Cancel Kajabi: Easy Method

What is Kajabi

Overview

Kajabi is an all-in-one digital platform for building websites, hosting online courses, managing email marketing, taking payments and automations.

Who uses it

Small businesses, course creators and coaches use Kajabi to sell digital products and manage members without stitching multiple tools together.

How to cancel Kajabi

Cancel via the Kajabi website (recommended)

• Sign in to your Kajabi account on the web.
• Go to Account Settings → Subscription & Billing → Change Plan → Cancel subscription.
• Follow the on-screen confirmation to cancel future payments.
• You can undo the cancellation from the same settings page before the end of the current billing or trial period.

Cancel mobile in-app subscriptions

• For iOS (App Store): cancel via your Apple ID subscriptions in Settings or the App Store - Kajabi cannot cancel App Store subscriptions for you.
• For Android (Google Play): cancel in Google Play Store subscriptions - Kajabi cannot cancel Google Play subscriptions from its website.
• If you need a refund for an in-app purchase, request it from Apple or Google and supply any tokens or receipts Kajabi requests to revoke access.

What happens when you cancel

Access and billing

Cancelling stops future payments but does not usually cut access immediately.

Your site and paid features remain active until the end of the current billing cycle or trial period.

Site status and data retention

After the billing period ends the site becomes inactive and is no longer available to members.

Data may be deleted after a retention period (Kajabi notes data may be deleted after about 90 days), so export important data promptly.

Will I get a refund?

Refunds for web purchases (direct via Kajabi)

Refunds for purchases made directly through Kajabi can be issued from your Kajabi dashboard under Sales → Payments or Transactions, or via Contacts → Purchases.

• You can refund full Cart orders or individual items, and automated refund receipts are possible.
• There is no publicly stated 14-day automatic money-back guarantee; refunds are handled case-by-case per dashboard options and seller settings.

Refunds for in-app purchases and third-party paymethods

In-app purchases via the App Store or Google Play require refunds through Apple or Google; Kajabi cannot issue those refunds itself.

• For Google Play refunds Kajabi may require the Google purchase token to revoke access correctly.
• Afterpay and Klarna via Kajabi Payments support full or partial refunds: Afterpay up to 120 days, Klarna up to 180 days; original transaction fees are not returned.

Kajabi plans and pricing

Pricing overview

Kajabi lists pricing in USD. There is no NZD-specific public pricing listed by Kajabi.

Plan details

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The Consumer Guarantees Act 1993 requires services to be supplied with reasonable care and skill and allows remedies if a service fails to meet guarantees.

Businesses generally cannot contract out of the CGA with blanket "no refunds" or "no change of mind" clauses for consumer transactions.

How this applies to Kajabi users in NZ

Kajabi is a digital service; NZ consumers may rely on CGA protections even if Kajabi's stated policy is restrictive.

Other laws such as the Fair Trading Act may also protect against misleading cancellation or refund terms.

Customer experiences

Positive feedback

• Users value Kajabi as an all-in-one platform combining website, course hosting, email and payments which streamlines operations.
• Many customers report helpful and responsive support, and an intuitive interface for building landing pages and funnels.

Negative feedback

• Common complaints: limitations in marketing forms (e.g., 50-field limit, limited conditional logic) and UI/UX issues for advanced marketing needs.
• Several users report difficulties contacting support, no phone line, chatbot inefficiencies, problems canceling via UI or being charged after attempted cancellation.

Documentation checklist

What to gather before cancelling

• Account email and login details.
• Subscription plan name and billing cycle details.
• Order number, transaction ID, or invoice for the payment you want refunded.

Extra items that help disputes or refunds

• Screenshots of billing charges, cancellation attempts and confirmation screens.
• For Google Play purchases: the Google purchase token and Google receipt.
• For App Store purchases: App Store receipt and Apple report reference if you request a refund from Apple.

Common mistakes

Assuming cancellation equals immediate access loss

Some users expect access to end instantly after cancelling. In most cases access continues until the end of the paid billing period or trial.

Check your billing end date and export content before that date to avoid data loss.

Trying to cancel in-app subscriptions from the Kajabi website

Users often try to cancel App Store or Google Play subscriptions via Kajabi; those must be cancelled in the respective stores.

If you request a refund from Apple/Google, provide receipts or tokens to Kajabi if they ask to revoke access properly.

Comparative recap

Quick comparison

After cancelling

Undoing cancellation

You can usually undo a cancellation from Account Settings before the current billing cycle or trial ends to restore the subscription.

Useful links and next steps

• Kajabi Help Center - guides for cancellation, refunds and account settings.
• Apple Support - cancel App Store subscriptions or request refunds.
• Google Play Help - cancel subscriptions or request refunds from Google Play.
• Consumer Protection (New Zealand) - guidance on your rights and the Consumer Guarantees Act.

Address

New Zealand mailing address

Kajabi does not provide a New Zealand postal cancellation address for account cancellation or refund requests.

How to contact for account issues

All cancellations and account management must be done via your Kajabi account settings on the web or the appropriate app store for in-app subscriptions.

For unresolved disputes, use Kajabi support via the Help Center and cite NZ consumer rights if relevant.