cancellation Fixd: Easy Method

What is FIXD

Overview

FIXD is a vehicle diagnostics and maintenance platform that pairs a sensor device with a mobile app to help drivers monitor engine codes, schedule maintenance, and access premium features.

Service types

FIXD provides both a physical sensor product and subscription-based digital services (FIXD Premium) that unlock advanced app features such as Issue Forecast and Mechanic Hotline.

How to cancel FIXD

Cancel via FIXD web portal (preferred)

• Log in to your FIXD account at the FIXD web portal.
• Go to your account or subscription settings and select the option to cancel Premium.
• Confirm cancellation; future charges will stop while access remains until the end of the current billing period.

Cancel on iOS (Apple App Store)

• Open Settings on your iPhone or iPad.
• Tap your Apple ID, choose Subscriptions, find FIXD and tap Cancel.
• Refunds for App Store purchases must be requested from Apple - FIXD cannot issue those refunds. See FIXD help: FIXD subscription cancellation (Apple).

Cancel on Android (Google Play)

• Open the Google Play Store app and tap your profile, then Subscriptions.
• Select FIXD and tap Cancel subscription.
• Google handles refund requests for Play purchases; contact Google Play support for refunds. See FIXD help: FIXD subscription cancellation (Google Play).

What happens when you cancel

Access after cancellation

If you cancel a Premium subscription via the FIXD web portal, future charges stop and you retain access until the end of the current billing period.

Immediate effects for refunds

If you request and receive a refund under FIXD’s 30-day refund window, the refund ends the trial or subscription and revokes Premium access immediately.

Data and account status

Your FIXD account and any saved vehicle data typically remain after cancellation unless you request account deletion.

Renewals

Cancelling prevents future automatic renewals. Annual renewals that already occurred are generally non-refundable outside the refund window.

Will I get a refund?

FIXD refund policy (web purchases)

FIXD offers a 30-day refund window for Premium subscriptions starting from the initial charge date. If a refund is granted, access is revoked immediately.

Renewals and exceptions

Renewal charges (for example, annual renewals after the first year) are non-refundable. Refunds do not apply to renewals outside the original 30-day window.

Apple and Google purchases

FIXD cannot initiate refunds for Apple App Store subscriptions; those refunds are subject to Apple’s policies.

Similarly, refunds for Google Play purchases must be requested through Google Play support; FIXD cannot process those directly.

Returns for physical sensors

Physical FIXD sensors are covered by a 30-day satisfaction guarantee from delivery for returns and refunds, subject to conditions such as returning the item in good condition and responsibility for shipping or customs fees. See official policy: FIXD Returns & Warranty.

FIXD plans and pricing

Available plans (UAE App Store pricing)

Notes on pricing

Prices below reflect the UAE App Store (region: UAE) as of January 2026. Local taxes or store fees may apply.

Your consumer rights in United Arab Emirates

Return and cooling-off expectations

In the UAE, consumer protection commonly provides a cooling-off or return period for goods; 14 days is a typical baseline for change-of-mind returns.

How FIXD’s policy compares

FIXD’s 30-day return policy for physical devices exceeds the common 14-day expectation and aligns with strong local consumer protections for goods.

Digital services and transparency

For digital subscriptions, UAE rules require clear disclosure of auto-renewal terms and explicit opt-in. Unauthorised charges or unclear opt-ins may be raised with local authorities.

Escalation options

If you cannot resolve a cancellation or refund with FIXD, you may escalate to UAE consumer authorities such as the national government portal: u.ae. Keep documentation of cancellation attempts.

Customer experiences

Positive feedback

Many users find the FIXD app easy to use and helpful compared with traditional code readers, noting it can aid in diagnosing engine problems and avoiding unnecessary repairs.

Positive service notes

Some customers report helpful customer support, prompt refunds in specific situations, and useful assistance in locating reputable mechanics.

Negative feedback

Common complaints include unexpected or unauthorized charges, apparent automatic enrollment into annual Premium plans, and difficulty cancelling subscriptions.

UAE-specific concerns

App Store reviews from UAE users echo issues such as charges without clear consent, connectivity problems, and frustrations reaching support.

Documentation checklist

Essential documents to collect

• Order confirmation or purchase receipt showing date and amount.
• Subscription ID or account email used to purchase FIXD Premium.
• Screenshots of subscription status, receipts, and cancellation attempts.
• Copies of communications with FIXD support (emails, chat transcripts).

Why this helps

• Documentation supports refund requests and any escalation to consumer authorities.
• Store refund teams (Apple/Google) and FIXD support will typically request proof of purchase or account ownership.

Common mistakes

Not cancelling in the correct place

A common error is cancelling in the phone app but not cancelling with the store that billed you (Apple or Google). Store subscriptions must be cancelled through the respective store.

Missing the refund window

Waiting beyond the 30-day refund window for web purchases or the satisfaction window for devices often makes a refund impossible. Save dates and receipts.

Using the wrong account

Users sometimes attempt cancellation with a different Apple ID or Google account than the one used to subscribe. Verify the correct account before requesting cancellation.

Not saving confirmations

Failing to keep a cancellation confirmation or screenshots can complicate disputes. Always save confirmation emails or screen captures of the cancellation screen.

Comparative recap

Quick comparison by method

Key takeaways

After cancelling

Follow-up steps

Save any cancellation confirmation and monitor your payment method to ensure future charges stop.

Where to get help

FIXD official help pages:

• Subscription Cancellation (FIXD Help)
• Returns & Warranty (FIXD)

Escalation in UAE

If you cannot resolve your issue with FIXD or the app store, you may raise a complaint with UAE consumer authorities via the official government portal: u.ae.

Address

Corporate address

FIXD Automotive, Inc., 75 5th Street NW Suite 2120, Atlanta, GA 30308 USA.

Notes on contacting by mail

If you plan to send a cancellation or refund request by postal mail, include copies of your purchase receipt, subscription details, and a clear statement of the action you request.