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Cancellation service #1 in Nigeria
Cancel Fixd: Easy Method
What is Fixd
Overview
Fixd is an automotive diagnostic product and app that pairs a sensor with a mobile application to read vehicle fault codes, explain issues, and provide maintenance guidance.
The service includes a free/basic app tier, a paid FIXD Premium subscription, and a purchasable FIXD Sensor hardware unit.
Main features
Key features include on-demand diagnostic reads, trouble code explanations, and premium features behind a subscription plan.
Hardware purchases are separate from subscriptions; the sensor connects to your vehicle’s OBD-II port.
How to cancel Fixd
Cancel FIXD Premium on the web
- Sign in to your FIXD account on Fixd’s website and go to the subscription or account settings page.
- Follow the on-screen link to cancel. Cancellation via the website stops future charges and you keep access until the end of the billing period.
- See FIXD’s web instructions: How do I get a refund for my FIXD Premium subscription?.
Cancel via app stores and sensor returns
- Apple App Store (iOS): Cancel through your Apple ID Subscriptions in Settings; FIXD cannot cancel or refund Apple-managed subscriptions. See: Apple subscription guidance.
- Google Play (Android): Cancel in the Google Play Store under Subscriptions; request refunds through Google Play Support.
- Hardware returns: To cancel a hardware order and request a refund for the sensor, obtain authorization (RMA) and return the product within 30 days of delivery in good condition. See: Returns & Warranty.
What happens when you cancel
Access and billing
When you cancel a FIXD Premium subscription via Fixd’s website, future charges stop immediately.
You retain Premium access until the end of the current billing period; renewals are not charged after cancellation.
Data and account
Your account and stored data generally remain accessible in the app, but premium features will be disabled after access ends.
If you return hardware, the app may still function with limited capability if you do not have the sensor connected.
Will I get a refund?
Subscription refund policy
FIXD offers refunds for Premium subscriptions only within 30 days of the initial charge and only for the first year of subscription.
- No refunds are provided for renewals beyond the first year under FIXD’s policy.
- Apple-managed subscriptions are handled by Apple; FIXD cannot issue refunds for those.
Hardware refund policy and exceptions
Hardware (the FIXD Sensor) is eligible for a refund if returned within 30 days of delivery with prior authorization and in good condition.
- Shipping costs, taxes, duties, and certain sale or "final" items may be non-refundable.
- Start a return via: FIXD Returns & Warranty.
Fixd plans and pricing
Plan overview
Prices vary by region, retailer, and platform (website, App Store, Google Play).
Use the app store or Fixd website to view exact local pricing before subscribing or purchasing hardware.
Pricing table
| Plan or item | Price | Billing | Notes |
|---|---|---|---|
| Free (Basic App) | Free | N/A | Basic diagnostic reads and limited features. |
| FIXD Premium | Varies | Monthly or annual (region dependent) | Premium features; refunds only within 30 days of initial charge for first-year subscriptions. |
| FIXD Sensor (hardware) | Varies | One-time purchase | 30-day return window for eligible returns; shipping/taxes non-refundable. |
Your consumer rights in Nigeria
Practical consumer steps
Nigerian consumers should cancel proactively and keep records of cancellations, receipts, and RMA authorizations.
Verify all charges via bank or card statements and screenshots of subscription status in the app or store.
Limitations and enforcement
Fixd is an international service; local enforcement of foreign company policies can be limited from Nigeria.
- Cross-border disputes may be harder to resolve; use app-store dispute tools for Apple/Google charges when applicable.
- Document all communications and use local bank dispute channels if unauthorized charges occur.
Customer experiences
Positive feedback
Some users praise FIXD for easy access to vehicle diagnostics and for helping avoid unnecessary repairs.
Positive reviews often note the device’s simplicity and helpful code explanations.
Common complaints
Many complaints center on unexpected subscription charges, alleged enrollment without consent, and difficulty cancelling.
- Customers report problems getting refunds or timely support responses.
- Some cite shipping or return issues and unclear sale terms affecting returns.
Documentation checklist
Required documents for cancellations and refunds
- Order confirmation or receipt showing purchase date and amount.
- Account email address and screenshots of subscription status or cancellation confirmation.
- RMA authorization number (for hardware returns) and proof of return shipment.
Helpful optional evidence
- Bank or card statements showing the charge (with sensitive digits redacted as needed).
- Email or chat logs with FIXD support or app-store correspondence.
Common mistakes
Subscription mistakes
Failing to cancel the subscription in the correct place is common: Apple subscriptions must be cancelled via Apple, Google subscriptions via Google Play.
Attempting to get an Apple or Google refund directly from FIXD will often fail; use the store’s refund process.
Return and timing mistakes
Not requesting an RMA before returning hardware can void a refund claim.
Missing the 30-day return window or returning items in damaged condition are frequent causes of denied refunds.
Comparative recap
Quick comparison
This table summarizes cancellation and refund differences by platform to help you choose the correct route.
Notes on remedies
Use the appropriate platform’s dispute tools for store-managed subscriptions and keep evidence for bank disputes if charges are unauthorized.
| Method | How to cancel | Refund handled by | Access after cancel |
|---|---|---|---|
| Fixd website (web) | Cancel via account/subscription link on Fixd site | Fixd (subject to 30-day/first-year rules) | Access until end of billing period |
| Apple App Store (iOS) | Cancel in Apple ID > Subscriptions (Settings) | Apple (FIXD cannot refund) | Access until end of Apple billing period |
| Google Play (Android) | Cancel in Google Play Store > Subscriptions | Google Play Support (request refunds there) | Access until end of Google billing period |
| Hardware (Sensor) | Request RMA and return within 30 days | Fixd (if returned per policy) | App may have reduced functionality without sensor |
After cancelling
What to check
Confirm cancellation by saving screenshots or email confirmations showing subscription status and date.
Monitor bank or card statements for any unexpected post-cancellation charges and report them promptly.
Useful links
- How do I cancel the FIXD Premium Subscription?
- Refund guidance for FIXD Premium
- FIXD Returns & Warranty
Address
Contact details
No official physical postal address for Fixd Nigeria was found on the local site.
Available contact channels: email [email protected] and the WhatsApp number listed on the Fixd Nigeria site.
If you need further help
When contacting support, include order details, account email, screenshots, and any RMA numbers to speed resolution.
If charges are unauthorized and support is unresponsive, contact your bank or card issuer to dispute the charge and provide evidence.
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Written by Obi Aliyu
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.