Cancel Acuity Scheduling: Easy Method

What is Acuity Scheduling

Overview

Acuity Scheduling is an online appointment booking and scheduling system used by businesses to manage client bookings, reminders, payments and calendars.

Main uses

It integrates with calendars, payment processors and websites to automate bookings and reduce administrative work.

How to cancel Acuity Scheduling

Cancel via web dashboard (recommended)

• Sign in to your Acuity account on a computer using the web dashboard.
• Open the Billing or Account section and follow the prompts to cancel your subscription.
• Confirm the cancellation when prompted; cancellation via the web is required for all users.

Special case: Signed in via Squarespace

• If you signed in through Squarespace, cancelling will immediately disable booking access.
• As an alternative, you may turn off auto-renew in the web billing panel instead of immediate cancellation.
• Both actions are performed from the web billing panel - do not use mobile apps for this.

What happens when you cancel

Access and bookings

If you cancel an Acuity account created directly (not via Squarespace), your account will be downgraded to the legacy free plan immediately.

Account data is retained after cancellation, and existing bookings will continue unless you manually remove availability or delete appointments.

Renewal and support

Cancelling stops future subscription renewals. For Squarespace-linked subscriptions, cancellation disables booking access immediately.

Support access and billing records generally remain available through your account for reference after cancellation.

Will I get a refund?

Squarespace-linked subscriptions

• If you cancel within the first 14 days (Squarespace-linked subscription), a full refund is issued automatically.
• This 14-day automatic refund applies only to subscriptions managed via Squarespace.

Other subscriptions and exceptions

• Beyond the 14-day Squarespace window, Acuity does not process refunds directly.
• To refund a client or reverse a payment, you must issue the refund via your external payment processor using the direct link emailed to you by Acuity.
• There is no universal 14-day cooling-off for all users; check how you subscribed (Squarespace vs direct) before expecting a refund.

Acuity Scheduling plans and pricing

Plan overview

Plan names and features can vary over time. Below is a simple reference for typical tiers; pricing varies by billing cycle and region.

Current pricing summary

Your consumer rights in New Zealand

Statutory rights and cooling-off

New Zealand consumer law provides protections for purchases, but digital subscriptions are treated differently to physical goods.

The automatic 14-day full-refund option applies where Acuity subscriptions are sold via Squarespace; otherwise statutory rights depend on the nature of the service.

Seeking redress

• If you are mis-charged or receive faulty service, contact your bank or payment card provider to dispute the charge.
• You may raise complaints with the Commerce Commission or seek consumer advice if the service is unsatisfactory and local remedies apply.
• Keep records of invoices, emails and support interactions to support any claim.

Customer experiences

Positive feedback

• Users commonly praise a clean interface, reliable scheduling, timezone handling and flexible reminders.
• Customer support is frequently described as responsive and knowledgeable in many reviews.
• High ratings appear in New Zealand review sites for overall satisfaction and value.

Negative feedback

• Some users find parts of the interface clunky or unintuitive for admins and clients.
• Complaints include limited customisation without CSS, pricing/reporting frustrations and occasional payment-processing bugs.
• Reports also mention login/password reset glitches and coupon code malfunctions in some communities.

Documentation checklist

What to prepare

• Account email and login details (confirm whether you used Squarespace to sign in).
• Recent invoices, billing statements and subscription confirmation emails.
• Direct refund link emailed by Acuity (if you need to refund clients via your payment processor).
• List of appointments, client contacts and exported calendar data if you plan to migrate.

Where to find items

• Billing panel in your Acuity web dashboard for invoices and subscription settings.
• Support emails from Acuity for links and instructions related to refunds and refunds processing.

Common mistakes

Attempting to cancel from the mobile app

Many users try to cancel using iOS or Android apps, or via the App Store / Google Play. Cancellation must be completed from a computer using the Acuity web dashboard.

Assuming automatic refunds for all cancellations

Another common error is expecting a refund outside the 14-day Squarespace window. Refunds outside that window must be handled through your payment processor.

Also, cancelling a Squarespace-linked subscription immediately disables booking - some users prefer to turn off auto-renew instead to avoid interruptions.

Comparative recap

Key comparison points

The table below summarises practical differences to help you decide or compare expectations when cancelling or seeking refunds.

Quick reference table

After cancelling

Immediate steps

• Export client lists, calendar data and any reports you need for records or migration.
• Remove or block availability to prevent new bookings if bookings continue after downgrade.

Useful links

• How to cancel Acuity Scheduling (Acuity help)
• Handling refunds and price adjustments (Acuity help)

Address

Primary mailing address

Squarespace, Inc., 225 Varick Street, 12th Floor, New York, NY 10014, United States.

Notes about local addresses

Acuity does not provide a specific New Zealand postal address for cancellations. Corporate headquarters are in New York with an alternative presence in Dublin for some operations.