Cancellation Fixd: Easy Method

What is Fixd

Fixd is a car app with a paid premium layer

Fixd is a vehicle diagnostics and maintenance service built around an OBD2 sensor and a mobile app. The company is based in Atlanta, Georgia, with a published contact address at 75 5th Street NW, Suite 2120, Atlanta, GA 30308, USA, and its paid service is mainly sold as Fixd Premium through recurring billing "unless canceled by the user" (fixdapp.com).

If you are in the Philippines, the truth is Fixd works like many U.S. car-tech subscriptions. You buy into the app ecosystem, then the premium layer unlocks extras such as Mechanic Hotline, Confirmed Fix & Cost, Issue Forecast, and Vehicle History Report. That matters because many users think they only bought a sensor, then later realize a subscription is also active.

What users actually pay for

The paid part is not the basic scan alone. Fixd Premium is the recurring subscription tied to advanced diagnostics and support features, including unlimited app-based insights and repair guidance. Verified pricing data shows an annual premium plan at $69.99 (₱3,954) and a Complete Car Care option at $2.99 (₱169) per day after sensor purchase, with a free first month noted in the research data.

Fixd also states that Premium may be offered with a free trial. If a sensor was included at no cost, the sensor must be returned during the trial period or within 30 days of the initial charge date to cancel the trial or request a refund for the Premium subscription (fixdapp.com). That sensor return condition is one of the details users often miss.

How Fixd behaves for users in the Philippines

For Philippine users, pricing is published in U.S. dollars, not in localized Philippine pricing. This means your actual card charge in pesos can move slightly depending on your bank, card network, and foreign exchange rate, even if the reference conversion here uses 1 USD about ₱56.5. Fixd support is listed as available 24/7 by phone, email, and live chat, which is useful if you are dealing with a renewal while in a different time zone.

There is no verified sign of local Philippine billing channels such as GCash or Maya direct checkout on the official data provided. If you subscribed through Apple App Store or Google Play, cancellation and refund handling may depend on those stores rather than Fixd itself, which is a common source of frustration for local users trying to stop charges quickly.

How to cancel Fixd without getting billed again

Checks to do before you tap cancel

Many Fixd users get frustrated when the cancellation path is unclear or when charges continue after they thought they already stopped the plan. Before doing anything, open your account and note your exact billing date, current plan name, and payment channel. Take screenshots of the subscription page, your renewal date, and any active trial. Those screenshots can help later if you need a refund request, DTI complaint, or bank dispute.

Also save anything you still need from the app. Fixd says your data may remain accessible in the app after cancellation, but premium features will stop when access ends, and the company keeps the right to delete data under its retention policies (fixdapp.com). If you rely on repair history or diagnostic records, export or screenshot them before you cancel.

Cancel through the Fixd website account

If you subscribed directly with Fixd on the web, this is the cleanest route. The official cancellation steps are simple: sign in to your Fixd account on the website, go to the subscription or account settings page, then follow the on-screen cancellation instructions. Fixd says website cancellation stops future charges and you keep access until the end of the current billing period (fixd.zendesk.com).

The exact page labels can change, but the path normally looks like Account > Subscription or Account Settings > Manage Subscription > Cancel. Do not stop after clicking into plan details. Stay on the flow until you see a final confirmation screen or email. If the page loops back or fails to load, take a screenshot right away. One negative user review described repeating the in-app steps and being brought back to the same screen while the credit card charge still posted later.

If you want the official help page open while doing it, use the cancellation article from Fixd support. That page is the clearest official reference for direct-account cancellation and store-based cancellation. It is also worth checking your spam folder for the confirmation email after you finish, because no screenshot and no email often means trouble later.

Cancel through App Store or Google Play

If the subscription was started inside an app store, cancel it there, not on the Fixd website. On iPhone or iPad, go to Settings > your Apple ID > Subscriptions > Fixd > Cancel Subscription, then confirm. On Android, open Google Play Store > profile or menu > Payments and subscriptions > Subscriptions > Fixd > Cancel, then confirm (fixd.zendesk.com).

