Cancellation Acuity Scheduling: Easy Method

What is Acuity Scheduling

Acuity Scheduling is an online appointment and calendar management service that lets businesses and professionals accept bookings, collect payments, send reminders, and integrate with external calendars and payment processors. It is used for single practitioners up to multi-staff operations and is commonly accessed via a web dashboard; some purchase flows exist through mobile app stores.

How to cancel Acuity Scheduling

• Open a web browser on a computer (cancellation is not available in the iOS or Android apps).
• Sign in to your Acuity Scheduling account at the dashboard and go to Settings > Billing or Account > Subscription (depending on the layout).
• Choose the option to Cancel or Delete your subscription and follow the on-screen confirmation prompts. If you are on an annual plan and cancel within the first 14 days, the full-refund path is triggered automatically.
• If you cannot access the dashboard or need help, contact Acuity Support through their Help Center contact options or chat; note that refunds for appointment payments are handled by the external payment processor, not by Acuity directly.

What happens when you cancel

When you cancel an Acuity subscription, future booking functionality is disabled and automated reminders are stopped. Monthly subscriptions that you cancel remain active until the end of the current billing cycle; you will not be cut off immediately. Past appointment data and account records remain viewable in the dashboard so you can export client lists, invoices, and calendar data before or after cancellation. You can reactivate the account later from the dashboard if you change your mind.

Will I get a refund?

Refund entitlement depends on the type of subscription and timing. Annual subscriptions cancelled within the first 14 days are automatically issued a full refund. Monthly subscriptions are normally not refunded mid-cycle; cancelling a monthly plan prevents renewal but keeps the account active until the paid period ends. Separate payments for client appointments are processed by external payment providers (Stripe, Square, PayPal, etc.) and must be refunded through those processors according to their policies; Acuity itself does not process appointment refunds. If you believe you are due a refund beyond these terms, contact Acuity Support to discuss your case, but the automatic 14‑day rule for annual plans is the primary refund guarantee.

Acuity Scheduling plans and pricing

Your consumer rights in Canada

In Canada, Acuity's published practice of issuing a full refund for annual subscriptions cancelled within 14 days is a consumer-friendly policy and aligns with common short-term cancellation expectations. There is no blanket statutory prohibition on refunds for digital subscriptions, but refund entitlement can depend on vendor terms and the method of purchase. For payments collected for individual appointments, refunds are governed by the payment processor's policies (Stripe, Square, Apple, Google, etc.), so consumers should review the processor’s refund rules when requesting refunds for appointment fees.

Customer experiences

Users in Canada and elsewhere often praise Acuity for its ease of use, flexible scheduling features, robust calendar integrations, and responsive documentation. Reviewers on review sites highlight adaptability, third-party integrations, and clean interfaces. At the same time, complaints include a client-facing interface that some find unintuitive, occasional overbooking or session issues, problems with mobile session/logout behaviour, coupon/discount glitches, limited immediate support in some cases, and pricing concerns when compared to alternatives. Community posts and review sites reflect a mix of strong fit for many businesses and friction points for others.

Documentation checklist

• Account email and login details; date of signup and billing cycle dates.
• Invoice or receipt for the current subscription period and any annual purchase confirmation.
• Record of cancellation attempt (screenshots of the dashboard cancellation page and confirmation messages).
• Exported client lists, appointments, calendars and any invoices you want to keep.
• Payment-processor transaction IDs if you need to request refunds for appointment payments.

Common mistakes

Trying to cancel from the mobile app: cancellation is only available from the web dashboard on a computer, so attempting to cancel via the iOS or Android app will not work. Expecting immediate refunds for monthly plans: cancelling a monthly subscription typically only stops renewal; the service remains until the end of the paid period. Assuming Acuity issues appointment refunds: Acuity does not process appointment refunds itself - those must be managed through the external payment processor used to accept client payments. Forgetting to export data before deleting an account is another frequent oversight; account data remains viewable for export, but it’s best to back up what you need before final deletion.

Comparative recap

After cancelling

After you cancel, export any client lists, appointment history, invoices, and calendar exports you want to keep. If you need details about cancelling or refunds, see Acuity’s Help Center articles: Canceling and deleting your Acuity Scheduling subscription and Handling refunds and price adjustments. If you paid through Apple or Google in‑app purchases, manage the subscription and refund requests through the respective store account. For support or account assistance, use Acuity’s Help Center contact options linked from their support pages.

Address

Attention: General Counsel XiO, Inc., 285 Bel Marin Keys Blvd, Suite E, Novato, CA 94949, USA