Cancellation Fixd: Easy Method

What is Fixd

How the service works and what Malaysians are actually buying

Fixd is a car diagnostics and maintenance service built around an OBD-II sensor and a mobile app. The sensor plugs into your vehicle, while the paid layer is FIXD Premium, which adds deeper diagnostics, repair cost estimates, maintenance alerts, and access to a live mechanic hotline. The official site lists the annual premium plan at $99.00 (RM467)* and also mentions a free 1-week trial that converts into a paid annual subscription if you do not cancel in time "after which the subscription is billed annually at $5.85 per month" (fixd.com).

For Malaysians, the key point is simple: the app may look like a car tool, but the ongoing charge sits in the subscription, not just the sensor purchase. The hardware is a one-time buy, while FIXD Premium renews separately. That is where many cancellation problems start lah, especially when users think they only bought the device.

Main paid features inside FIXD Premium

The annual subscription is sold as a premium support package for vehicle ownership. According to the pricing data, the main paid features include advanced car diagnostics, repair cost estimates, live mechanic hotline access, and maintenance alerts. These are the features you lose after cancellation once your paid period ends.

The free app is available to download, but the stronger features sit behind the premium wall. If you only want basic use of the sensor and do not need annual diagnostics support, premium may feel expensive at $99.00 (RM467)* per year, especially for a single household car.

Availability, billing style, and Malaysia-specific concerns

Fixd does not show Malaysia-specific pricing, a Malaysia support number, or local support hours in the verified sources. Support is handled mainly through online account management and email at [email protected], with no live chat listed and no phone number published (fixd.zendesk.com). That lack of local support is one of the recurring issues reported by users in Malaysia-focused research.

Payment and billing appear to follow the original US setup, so Malaysians may see overseas transaction effects from their card issuer. When foreign merchants bill in USD, your bank may add conversion charges or overseas transaction fees. That matters because one user review specifically mentioned an extra overseas transaction fee on top of the subscription charge (TrustPilot).

How to cancel Fixd without getting charged again

Checks to do before you press cancel

Many Fixd users get frustrated because the cancellation path is not obvious and some only realise the annual charge after the trial or renewal hits. Before cancelling, open your account and note the next billing date, the purchase channel, and the exact plan name. Take a screenshot of your subscription page showing FIXD Premium and the renewal details.

You also need to confirm where you subscribed. If you joined through the Fixd website, cancel in your web account. If you activated premium through App Store or Google Play, cancel inside that store, not only inside the app. This is a common mistake that causes repeat charges because the wrong billing channel stays active.

• Screenshot the current subscription page
• Save the last billing email and receipt
• Check whether you are in the 1-week free trial
• Note the renewal amount shown in your email or account
• Save any vehicle data you may need later

Exact web cancellation path for direct Fixd subscriptions

If you subscribed directly with Fixd, the official route is through your account. Fixd says to log in, go to Manage Premium, and follow the prompts to cancel your subscription (fixd.com). The support article for cancellation is also available through the Fixd help centre (fixd.zendesk.com).

In practical terms, the path is usually account login, then the premium management area, then the cancellation prompts. Read every screen carefully. Some users reported extra confirmation screens before the cancellation was finally accepted, so do not stop halfway. Finish until you see a final confirmation message and, ideally, a confirmation email.

• Go to your Fixd account sign-in page
• Log in with the same email used for billing
• Open Manage Premium
• Select the cancellation option
• Continue through every confirmation screen
• Save the final confirmation page

Cancel through App Store or Google Play if that is where billing started

Fixd provides store-based cancellation instructions for app subscriptions. On iPhone or iPad, open App Store, tap your profile icon, choose Subscriptions, find FIXD Premium, and tap Cancel Subscription. On Android, open Google Play Store, open the menu, choose Subscriptions, find FIXD Premium, and tap Cancel Subscription (fixd.com).

This matters because store billing and direct billing are separate systems. If your Apple or Google account is the merchant of record, deleting the Fixd app does nothing. You must cancel inside the store subscription page itself. For proof, store cancellations are often stronger because Apple and Google keep a timestamped subscription record.

Email support, and use post only if you want another paper trail

If the account route fails or the cancel button does not appear, email [email protected] with your billing email, charge date, last four card digits if relevant, and a direct request to cancel FIXD Premium. There is no published phone number and no live chat according to the verified support data, so email is the practical backup channel (fixd.zendesk.com).