Heads up: Philippine users report more friction on the Apple side because Fixd cannot directly process refunds for Apple-managed subscriptions. If Apple handles the billing, your cancellation proof is the App Store subscription status page and Apple email receipt, not just anything inside the Fixd app. For Google Play, the same rule applies. Store billing means store controls.

Support channels, email, phone, chat, and postal option

If the normal flow fails, contact support fast and include your account email, transaction date, amount, and platform used. Verified support contacts are phone 1 (888) 668-8344, email [email protected], and live chat through the Contact Us page on the Fixd website, with support listed as 24/7. For billing errors, Fixd specifically says to contact support directly because those refunds are handled case by case (fixd.zendesk.com).

You can also send a written cancellation notice to the company address if you want an extra paper trail, especially for a disputed renewal. Some users prefer registered mail for timestamped proof, and a digital option such as Postclic can serve the same purpose with proof of sending, receipt, and opening. Still, for speed, web account or app store cancellation is usually faster than postal mail.

No specific dark pattern was identified in the verified research, which is good news. Even so, do not assume the process worked until you see a status change, confirmation email, or a store screen showing the subscription as canceled and expiring on a specific date.

After cancellation, here is what really changes on your account

Your access usually stays active until the paid period ends

If you cancel through the website, Fixd says future charges stop and you keep access until the end of the current billing period (fixd.zendesk.com). That means if your annual plan renews on August 15 and you cancel on July 30, you should still have premium access until August 15, unless you are getting a refund that ends access immediately.

The big exception is a refund. Under Fixd's refund policy, once a refund is processed, the subscription is terminated immediately and premium access is revoked right away (fixd.zendesk.com). So cancellation alone and cancellation with refund do not behave the same way.

If you do nothing, auto-renewal continues

Fixd's terms say the Premium subscription renews automatically at the end of each billing period unless you cancel it yourself (fixdapp.com). There is no minimum commitment period and no cancellation fee found, but the service keeps billing until you stop it. This is exactly why your billing date screenshot matters.

Several negative reviews mention unexpected renewals and unauthorized or repeated charges. Even though the terms say users are notified of upcoming renewals, one TrustPilot reviewer said, "They renewed my annual subscription without alerting me to an upcoming renewal and charged me $99.99 [about ₱5,643]." That makes post-cancellation monitoring just as important as the cancel button itself.

Your data may stay, but premium tools will not

Fixd states that user data remains accessible in the app after cancellation, while premium features are disabled once access ends (fixdapp.com). In practical terms, you may still log in and see some account history, but the paid insights, hotline, or premium reports can disappear after your expiry date.

If the sensor came free with a trial or bundle, the hardware issue is separate from your app access. Research data shows some users had trouble returning the sensor within the 30-day window needed to qualify for a refund. If a return is required in your case, do not wait until day 29 to start the process.

Fixd refund policy and the terms that matter in the Philippines

The official refund rule is strict after the first 30 days

Fixd gives you 30 days from the initial charge date to request a refund for Fixd Premium. The refund policy also says refunds apply only to the first year of the subscription, and no refunds are issued for later renewal charges (fixd.zendesk.com). That is the most important timeline in this guide if you recently signed up.

Within that 30-day window, the policy says that if you cancel your Premium subscription, you receive a refund for the unused portion of the subscription. Once the refund is processed, access to premium features is revoked immediately (fixd.zendesk.com). Outside that window, success becomes much less likely unless there was a billing error.

How Philippine consumer rights fit into this

In the Philippines, subscription complaints are generally handled under the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry as the key agency for consumer issues. There is no universal statutory cooling-off rule for all online purchases, but for direct sales there is a 7 working day cooling-off period, while many online sellers use 7 to 14 days as practice. In Fixd's case, the stronger practical protection is the company's own 30-day refund policy, which is actually longer than many online merchants offer.

