cancellation Kajabi: Easy Method

What is Kajabi

Overview

Kajabi is a subscription-based SaaS platform for creating, marketing, and selling online courses, memberships, and digital products.

It bundles website hosting, course delivery, payment processing, and marketing tools into a single platform for creators and entrepreneurs.

Who uses it

Typical users include knowledge entrepreneurs, coaches, and businesses that sell digital content or memberships.

Kajabi targets users who prefer an all-in-one solution rather than integrating multiple specialized tools.

How to cancel Kajabi

Cancel via the web (recommended)

• Sign in to your Kajabi account on the web.
• Go to Account Settings → Subscription & Billing → Change plan.
• Click "Cancel subscription" and follow the on-screen prompts to confirm.
• You may undo a cancellation before the end of your current billing cycle from the same settings page.

Other contact options

• If you need assistance, visit the Kajabi Help Center for support options: Kajabi Help Center.
• For billing or account issues that cannot be resolved online, use Kajabi support channels available in the Help Center.

What happens when you cancel

Account access

After cancellation, your paid plan remains active until the end of the current billing period, unless you cancel during a free trial.

You retain access to your site and content until the subscription expires at the billing cycle end.

Renewal and data

Your subscription will not renew after the current billing period ends once cancellation is confirmed.

Kajabi data retention and deletion policies vary; export any content or customer data you need before your account closes.

Will I get a refund?

Trial period and billing prevention

Kajabi offers a free trial of up to 14 days. If you cancel before the trial ends, you will not be billed.

Cancel during the trial from Account Settings to prevent charges when the trial expires.

Refunds for paid subscriptions

• Kajabi’s platform allows creators (the sellers) to issue full or partial refunds manually via Sales → Payments → Transactions or via the Contacts tab.
• Kajabi’s own documentation does not promise a site-wide automatic 14-day money-back guarantee; any refund rights often depend on the creator’s policy or the specific circumstances.
• If you purchased through Apple App Store or Google Play, refunds and cancellations must be handled through Apple or Google; Kajabi does not manage those store subscriptions.

Kajabi plans and pricing

Overview of published monthly prices

Below are Kajabi’s standard USD monthly plan prices as published by Kajabi.

Exact AED pricing for the UAE is not provided publicly and will depend on currency conversion or store listings.

Your consumer rights in United Arab Emirates

Relevant laws

UAE consumer protection and e-commerce rules are governed by laws such as Federal Decree-Law No. 15 of 2020 on Consumer Protection and the 2023 e‑commerce provisions.

These laws require clear terms, advertiser honesty, and complaint mechanisms for consumers.

How the laws apply to digital content

• Digital services must match advertised specifications and provide clear contact and complaint channels.
• Consumers can seek remedies for defective or misrepresented digital content, or where contractual terms are violated.
• However, if digital content is delivered immediately (streamed or downloadable) or used, the statutory automatic return/refund right may be limited or forfeited.

Customer experiences

Positive highlights

• Users praise Kajabi’s all-in-one nature: hosting, course management, payments, and marketing tools in one platform.
• Some reviewers note ease of use, professional course appearance, and responsive customer service for certain issues.

Common complaints

• Some users report difficulties with support channels such as chatbots and ask for more direct phone support.
• Other complaints include pricing concerns, occasional login or access problems, and a learning curve for beginners.

Documentation checklist

Before cancelling

• Account email and login confirmation details.
• Subscription billing cycle date and payment method records.
• Any promotional or trial start/end dates.

Copies to keep

• Exported copies of course content, student lists, and transaction records.
• Screenshots or saved copies of cancellation confirmation and support communications.
• Receipts for any refunds issued or payment reversals.

Common mistakes

Not cancelling in the right place

Some users try to cancel via in-app purchases on mobile rather than through their Kajabi web account.

If you subscribed via Apple or Google, you must cancel through those stores; otherwise you may still be billed.

Assuming an automatic refund

Assuming you will automatically receive a refund after cancellation is a common mistake.

Refunds depend on trial timing, the seller/creator’s policy, or the store’s refund rules for Apple/Google purchases.

Comparative recap

Quick comparison

After cancelling

What to do next

• Export any content, customer lists, and transaction history you need before access ends.
• Check your billing statement to confirm that no new charges occur after the subscription period ends.

Helpful links

• Kajabi Help Center: https://help.kajabi.com/hc/en-us
• Kajabi official pricing: https://kajabi.com/pricing
• UAE government - Consumer Protection information: https://u.ae/en/information-and-services/justice-safety-and-the-law/consumer-protection

Address

Kajabi corporate address

Kajabi, LLC

3525 Piedmont Road, Building 5, Suite 700, Atlanta, GA 30305, United States

Support contact

Visit the Kajabi Help Center for contact options and support forms: Kajabi Help Center.