You can also send a postal notice to the US contact address if you want another record, though it is not the main route and may be slow for Malaysian users. If you need proof without visiting a post office, digital registered delivery tools such as Postclic can create tracked evidence of sending and receipt. For Fixd, though, the fastest path is still web account plus email backup.

After you cancel, what actually changes on your account

How long premium access usually stays active

Fixd’s available sources explain how to cancel, but they do not clearly state the exact access end rule after cancellation. In most subscription setups like this, cancellation stops the next renewal while access continues until the end of the current paid period. If your annual renewal date is 15 September, expect premium access to remain until that date unless Fixd tells you otherwise in the confirmation email.

This is why the confirmation message matters so much. Check whether it says cancellation is immediate or whether it confirms access until the next billing date. Save that wording as proof in case a later charge appears or access ends earlier than expected.

What happens if you do nothing and what is unclear about data

If you do not cancel before the free trial ends or before the next annual billing date, the plan can renew automatically based on the subscription setup. The verified sources do not spell out the full auto-renewal clause in detail, but the service does offer a free 1-week trial tied to annual billing at $5.85 per month equivalent, which means the annual charge can land quickly if you forget (fixd.com).

Fixd also does not clearly explain data retention after cancellation in the available sources. If you rely on maintenance history, alerts, or stored vehicle information, export or screenshot what you need before the end of the paid term. That avoids the usual can or not problem later when old app data is no longer visible.

Fixd refund rules and the subscription terms that matter

Refund policy for the sensor and what it does not clearly promise for premium

Fixd offers a 30-day satisfaction guarantee for the FIXD Sensor. If you are unhappy, you can request a full refund within 30 days after delivery, as long as you ask for return authorisation before the 30-day period ends and return the product in good condition (fixd.com). Shipping fees, taxes, and customs fees are not refundable.

The guarantee applies even if the product was used, which is helpful for Malaysians who need time to test whether the sensor works well on their vehicle. For subscription billing errors, Fixd says to contact support, but the available sources do not set out a detailed refund process for premium billing mistakes. So if you were charged after cancellation, you need a documented support trail straight away.

How to ask for a refund in a practical way

For a sensor refund, email [email protected] within 30 days of delivery and request return authorisation. Include the order number, delivery date, item condition, and reason for return. Ask them to confirm in writing that your request was made within the 30-day window, because that date is what protects you if the parcel is sent back later.

For a subscription refund or billing error, send a short and direct message with the charge amount, date, payment channel, and cancellation proof. Attach screenshots of the cancellation page, account status, and any renewal notice email. This gives support less room to delay the case by asking for basic details one by one.

Free trial, auto-renewal, commitment, and what the terms do not spell out well

The verified terms data says Fixd offers a free 1-week trial and then bills annually at $5.85 per month equivalent, which works out to about $70.20 (RM331)* if calculated by that monthly figure, yet the pricing data separately lists the annual subscription at $99.00 (RM467)*. That mismatch is exactly why users should screenshot the actual checkout amount before joining (fixd.com).

The available sources do not clearly state a minimum commitment duration, do not clearly explain data retention after cancellation, and do not clearly identify the applicable law or dispute procedure. In plain language, the safest assumption is this: cancel before trial end, save your evidence, and do not rely on unwritten goodwill if a renewal charge appears.

When to escalate to your bank, PayPal, or store platform

If Fixd ignores a billing error or refuses to solve an unauthorised recurring charge, Malaysians can dispute the transaction with the card-issuing bank. In local practice, this is usually called a chargeback or disputing an unauthorised recurring transaction. The common timeframe is around 60 to 120 days from the transaction date or from when you discovered the problem, under bank and card-network rules within Bank Negara Malaysia’s consumer protection framework.

If you paid with PayPal, open a PayPal dispute with the transaction ID and your cancellation proof. If you subscribed via App Store, use Apple’s subscription record and refund route. For Google Play, use Google’s purchase history and support process. These channels often work better when the billing merchant is the platform rather than Fixd itself.

Fixd pricing in Malaysia terms: what you may actually pay

Subscription plans and converted prices

Prices are approximate, converted from USD at the rate 1 USD ≈ 4.72 MYR. Check the official website for the exact local charge shown at checkout.

Is the annual plan good value or overkill

Based on the verified pricing, only one recurring subscription plan is clearly listed in the data: FIXD Premium Annual at $99.00 (RM467)*. Because there is no official monthly standalone plan in the research data, Malaysians have limited flexibility. That means one wrong auto-renewal can feel expensive immediately, not little by little each month.