If you were charged after canceling, or charged without proper authorization, Philippine users can also dispute the transaction with their bank, credit card issuer, GCash, or Maya. Under BSP-related card dispute practice, users often have up to 60 days from the statement date to challenge a transaction. Save your cancellation screenshots and payment receipts because they are the core evidence for both DTI complaints and chargebacks.

How to request a refund step by step

The best route for a direct Fixd subscription is [email protected], live chat, or phone 1 (888) 668-8344. Send your account email, transaction amount, charge date, last four digits of the payment method if relevant, and screenshots showing cancellation or failed cancellation attempts. Mention whether the charge was the initial charge, a renewal, or a billing error, because Fixd treats those differently.

If the subscription was billed by Apple or Google Play, file the refund through that store first. Local users often get stuck when they ask Fixd for refunds on Apple-managed subscriptions, because Fixd does not control the charge. If the store denies the refund and you still believe the charge was unauthorized or continued after cancellation, your last-resort path is a bank or e-wallet chargeback plus a DTI complaint.

Terms that affect your subscription before and after cancellation

Auto-renewal, no lock-in, and free trial conversion

Fixd's terms say Premium is available on a monthly or annual basis with no minimum commitment and that you can cancel at any time without a cancellation fee (fixdapp.com). That is the good part. The catch is auto-renewal: the plan renews automatically at the end of each billing cycle unless you cancel before the next charge date.

The free trial term deserves extra attention. Fixd says that if a sensor was included at no cost with the Premium subscription, the sensor must be returned during the trial period or within 30 days of the initial charge date to cancel the trial or request a refund (fixdapp.com). If you miss the hardware return window, you may lose the refund even if you stopped using the app.

Applicable law, disputes, and data after the plan ends

The terms are governed by U.S. law because Fixd is a U.S.-based company, and disputes may go through arbitration or another procedure set out by Fixd (fixdapp.com). For Philippine readers, that does not erase your local consumer remedies. You can still bring payment disputes to your bank or e-wallet provider and raise consumer complaints with DTI under RA 7394.

On data, Fixd says user data may remain accessible in the app after cancellation, but premium features will be disabled after access ends, and Fixd reserves the right to delete data under its retention policies (fixdapp.com). The safe move is simple: save the records you need before canceling or before asking for a refund.

Fixd plans and pricing in Philippine pesos

Current subscription prices

Prices are approximate, converted from USD at 1 USD about 56.5 PHP. Check the official website for the exact local charge on your payment method.

Which plan costs more and who may be overpaying

The annual Premium plan costs $69.99 (₱3,954) for a year, which works out to about ₱329.50 per month if you spread it across 12 months. The daily Complete Car Care option at $2.99 (₱169) is much more expensive if kept long term, because 30 days would be about $89.70 (₱5,070). So the daily option is the costliest recurring plan in practice.

If you subscribed mainly for occasional diagnostics, you should look closely at whether you are paying for features you do not use. The annual plan can make sense for drivers with older vehicles and frequent repair questions. For many casual users, though, the value drops fast after the first few scans.

Billing notes you should know before the renewal hits

Fixd's published pricing in the research data is in USD, not in localized PHP billing, so card statements in the Philippines may show small differences after conversion and foreign transaction fees. There is no verified cancellation fee and no early termination fee found in the official cancellation policy, which is a plus.

No detailed official price increase history was provided in the verified sources. What is clear is that renewals continue automatically unless canceled, so the real financial risk is not a fee for leaving. It is forgetting to leave before the next billing date.

Your rights in the Philippines if Fixd will not stop billing

The laws and agencies that matter to a Fixd user

For Philippine consumers, the main framework is the Consumer Act of the Philippines, Republic Act No. 7394, enforced by the Department of Trade and Industry for many online consumer complaints. If your issue is a recurring card or e-wallet charge after cancellation, your bank, card issuer, GCash, Maya, and the Bangko Sentral ng Pilipinas may also become relevant because payment disputes and chargebacks follow banking rules as well as consumer rules.

