listed cancellation fee.

The same local guidance also notes a 7 working day cooling-off rule for some door-to-door and distance sales, but there is no universal statutory cooling-off period for every online digital subscription. For Acuity specifically, the more useful protection is the platform's own 14-day full refund policy for annual plans, which is actually clearer than the general Philippine rule for many online services (help.acuityscheduling.com).

What to do if Acuity keeps charging you

If you canceled on time and were still charged, gather four things right away: your cancellation proof, invoice or statement entry, support ticket or email thread, and screenshot of the Billing page. Send a written complaint to Acuity support first. If the issue is not fixed, file a complaint with DTI and separately dispute the transaction with your bank, card issuer, GCash, or Maya.

For card disputes in the Philippines, users often have up to 60 days from the statement date under BSP complaint practice, so do not wait. DTI handles consumer complaints under RA 7394, while BSP-related channels matter if the financial institution mishandles the chargeback or dispute process. In plain terms, DTI is for the merchant problem, and your bank or e-wallet is for the payment reversal process.

Useful authorities and contact direction

The authority named in the verified research is the Consumer Protection Group of the Department of Trade and Industry, Philippines. If your issue is a continued charge after cancellation or a denied billing correction, that is the government body to look at first for a consumer complaint path.

Acuity's terms point to US law for disputes, but that does not stop you from using Philippine consumer channels for a complaint about billing behavior affecting you in the Philippines. When you escalate, write a short timeline with dates, amounts in pesos, and screenshots. A clean file gets faster attention than a long emotional message.

What customers say about the cancellation experience

Overall verdict: workable, but support can be the weak spot

Based on the review data provided here, the cancellation flow itself looks straightforward on paper, but support quality is the bigger concern. The review sample is small, with 0 positive and 1 negative unique review, so this is not enough for a broad score. Still, the available feedback matches two local friction points: support can be hard to reach across time zones, and many users prefer canceling on the web instead of through mobile stores.

My practical take is this: cancellation is generally easy if you know the original billing channel and save proof, but difficult if you need human help for billing corrections. That is a common pattern with SaaS tools that depend heavily on self-service dashboards.

Recurring themes from available feedback

• "I reached out for support about my problem with billing. They stopped replying to my email. Totally a waste of time" (TrustPilot)

Only negative review data was provided here, so it would be dishonest to pretend the sample is balanced. On the positive side, the official help article does give exact cancellation steps for web, App Store, and Google Play, which is better than services that hide the path entirely (help.acuityscheduling.com).

Your cancellation paperwork checklist

What to save before canceling

Before you cancel, save proof of what you bought and when the next charge is due. For Acuity, the most useful records are a screenshot of the Billing panel, the current plan page, the next renewal date, and your latest invoice or payment receipt. This matters more for annual plans because the 14-day refund window depends on the original purchase date (help.acuityscheduling.com).

• Billing page screenshot
• Plan name screenshot
• Renewal date note
• Invoice or receipt PDF
• Exported client data file

What to keep for refunds or chargebacks

If you need a refund or dispute, keep transaction IDs, exact charge amounts, statement dates, and the account email tied to the subscription. For PayPal, keep the PayPal transaction reference. For card payments, keep the bank statement entry and the last four digits of the card used.

After cancellation, save the confirmation email and a screenshot of the final confirmation page. Then check your bank, GCash, Maya, or card statement on the next expected billing date. If a charge appears after a valid cancellation, your evidence file is already ready.

Mistakes that cause extra charges or failed cancellations

Using the wrong cancellation channel

This is the biggest one. If you subscribed through App Store or Google Play, canceling only in the web dashboard may not stop store billing. A common real-world scenario is an iPhone user removing the app but forgetting the App Store subscription is still active. Deleting the app does not cancel the subscription.

Solution: trace the original receipt source before canceling. Apple receipt means App Store, Google receipt means Google Play, and direct invoice means the Acuity account dashboard.

Expecting a monthly refund after mid-cycle cancellation

Many users assume software billing works like a pro-rated utility bill. Acuity's published policy says otherwise for monthly plans: cancellation takes effect at the end of the current billing cycle, and no refund is given for the unused portion (help.acuityscheduling.com).

Solution: if you are on monthly billing, cancel before the next charge and treat the remaining days as paid access, not refundable credit. If you are annual and within 14 days of purchase, move quickly because that is the refund window that matters.