The bigger issue is billing clarity. The site also mentions a free 1-week trial followed by annual billing at $5.85 per month equivalent (fixd.com), which can confuse buyers if the checkout flow does not match the annual price they later see charged. If you are price-sensitive, check the final total before the trial starts and set a calendar reminder for day 5 or day 6.

Your rights in Malaysia if Fixd charges you unfairly

Laws that matter for online subscriptions and direct sales

In Malaysia, subscription disputes are mainly shaped by the Consumer Protection Act 1999. That law does not create a universal cooling-off period for every online subscription, but it does give consumers protection against misleading practices and unfair conduct. If the sales flow, reminders, or renewal presentation caused confusion, that can be relevant when you complain to KPDN or file a claim with TTPM.

There is also a specific 10 working day cooling-off period under the Direct Sales and Anti-Pyramid Scheme Act 1993 for qualifying direct sales contracts. That rule is more likely to matter in direct selling contexts than in a normal app-based online subscription, but it is still useful to know if the sale format fits that category. Separately, Fixd’s own 30-day sensor satisfaction guarantee is broader than the general Malaysian rule for many ordinary online purchases.

How to complain in Malaysia if support does not solve it

If Fixd keeps charging after cancellation or refuses to address a valid billing error, start with a written complaint to [email protected] and give them a short deadline such as 7 calendar days to respond. Attach proof of cancellation, screenshots, receipt emails, and your bank or card statement showing the amount. Be very clear whether the issue is a trial conversion, annual renewal, or duplicate charge.

If that fails, file a complaint with KPDN through its consumer complaint channels and keep your reference number. If the amount is within the Tribunal for Consumer Claims Malaysia limit, you can also file at TTPM for a low-cost consumer claim. For card disputes, contact your issuing bank straight away because chargeback windows usually run around 60 to 120 days.

• KPDN handles consumer complaints and trader conduct issues
• TTPM handles consumer money claims through a tribunal process
• Your bank handles chargeback requests for card payments
• FOMCA can help with consumer guidance and escalation ideas

What real users say about cancelling this service

Overall verdict from the available reviews

The review picture in the supplied data is poor: 0 positive and 5 negative unique reviews. Based on that sample, cancellation is generally described as difficult, especially around annual renewals, hidden subscription expectations, and charges after users believed they had cancelled. Malaysia-specific research also flags two practical issues: users struggle to find the cancellation path, and there is no local customer support.

To stay balanced, the product itself is not always criticised. One review said the product worked well, but the subscription handling caused the real anger. So the strongest concern is not the sensor alone. It is the billing and cancellation experience around FIXD Premium.

Recurring themes and source summary

Individual user quotes worth taking seriously

• "I was charged for an annual renewal that I did not reasonably understand was about to occur. After reviewing my emails, I did find that a reminder had been sent-but it was presented in a marketing-style format and did not clearly or prominently communicate that a $109.99 USD [about RM519] charge was imminent." (TrustPilot)
• "I didn’t see any warnings about a subscription, they didn’t mention it in any of the ads, and it was VERY difficult to cancel and request a refund. The only way to find the cancellation link was via Google, and even after making the request, they took me through three more 'are you sure' pages before finally accepting the cancelation and sending me a confirmation email." (JT's Blog)
• "Their product works great, but they auto-enroll you in an annual subscription at $106.34 [about RM502] without permission. And they will try everyday to charge this subscription until they get it." (TrustGuide)

Documents to keep before, during, and after your cancellation

What to save before cancelling

If you want a smooth dispute path later, documentation is everything. Before you cancel, save a screenshot of the Manage Premium page, your account email, the current plan, and the renewal amount. Also save the latest invoice or subscription email because it links your account to the exact billing cycle.

If you are still in the free trial, note the trial end date and time shown on your account or store page. For direct subscriptions, keep the checkout confirmation if you still have it. That is especially useful if the amount billed later does not match what you thought you accepted.

What to keep for refunds and post-cancellation proof

For a refund request, you need the transaction ID, payment method, charge date, and amount in both the original currency and your MYR bank posting if available. If you return the sensor, keep the return authorisation message and the parcel tracking receipt. Without that, the 30-day refund argument becomes much weaker.

After cancellation, save the confirmation email and one screenshot of the final success page. Then check your bank statement after the next billing date passes. If a new charge appears, your evidence bundle is already ready for support, KPDN, TTPM, or your bank.

