Cancellation Kajabi: Easy Method

What is Kajabi

Kajabi as an all-in-one creator platform

Kajabi is a subscription SaaS platform for selling online courses, memberships, coaching, newsletters, and digital downloads. It was founded in 2010 and is headquartered at 17100 Laguna Canyon Road, Suite 100, Irvine, California 92603, United States. In plain terms, you are paying for one dashboard that combines website building, email marketing, checkout pages, and course delivery.

For users in the Philippines, the biggest shock is usually the price. Kajabi’s entry plan starts at $143.00 (₱8,080) per month for monthly billing, which is far above many local or lighter alternatives. That gap matters if you are a solo creator, a small training business, or a coach collecting payments from students through GCash or local bank transfer rather than international cards.

What people actually pay for on Kajabi

The paid plans focus on business tools, not just video hosting. The Basic plan includes 5 products, 2,500 contacts, 1 website, 1 community plus unlimited access groups, 1 extra admin user, and unlimited marketing emails (kajabi.com). The Growth plan increases that to 50 products, 25,000 contacts, 1 website, 1 community plus unlimited access groups, and 10 extra admin users (kajabi.com).

Kajabi also sells extra tools like Kajabi Access for $99.00 (₱5,594) per month as an add-on for branded app access (help.kajabi.com). If you subscribed for the free trial, take note: Kajabi says the trial lasts 14 days and does not get extended once it ends. If you do nothing before the deadline, you move into a paid subscription under the normal billing cycle (kajabi.com/terms).

How Kajabi works in the Philippines

Kajabi is available in the Philippines, but it does not publish local peso billing as its native price display. Public pricing is shown in US dollars, so the practical peso estimates are $143.00 (₱8,080) for Basic and $199.00 (₱11,244) for Growth on monthly billing. For many Filipino users, that already makes cancellation a serious budget decision rather than a casual app cleanup.

Local friction points are pretty clear from user behavior and pricing. Filipino users often deal with limited local payment options and higher pricing than local alternatives. If you want a local option after canceling, Upskwela starts around ₱999 per month, which is a very different price bracket from Kajabi.

How to cancel Kajabi without getting charged again

Checks to do before you click cancel

A lot of users get frustrated when they think they canceled but still see another charge. The safest move is to check your exact billing date before doing anything. Open your account billing page, note the next renewal date, and take a screenshot of your current plan, renewal status, and the last four digits of the payment method if shown.

You should also export anything you may need later. Kajabi’s terms say customer data may be deleted 90 days after account termination (kajabi.com/terms). If your course pages, contacts, email automations, or analytics still matter to you, save them before canceling, not after.

• Screenshot your active plan and next billing date
• Export contacts, course files, and key analytics
• Save invoices and transaction emails
• Check whether you subscribed on web, App Store, or Google Play

Exact web cancellation path inside your account

If you subscribed directly through Kajabi on the web, the official path is simple on paper. Open Account Settings, then go to Subscription & Billing, then click Change plan. Scroll down and select Cancel subscription, then complete the remaining prompts (kajabi.com).

Use Kajabi’s official help article while doing it so you can compare each screen with the published instructions: Kajabi cancellation help. Heads up: negative reviews mention cases where users believed they had canceled but were still billed. Because of that, do not stop at the click path alone. Wait for a visible confirmation screen and keep a screenshot.

Canceling through App Store or Google Play

If your Kajabi subscription was started through iPhone or iPad billing, you must cancel it in the App Store, not in the Kajabi website account. The path is: open the App Store, tap your profile icon at the top right, choose Subscriptions, select Kajabi, then tap Cancel Subscription and confirm (kajabi.com). If you only remove the app, the billing will continue.

If you subscribed through Android billing, open the Google Play Store, tap the menu area, choose Subscriptions, pick Kajabi, then tap Cancel Subscription and confirm (kajabi.com). This is one of the most common mistakes across app subscriptions in general. The billing owner decides the cancellation channel, so always match the channel to the original purchase.

Email support and registered mail as backup options

Kajabi does not list a public support phone number for subscription cancellation. The support email published in the research data is [email protected], and support is routed through the Help Center rather than live chat or phone. If your cancellation screen fails, send a concise email with your account email, plan name, billing date, and screenshots from the cancellation attempt the same day.

You can also send a registered letter if you want stronger paper proof, especially for a dispute over continued billing. A modern option some consumers use is a certified digital letter service like Postclic, which gives timestamped proof of sending and receipt without a physical post office visit. Use that only as a backup trail, since Kajabi mainly handles cancellation online.

If you send mail, use this address:

• Kajabi, 17100 Laguna Canyon Road, Suite 100, Irvine, CA 92603, United States

In your letter, state your account email, the date you requested cancellation, and the plan you want ended. Ask for written confirmation by email.