Not exporting client data before access changes

Another avoidable mistake is canceling first and only later remembering you need appointment history or client details. After cancellation, you can still view past appointments and export client data, but you cannot keep operating normally in the system, and reminders for existing bookings will no longer be sent (help.acuityscheduling.com).

Solution: export records before you hit cancel, especially if you are migrating to another scheduler. If you plan to delete the account too, double-check the export because deleted data is not recoverable.

Relying on support at the last minute

Philippine users already report support access issues due to time zone differences, and the single review in this dataset complains about email replies stopping mid-case. If your renewal is tomorrow and you only send an email tonight, that is risky.

Solution: use the self-service cancel path first, then contact support if something is broken. If a billing date is close, send the email with screenshots on the same day you attempt cancellation so you have a dated record.

Forgetting to save proof

Some users cancel successfully but keep no screenshot and later struggle to prove the date. This becomes a problem if a continued charge appears and the merchant asks for evidence.

Solution: save three things every time: confirmation screen, confirmation email, and a screenshot of the Billing page showing the updated status. That small habit can save hours if you need a bank dispute later.

A quick comparison of your cancellation options

Method comparison table

What this comparison means in practice

The web account route is the cleanest when you subscribed directly, because it is immediate and matches the official Acuity help instructions. App Store and Google Play work well if that is where billing started, but they add an extra layer because the subscription is managed by Apple or Google, not just by Acuity.

Registered mail is slower but useful when you want a formal record, especially for a disputed renewal. There is no single best route for everyone. The right method depends on where the billing originated and how close you are to the next charge date.

What to do right after the cancellation goes through

Your immediate next steps

Right after canceling, check for a confirmation email and take a screenshot of the final status page. Then add a calendar reminder on your next expected billing date so you remember to verify that no new charge appears. This takes two minutes and prevents the classic "I thought it was canceled" problem.

If you use Acuity for active appointments, notify clients if reminders will stop. The appointments themselves are not automatically canceled, but scheduled reminder and follow-up emails will no longer go out after cancellation (help.acuityscheduling.com).

Monitor statements and dispute fast if needed

Watch your bank, credit card, GCash, Maya, PayPal, or other payment channel through the next statement cycle. If an unauthorized or continued charge appears, contact the payment provider immediately and attach your cancellation proof. In the Philippines, users often have up to 60 days from the statement date to dispute a charge through the bank or card issuer.

If the provider does not resolve the issue, file a complaint with DTI under RA 7394. If the problem shifts to the handling of the payment dispute itself, BSP channels may also matter. The key is speed, screenshots, and a simple timeline with dates and amounts.

Alternatives if you still need online booking

If you are leaving Acuity but still need scheduling software, Setmore is a simple lower-cost option with a free tier. Picktime also has a free entry point and is friendly for small teams. HubSpot Meetings is stronger if you already use HubSpot CRM and want booking tied to sales workflows.

SimplyBook.me is worth a look if branding and custom booking pages matter to you, while Square Appointments makes sense if your payment flow already runs through Square. Compare not only price, but also whether migration tools and reminder features fit your daily work.

Useful links

• Acuity cancellation and billing help
• Acuity signup and plan page
• Acuity app on the Philippine App Store
• Department of Trade and Industry Philippines

Mailing address and when to use it

Physical address for formal written notices

If you want to send a formal cancellation or billing dispute letter, the available postal contact tied to the service is the parent company address below. Acuity does not publish a separate Acuity-only postal cancellation office in the verified material, so this parent company address is the practical written-notice option.

Use postal notice when you need extra proof for a disputed charge, not as your only method when renewal is close. Online cancellation is faster, while mail is mainly about documentation.

Formal written cancellation notices can be sent to:

• Squarespace, Inc., 225 Varick Street, 12th Floor, New York, NY 10014, United States

Include your full name, account email, plan, last charge date, requested cancellation date, and copies of screenshots or receipts. Send the web or store cancellation first, then use written notice as added evidence if the case becomes messy.

The bottom line for Philippine users

If you want the least hassle, cancel through the same billing channel where you subscribed, save proof immediately, and do not assume monthly refunds. Annual users have the strongest refund position only within the first 14 days after purchase. After that, the process is more about stopping the next renewal than getting money back (help.acuityscheduling.com).

Heads up: support may not be quick when Philippine time zones do not line up with US hours. That is why screenshots, emails, and statement checks matter so much. With those in hand, you are in a much better position if you need DTI or a bank dispute later.