Five common mistakes that lead to another Fixd charge

Using the wrong cancellation channel

A very common problem is cancelling inside the app when the billing is actually handled by App Store or Google Play. The app may stop showing premium features, but the store subscription can still renew. Always match the cancellation channel to the purchase channel.

Real-world example: a user deletes the app after the free trial, assuming that ends the subscription. One week later, the annual charge lands. The fix is simple but easy to miss: open the store subscription page and cancel there.

Stopping halfway through the confirmation screens

Some users reported several "are you sure" pages before Fixd accepted the cancellation. If you exit too early, the request may never complete. Do not assume the first click is enough.

The safe move is to continue until you see a final success page and receive an email confirmation. If no email arrives within a short time, go back into the account and check whether the subscription still shows as active.

Missing the trial or renewal deadline

Fixd offers a free 1-week trial, which is short. If you wait until the last day and a time-zone mismatch or login issue happens, you may still get billed. For Malaysians, that risk is higher when dealing with a US-based service and no local support hours are published.

Set a reminder for at least two days before the trial ends. A second reminder on the day before is even better. That gives you enough time to try the web route and, if needed, send an email backup.

Expecting a pro-rated refund after the annual charge

The verified refund policy clearly covers the sensor within 30 days, but it does not clearly promise pro-rated subscription refunds for unused premium time. Many consumers assume they will get money back for the remaining months after cancelling. The available sources do not confirm that.

If your issue is not a change of mind but a billing mistake, frame it as a billing error and attach proof. That angle is usually stronger than asking for a goodwill refund on an annual plan you simply no longer want.

Not checking the bank statement after cancellation

Some users feel relieved after clicking cancel and never verify the next cycle. That is risky, especially with the review pattern around repeat or surprise charges. One statement check can save a lot of hassle.

Look at the expected renewal date and monitor your card, PayPal, or app store billing record for at least one full cycle after cancellation. If a charge appears, dispute it quickly while the timeline is fresh and the evidence is easy to gather.

Side by side comparison of your cancellation options

Methods, notice periods, fees, and difficulty

What this comparison means in practice

There is no cancellation fee found in the available terms data, and no early termination fee was identified. The easiest route is usually the one tied to the original purchase channel. Web works well for direct subscriptions, while Apple or Google is cleaner if the app store handled the billing.

The App Store route can feel slightly more cumbersome, but it gives very solid proof in your Apple subscription history. Google Play is also straightforward once you are in the correct account. For Malaysians, proof matters just as much as speed, especially if a charge dispute may follow.

What to do right after you have cancelled

Immediate checks, bank monitoring, and dispute timing

Right after cancellation, do three things on the same day. Save the confirmation page, save the email, and put the expected access end date or billing date into your calendar. This takes two minutes and can save you hours later.

Then monitor your payment method through the next billing cycle. If an unauthorised recurring charge appears, contact your bank and ask to dispute the transaction or request a chargeback. In Malaysia, banks usually work within a chargeback window of around 60 to 120 days, subject to card-network rules and Bank Negara Malaysia complaint-handling standards.

If you still need an alternative and the useful links to keep

If you are leaving Fixd but still want a maintenance platform, FieldEx is one option with a Malaysia-oriented business focus. Fiix and UpKeep are more established maintenance platforms, though they are aimed more at asset and maintenance management use cases and start at much higher prices such as $84.00 (RM396)* or $99.00 (RM467)* per user per month from the supplied data.

Useful links for your next steps are below. These are the official pages most relevant to cancellation, refunds, and consumer escalation in Malaysia.

• Fixd official website
• Fixd premium management guide
• Fixd returns and refund policy
• Fixd cancellation help article
• KPDN official website
• Tribunal for Consumer Claims Malaysia

Address and where cancellation is actually handled

No Malaysia cancellation office was found

No Malaysia-specific cancellation address was found in the verified data. In practice, Fixd cancellations are handled online through the account area or through support email, not through a local branch office. That is why Malaysians should prioritise digital proof such as screenshots and confirmation emails.

The service context also notes a US contact address on Fixd’s Contact Us information. If you want to send a written notice, use that address, but expect a slower process than web or email.

Postal address and the realistic best use of it

The available contact address is:

• 999 Peachtree St NE Suite 840, Atlanta, GA 30309, United States

Use postal notice only as an extra evidence layer if you are already in a dispute. For normal cancellation, the practical route is Manage Premium on your account, followed by an email to [email protected] if anything looks wrong.