After you cancel, this is what changes on your account

Access usually continues until the end of the paid cycle

Kajabi states that a Branded App subscription renews automatically at the end of each billing cycle unless you cancel before that cycle ends (kajabi.com/terms). In practical terms, canceling stops the next renewal, not the current paid period. If your billing date is March 31 and you cancel on March 20, you would normally keep access until March 31.

This matters because many users expect an immediate shutdown or an immediate refund. Kajabi’s published refund position says there is no refund after cancellation, including for unused time (kajabi.com). So your best timing is before the next billing date, not after it.

Your data is not permanent after account termination

The truth is, Kajabi’s data retention rule is stricter than many users expect. Its terms say customer data may be deleted 90 days after account termination (kajabi.com/terms). That gives you a window, but it is not a guarantee that your content will sit there forever waiting for you to return.

Before canceling, export course files, download pages you may want to rebuild elsewhere, save subscriber lists, and keep payment records. If you are switching to another platform, do the migration prep before the final billing date so you are not rushing while access is ending.

Kajabi refund policy and the reality for Philippine users

What Kajabi says about refunds

Kajabi’s published policy is blunt: no refund after cancellation. The research data applies that same rule to the general policy, unused period, and billing error scenarios (kajabi.com). That means you should not expect a pro-rated refund just because you canceled halfway through a month.

Based on the available verified material, Kajabi does not promise partial refunds for unused time. That lines up with the user complaints in reviews, where the bigger issue is not delayed refund processing but the claim that charges continued after users believed they had canceled.

Your rights in the Philippines and when they help

In the Philippines, subscription complaints usually fall under the Consumer Act of the Philippines or Republic Act No. 7394 and the E-Commerce Act or Republic Act No. 8792. There is no universal cooling-off period for all online subscriptions, so Kajabi users cannot rely on an automatic 7-day online cancellation right the way people sometimes assume they can.

A 7 working day cooling-off rule exists more clearly for door-to-door or direct sales. For online purchases, the safer practical rule is this: if a charge happened after a valid cancellation attempt, document everything and challenge the charge. Your claim is stronger when the problem is unauthorized or continued billing rather than a simple change of mind.

How to request a refund or billing review

Start with the channel that billed you. If Kajabi charged you directly, email [email protected] and include your account email, invoice date, amount, last four digits of the card if visible, and screenshots of the cancellation confirmation. Ask for a billing review and clearly state whether you are disputing a post-cancellation charge or asking for a goodwill exception.

If Apple or Google billed you, use their own subscription or refund tools because Kajabi may not control that payment flow. In all cases, attach proof from the date you canceled. Most failed refund requests collapse because the user has only a memory of canceling and no saved confirmation screen.

Chargeback, GCash, Maya, and card disputes

If a charge appears after cancellation and support is not fixing it, you can dispute it with your card issuer, bank, or e-wallet provider. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice. That timeline is short enough that you should act as soon as the charge posts.

For credit cards, ask for a chargeback based on continued or unauthorized recurring billing. For GCash or Maya funded cards, contact the wallet provider and attach the same evidence. If the issue remains unresolved, you can also file a complaint with the DTI for consumer issues under RA 7394.

Terms that matter before a Kajabi trial or renewal ends

Auto-renewal and commitment length

Kajabi’s terms say: “Your Branded App subscription will automatically renew at the end of each billing cycle unless you cancel your account before the end of the billing cycle” (kajabi.com/terms). That is the key line behind most surprise renewals. If you wait until the billing date itself and the charge already posts, you are usually too late for that cycle.

The good part is that no minimum commitment duration is specified in the research data. There is also no early termination fee found in the terms. So the financial risk is not a lock-in penalty, but missing the renewal deadline on a high monthly plan like $199.00 (₱11,244).

Free trial conversion and deletion timeline

Kajabi offers a 14-day free trial for new users, and the terms say extensions are not available once that period ends (kajabi.com/terms). If you want to test features without paying, set a reminder at least 2 days before the trial expiry. Waiting until the last hour is how people end up paying for a platform they only meant to explore.

After termination, Kajabi says customer data may be deleted 90 days later (kajabi.com/terms). That creates a simple rule for Filipino creators moving off the platform: export first, cancel second, verify billing third.

Kajabi plans and pricing in Philippine peso terms

Current monthly plans

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official Kajabi pricing page for exact current prices and any local taxes or fee changes.

Which plan costs the most and who may be overpaying

From the verified data, Growth is the more expensive published monthly plan at $199.00 (₱11,244), while Basic is the lower one at $143.00 (₱8,080). For a solo Filipino educator with one course, Basic may already feel expensive unless you actively use the website, email tools, funnel tools, and community features together.