For direct sales, consumers may have a 7 working day cooling-off period if goods are sold door to door and returned in original condition. Online subscriptions do not have one universal cooling-off rule across the board. In Fixd's case, the company's own 30-day refund policy is the stronger practical protection if you are within the initial charge window.

How to file a complaint if support ignores you

Start with a written complaint to Fixd support and keep a copy of everything. Include the account email, transaction date, amount, screenshots of the cancellation attempt, and your request for refund or charge reversal. If there is no satisfactory answer, file a complaint with DTI and attach the same evidence set plus your bank or card statement showing the charge.

If the charge is unauthorized or continued after cancellation, ask your bank, credit card issuer, GCash, or Maya for a chargeback or dispute. In many Philippine card cases, the practical dispute window is up to 60 days from the statement date. The stronger your evidence, the better your odds, especially if you can show the exact date you canceled and the date the later charge still hit.

Useful contacts for Philippine consumers

DTI is the main consumer agency to approach for online subscription complaints under RA 7394. BSP is relevant when the issue is a payment dispute or unresolved card charge. Since this guide only uses the verified source set for direct service facts, use the official DTI and BSP portals for the current complaint forms and hotline details when you are ready to escalate.

Compare the local rule with Fixd's own terms. Fixd says no cancellation fee, cancel anytime, auto-renewal, and a 30-day refund period for the initial charge only (fixdapp.com; fixd.zendesk.com). If your actual experience was a continued charge after a confirmed cancellation, that is where DTI and your bank become most useful.

What customers say about cancellation and billing

Clear verdict from the available reviews

Based on the research set, cancellation looks difficult in real-world cases, mainly because of renewal disputes, unclear cancellation confirmation, and billing friction. The sentiment trend is 0 positive and 4 negative unique reviews, so the available feedback is clearly unfavorable. That said, the official process itself is short on paper, and support is available 24/7, which are the main positives from the verified company information.

Philippine users may relate especially to two local pain points found in the research: App Store cancellations can be messy because Fixd cannot directly refund Apple-managed subscriptions, and sensor returns inside the 30-day refund window can be difficult to complete on time.

Recurring themes and source summary

• "They renewed my annual subscription without alerting me to an upcoming renewal and charged me $99.99 [about ₱5,643]. When I cancelled and requested a refund, they claimed they could not find the account." (TrustPilot)

• "It's fraud they place you on the premier tariff (99 dollars a month) [about ₱5,594 a month] there is no email address to complain, I've had to get a bank card renewed to stop them." (TrustPilot)

• "I tried over and over doing what the instructions said on the app to cancel the subscription. It just keep coming back to the same screen. The charge posted on my credit card." (TrustPilot)

• "Unauthorized charges for premium services were attempted multiple times, causing issues with my credit card and bank." (TrustPilot)

Documentation checklist before and after you cancel

What to save before cancellation

Take screenshots of your active plan page, renewal date, payment method, and any free trial or promotional terms. If you are canceling an annual plan at $69.99 (₱3,954), save the original receipt too. Those four items are usually enough to prove what you subscribed to and when the next charge should have stopped.

• Screenshot of Account or Subscription page

• Billing date and plan name

• Email receipt or App Store or Google Play receipt

• Any message about free trial or sensor return

What to keep for refund and dispute cases

Refund requests move faster when you send all proof in one message. Include transaction IDs, exact charge date, amount charged in USD and PHP if shown, and the platform used. If there was a failed cancellation flow, include screenshots of the error or loop. That one detail can make the difference in a billing-error review.

• Transaction ID or order number

• Charge date and amount

• Cancellation confirmation email or screenshot

• Bank, card, GCash, or Maya statement entry

Common mistakes that lead to extra charges

Using the wrong cancellation channel

A very common mistake is canceling in the Fixd app when the actual billing is through Apple or Google Play. If Apple billed you, cancel in iOS Settings > Apple ID > Subscriptions. If Google billed you, cancel in Google Play. Fixd support can help explain, but it cannot directly override store billing rules for those subscriptions.

