Cancel Fixd: Easy Method

What is Fixd

Fixd (branded FIXD) is an automotive diagnostic product and app that reads vehicle fault codes from an OBD-II sensor and gives plain-language explanations and suggested next steps.

The service includes a free app experience when using the sensor and optional paid “Premium” features such as Issue Forecast, Emissions Pre-Check, Mechanic Hotline and Vehicle History.

Purpose

Fixd's main purpose is to help drivers identify and understand engine and emissions warnings without a visit to a mechanic.

How it works

A small FIXD sensor plugs into the vehicle OBD-II port and connects to the Fixd mobile app to display diagnostics, alerts and (if subscribed) premium features.

How to cancel Fixd

Web / App cancellation (direct with FIXD)

• Go to the FIXD Help Center: FIXD Help Center.
• Open the article or link for subscription cancellation and follow the on‑screen steps to cancel your FIXD subscription.
• Cancelling via the FIXD cancellation link stops future charges; you retain free app benefits while you keep the sensor.

Apple App Store (iOS) cancellation

• Open iOS Settings → tap your Apple ID → Subscriptions → FIXD subscription → Cancel Subscription → Confirm.
• You cannot cancel an Apple-managed subscription through the FIXD website; cancellation must be done in Apple settings.
• For details see Apple’s guidance: Manage subscriptions on iPhone or iPad.

Google Play Store cancellation

• Open the Google Play Store → Menu → Subscriptions → FIXD → Cancel → Yes.
• Must cancel via Google Play; FIXD cannot cancel a Google-managed subscription for you.
• For Google Play help see: Cancel subscriptions from Google Play.

What happens when you cancel

Access and app features

When you cancel a FIXD-managed subscription, future recurring charges stop and you keep free app features as long as you own the sensor.

If you paid through Apple or Google, the platform manages the subscription and access - check the store for how long access continues after cancellation.

Renewals and billing

Cancelling prevents future renewals; it does not automatically produce refunds unless you meet FIXD or store refund policies.

Annual renewals beyond the first year are generally non‑refundable under FIXD’s stated policy.

Data and account

Your account and any diagnostic history typically remain available after cancelling, but paid Premium features are removed when your subscription ends.

If you request a refund and it is granted, access to refunded Premium features may be revoked immediately.

Will I get a refund?

FIXD Premium subscription refunds (direct purchases)

• Refund available up to 30 days from the initial charge for FIXD Premium purchased directly from FIXD (first year only).
• Subscription must be cancelled to request a refund; access to Premium can be revoked immediately if a refund is issued.

Sensor product returns and refunds

• Any FIXD sensor can be returned within 30 days of delivery for a full refund if in good condition.
• Return label will be provided if the return is requested within the 30‑day window.

App store managed subscriptions and renewals

• Apple subscriptions: refunds are managed solely by Apple; FIXD cannot process Apple refunds. See Apple refunds: Request a refund from Apple.
• Google Play subscriptions: cancel via Google Play, and contact Google support for refunds if eligible. See Google Play refunds: Google Play refunds.
• No refunds are generally provided for annual renewal charges beyond the first year under FIXD’s stated policy.

Fixd plans and pricing

Available plans

Pricing shown is from the New Zealand App Store (iOS) and represents the listed NZ$ amounts for Premium plans.

Notes on pricing

Features listed are those available as Premium in the app (Issue Forecast, Emissions Pre-Check, Mechanic Hotline, Vehicle History).

Your consumer rights in New Zealand

Statutory guarantees

Under the Consumer Guarantees Act and the Fair Trading Act, you are entitled to remedies if goods or services are faulty or misrepresented.

FIXD’s 30‑day or first‑year refund policies cannot override these statutory rights.

Remedies and enforcement

• If FIXD goods or services are faulty you may be entitled to a refund, repair or replacement under NZ law.
• Unfair or misleading subscription practices can be reported to the Commerce Commission or pursued through the Disputes Tribunal.

Customer experiences

Positive feedback

Many users report Fixd is easy to use and provides clear diagnostic information that helps avoid unnecessary repair-shop visits.

Users often cite quick setup and savings from diagnosing minor issues themselves.

Negative feedback

Complaints include unexpected subscription charges and difficulty cancelling or obtaining refunds, with some describing billing as confusing or scam-like.

There are also reports of device failures, broken hardware or poor return support in some cases.

Documentation checklist

What to collect before contacting support

• Order number, purchase date and payment method (Apple, Google or FIXD).
• Account email used with FIXD and any subscription receipts or bank statements.
• Sensor serial number, device photos (if faulty) and screenshots of app errors or subscription pages.

Where to send evidence

• Submit the documentation via the FIXD Help Center support form: FIXD Help Center.
• For Apple/Google purchases start with the relevant store’s support and refund request pages.

Common mistakes

Billing errors and misunderstandings

A common mistake is assuming cancelling via the FIXD website stops an Apple or Google subscription; store‑managed subscriptions must be cancelled in the store.

Another error is expecting automatic refunds - refund eligibility depends on the purchase channel and timing.

Returns and timing errors

Returning a sensor after the 30‑day window can result in refusal of a full refund; always check delivery dates and request returns promptly.

Not keeping purchase receipts or serial numbers can slow or block a return or refund request.

Comparative recap

Quick comparison

The table below summarises cancellation method, refund route and key notes for each channel and product type.

How to choose

Use the table to confirm where you bought the subscription or product, then follow that channel’s cancellation and refund process.

After cancelling

Next practical steps

• Save confirmation of cancellation and any reference numbers you receive.
• If you expect a refund, monitor your payment method and be ready to provide evidence if requested.

Useful links

• FIXD Help Center: https://fixdhelp.zendesk.com/hc/en-us
• Apple subscription support: https://support.apple.com/en-us/HT202039
• Apple refund requests: https://support.apple.com/en-us/HT204084
• Google Play cancel & refund: https://support.google.com/googleplay/answer/7018481
• Google Play refunds: https://support.google.com/googleplay/answer/2479637
• Commerce Commission NZ (consumer complaints): https://comcom.govt.nz
• Consumer Protection NZ: https://www.consumerprotection.govt.nz/
• Disputes Tribunal (New Zealand): https://www.justice.govt.nz/tribunals/mediation-and-tribunals/disputes-tribunal/

Address

FIXD official address

FIXD lists a U.S. office address as their physical contact location:

999 Peachtree St NE Suite 840, Atlanta, GA 30309

New Zealand presence

There does not appear to be a New Zealand postal address for FIXD; NZ customers should use the FIXD Help Center or their app store (Apple/Google) for cancellations, refunds and returns.