The most common overpayment pattern is paying Kajabi prices while only using it as a basic course host. If that sounds like your setup, cheaper options such as Upskwela at ₱999 per month, Podia at $33.00 to $75.00 (about ₱1,865 to ₱4,238), or Systeme.io at $17.00 to $97.00 (about ₱961 to ₱5,481) can look much more reasonable.

Billing notes that affect cancellation timing

Kajabi says annual billing offers discounted rates, although the verified data here gives monthly prices only (kajabi.com). If you are on annual billing, double-check renewal timing because the one-time charge can be much larger. Kajabi also notes that payment processing fees can apply and that Kajabi Access is available for $99.00 (₱5,594) per month (help.kajabi.com).

No cancellation fee and no early termination fee were found in the terms. The real cost issue is the plan price itself, not an exit penalty.

Your rights in the Philippines when Kajabi billing goes wrong

Laws that matter for online subscriptions

For users in the Philippines, the main laws are the Consumer Act of the Philippines or RA 7394 and the E-Commerce Act or RA 8792. These laws help when a subscription charge is misleading, unauthorized, or continues after a valid cancellation attempt. They do not create a blanket right to get a refund just because you changed your mind after using the service.

This lines up with Kajabi’s own terms in a practical way. Kajabi says there is auto-renewal unless you cancel before the cycle ends, and it does not specify a broad withdrawal right for online subscriptions. So your strongest case is usually proof of cancellation before renewal, not a general demand for pro-rated reimbursement.

Cooling-off and withdrawal in plain language

A 7 working day cooling-off period is more clearly recognized for door-to-door or direct sales in the Philippines. For online services like Kajabi, there is no universal statutory cooling-off period that automatically cancels every digital subscription. Some platforms voluntarily allow a 7 to 14-day return window, but Kajabi does not publish that as a general refund promise in the verified sources.

If you signed up for a free trial and forgot to cancel, your argument is weaker unless the charge was unclear or the renewal happened despite a timely cancellation. If the problem is deceptive billing or billing after cancellation, your complaint is stronger and easier to document.

How to file a complaint with DTI or your bank

Start by collecting screenshots of your plan page, cancellation confirmation, invoice, and any email exchange with Kajabi. Then contact your bank, card issuer, GCash, or Maya if the charge was unauthorized or continued after cancellation. Ask specifically for a recurring billing dispute or chargeback and mention the statement date because the practical dispute window is typically up to 60 days.

For a consumer complaint, file with the Department of Trade and Industry. Include your name, contact details, merchant name, amount charged, dates, and all screenshots. Use the DTI website and complaint channels for online transactions under RA 7394.

Useful local contacts

These are the two agencies most relevant if Kajabi billing becomes a formal dispute in the Philippines.

• Department of Trade and Industry website: DTI Philippines
• Bangko Sentral ng Pilipinas website: BSP Philippines

If your issue is card or wallet billing, start with the payment provider and then escalate to BSP or DTI if the case stalls. That order is usually faster than going straight to a government complaint.

What customers say about Kajabi cancellation

Overall verdict from the available reviews

The trend in the supplied review set is bad: 0 positive and 5 negative reviews out of 5 unique reviews. Based on that sample, cancellation is not described as smooth. The recurring complaints are continued charges after cancellation, weak support responses, and confusion during the cancel flow.

For Filipino users, two local pain points add extra pressure: limited local payment options and pricing that is higher than local alternatives. To stay balanced, Kajabi still has strong all-in-one features and a polished creator toolkit. The problem is that feature strength does not erase frustration when billing disputes happen.

Recurring themes and source summary

Individual user reports worth noting

• "Despite explaining my situation, the company showed zero empathy or flexibility. Instead, they continued charging my account and took almost $1,000 CAD [about ₱40,700], even though I never used the platform once." (TrustPilot)
• "I purchased them for 2 months and actually found a critical error that made canceling difficult. Finally contacted them about it, and they were less interested in the bug and more interested in finding a way to keep my money for the upcoming month, which was a substantial amount." (TrustPilot)
• "So richtig kann man nicht kündigen. Trotz Kündigung ist weiter abgebucht worden." (TrustPilot)
• "Deplorable Customer Service. Deserves its 'F' Rating by Better Business Bureau. This company utterly fails to abide by industry standards and CAN-SPAM requirements, lies about its customer support, providing virtually none." (TrustPilot)
• "There is no 'specialized department' working to assist us. They sent a canned or vague email to us, responded to none of our questions." (TrustPilot)

Documents and screenshots to prepare before and after canceling

What to save before cancellation

Your best protection is a clean evidence folder. Save a screenshot of the Subscription & Billing page, your current plan name, the next billing date, and the cancellation path you used. If you are on trial, capture the trial end date because that date decides whether the first paid charge is avoidable.

Also save business data that matters to you. Kajabi may delete customer data 90 days after termination (kajabi.com/terms), so export contacts, course assets, automations, and sales records before you end the account.