Real-world example: local research notes that users struggle with App Store cancellations because Fixd cannot process refunds for Apple-managed subscriptions. If your receipt comes from Apple, go to Apple first.

Missing the 30-day refund deadline

Fixd's refund policy is generous only at the start. You have 30 days from the initial charge date, and refunds are only for the first year of the subscription, not later renewals (fixd.zendesk.com). If you wait for the second or third charge to complain, your chances drop sharply unless the charge was clearly unauthorized.

Another trap is the sensor return condition in some trial offers. If a free sensor was included, it may need to be returned during the trial or within 30 days of the initial charge date to qualify for cancellation or refund. Leaving the hardware return to the last week is risky.

Assuming cancel equals refund

Canceling stops future billing. It does not automatically mean money comes back to you. Fixd says cancellation through the website lets you keep access until the end of the billing period, but a refund request is a separate process, and once refunded, access ends immediately (fixd.zendesk.com).

This matters for users who cancel on day 20 and expect the whole annual fee to return without asking. The correct move is to cancel and request the refund within the 30-day window, with proof.

Failing to save confirmation proof

The harsh truth is that many billing disputes become a proof problem. One reviewer said the company later claimed it could not find the account after cancellation and refund request. Whether that exact claim is right or wrong, your best defense is simple: save the confirmation page, the confirmation email, and the bank statement line.

If no confirmation appears, do not assume it worked. Contact support the same day and create a written record by email or chat transcript. That timestamp helps if you need DTI or a chargeback later.

Quick comparison of cancellation methods

Method table with notice period, fee, and difficulty

The practical takeaway

If you paid Fixd directly, the web account route is usually the most direct. If Apple or Google billed you, cancel inside that store because that is where the subscription authority sits. Email, chat, phone, and postal notice are backup channels for proof and escalation, not replacements for store controls.

No single method fits everyone. Your best option depends on where the charge originated, how soon your renewal is due, and whether you are also asking for a refund.

What to do right after you cancel

Immediate checks and statement monitoring

Right after canceling, verify the status on the same screen where you ended the process. Look for words such as canceled, expires on, or ends on a specific date. Then take a screenshot and set a calendar reminder for 2 dates: your official expiry date and your next expected card statement date.

Monitor your bank, credit card, GCash, or Maya account for at least one full billing cycle after cancellation. If an unauthorized or continued charge appears, ask for a chargeback right away. In the Philippines, many card disputes are raised within 60 days from the statement date, and DTI can handle the consumer side under RA 7394 while BSP-related channels matter for payment disputes.

Alternatives and useful links

If you still want a vehicle scanner after canceling Fixd, three known alternatives from the research are Carista OBD2, BlueDriver, and OBDLink MX+. Carista focuses on advanced diagnostics and customization, BlueDriver is closer to pro-grade repair reports, and OBDLink MX+ is strong for wireless real-time monitoring. Price ranges in the data run from about $50 to $150, depending on the device.

• Fixd official website

• Fixd cancellation help

• Fixd refund policy

• Fixd terms of service

• Fixd FAQ

• Department of Trade and Industry

Fixd cancellation address and contact details

Physical mailing address

If you want to send a written cancellation or dispute notice, use the company contact address below:

• 75 5th Street NW, Suite 2120, Atlanta, GA 30308, USA

This is not the fastest way to stop a renewal that is due soon. Use web account cancellation, App Store, or Google Play first if those apply, then keep the mailed notice only as extra proof.

Direct support contacts you can use today

For faster help, use the verified support channels published by Fixd. These are especially useful for billing errors, refund requests inside the 30-day window, and follow-up after a failed cancellation attempt.

• Phone: 1 (888) 668-8344

• Email: [email protected]

• Chat: Live chat via the Contact Us page on the Fixd website

• Hours: 24/7

If you contact support, send one clean message with your email, charge date, amount, and screenshot proof. That saves time and gives you a stronger case if you need to escalate later.