What to collect for refund or charge disputes

If a billing issue happens, gather the transaction date, amount, invoice or receipt email, the payment channel used, and the exact date you canceled. For a card dispute in the Philippines, your bank or e-wallet will ask for this level of detail. Missing one invoice can slow the case by days.

After cancellation, keep the confirmation email and a screenshot of the final success page. Then check your next statement. Many users only realize something went wrong when the next cycle has already passed.

Common Kajabi cancellation mistakes that cost users money

Using the wrong cancellation channel

A classic mistake is canceling on the website when the subscription was bought through Apple or Google. In that case, the app store remains the billing owner, so Kajabi account cancellation may not stop the recurring charge. Real-world result: the user thinks they are done, then gets billed again next month.

Fix: trace the original purchase email. If it came from Apple or Google Play, cancel there. If it came from Kajabi directly, use the account billing path on the web.

Canceling too close to the renewal date

Kajabi’s terms say auto-renewal happens at the end of each billing cycle unless you cancel before that point (kajabi.com/terms). If you wait until the charge date itself, there is a real chance the renewal has already been processed. That is painful on plans priced at $143.00 (₱8,080) or $199.00 (₱11,244).

Fix: cancel at least 48 hours before renewal and save the timestamped proof. A calendar reminder 3 days before the billing date is even better.

Expecting a refund for unused days

Many SaaS users assume canceling mid-cycle means they get money back for the remaining days. Kajabi’s published policy says no refund after cancellation, including unused periods (kajabi.com). If you build your budget around a refund, you may be disappointed.

Fix: use the remaining paid period to export your content and migrate calmly. Treat cancellation as stopping the next charge, not recovering the current one.

Not saving proof of cancellation

Several negative reviews revolve around users saying they were billed after canceling. Whether the issue was a glitch or a mistaken step, the lesson is the same: without proof, support disputes become much harder. A screenshot can be more valuable than ten back-and-forth emails.

Fix: save the final confirmation page, email confirmation, and the exact time and date. Put those files in one folder with your invoices.

Quick comparison of all Kajabi cancellation methods

Method table

Key takeaway for choosing a method

If you subscribed directly, the web account path is the most straightforward because Kajabi itself publishes that path step by step. If Apple or Google billed you, use the matching store because that is the channel with authority over the subscription. Registered mail is slower but useful when you need a stronger evidence trail for a later dispute.

No cancellation fee or early termination fee was found. The method choice is really about speed, proof, and matching the original billing channel.

What to do after canceling so the issue does not come back

Immediate follow-up steps and statement monitoring

Right after cancellation, confirm three things on the same day: the success screen, the confirmation email, and the next billing date no longer showing as active renewal. Then set a reminder for the date your current cycle ends and another reminder when your next bank or card statement becomes available.

Monitor your statement for at least one full billing cycle after cancellation. If an unauthorized recurring charge appears, contact your bank, credit card issuer, GCash, or Maya immediately. In the Philippines, charge disputes often need to be raised within about 60 days from the statement date, so do not let the charge sit unresolved.

Alternatives if you are leaving Kajabi for cost reasons

If local pricing is the main issue, Upskwela at ₱999 per month is the obvious local-cost alternative from the supplied data. If you still want an international platform but at a lower monthly level, Podia costs $33.00 to $75.00 (₱1,865 to ₱4,238), while Systeme.io costs $17.00 to $97.00 (₱961 to ₱5,481).

For course-first setups, Teachable at $39.00 to $399.00 (₱2,204 to ₱22,544) and Thinkific are also worth comparing. The right move depends on whether you mainly need funnels and email marketing or just a reliable place to host courses and take payments.

Useful links

• Kajabi official website
• Kajabi pricing
• Kajabi cancellation help article
• Kajabi Access help article
• DTI Philippines
• BSP Philippines

Kajabi cancellation address and offline contact option

Physical mailing address

Kajabi does not publish a cancellation-only mailing address in the verified help sources. The normal process is online through your account billing settings or, if needed, through support email. Still, if you need a formal written trail for a dispute, this is the corporate address available from the provided service context:

• 17100 Laguna Canyon Road, Suite 100, Irvine, CA 92603, United States

Write your full name, account email, plan, billing date, and the date of your cancellation request. Ask Kajabi to confirm cancellation by email so you have a digital record to match your letter.

Best practical use of the address

For most users in the Philippines, the address is not the main cancellation route. The web flow is faster, and email to [email protected] is more practical for account-specific issues. The postal route is mainly useful when you are creating extra evidence for a bank dispute or a DTI complaint.

Here’s the thing: Kajabi cancellation is not impossible, but it is one of those processes where documentation matters more than the actual clicks. If you save proof, match the right billing channel, and act before renewal, you cut the risk of a repeat charge dramatically.