Cancellation Kajabi: Easy Method

What is Kajabi

Kajabi is an all-in-one online business platform that helps creators build and sell courses, memberships, coaching programs, and digital products while handling website hosting, payment processing, email marketing, and member access. It is delivered as a software-as-a-service (SaaS) product with subscription billing and account-based access controls.

How to cancel Kajabi

• Sign in to your Kajabi admin, go to Settings → Billing, and use the cancel account or downgrade options; follow on-screen prompts and keep a screenshot of confirmation.
• If you cannot cancel in-app, open a support request via the Kajabi Help Center (submit a request) and ask support to cancel your subscription; save the support ticket ID and correspondence.
• If you prefer a written notice, send a signed cancellation letter to Kajabi, LLC at the postal address below; for proof, send by registered mail with return receipt requested.
• Before finalizing, export or back up any courses, customer lists, emails, and site files you want to keep and revoke any third-party integrations or domains to avoid future billed services.

What happens when you cancel

When you cancel, your account status usually changes to a canceled or read-only state at the end of the current billing period; you generally retain access until that period expires unless support closes the account immediately. After access ends, your products, pages, and some account data may be removed or archived according to Kajabi's data retention practices. You should export content, student lists, and analytics before cancellation to avoid data loss.

Automatic renewals stop for that subscription, but connected billing methods or third-party services (domains, payment gateways) may still charge separately. Keep records of cancellation confirmations and timestamps to resolve any post-cancellation billing questions.

Will I get a refund?

Kajabi does not generally guarantee refunds for unused portions of a subscription; refunds are typically evaluated on a case-by-case basis for reasons such as billing errors, duplicate charges, or other exceptional circumstances. If you purchased Kajabi through a third-party marketplace (e.g., an app store or reseller), their refund policies apply and you must follow their process.

In Canada, statutory consumer protections may provide additional remedies in some situations (see the consumer rights section). If you believe a charge is erroneous, first request a refund from Kajabi support and keep documentation; if unresolved, you can contact your card issuer to dispute the charge or file a complaint with provincial consumer protection authorities.

Kajabi plans and pricing

Note: Kajabi does not list explicit CAD pricing publicly; the prices above are approximate conversions using an estimated 1 USD = 1.35 CAD. Actual billed amounts can vary due to real-time exchange rates, taxes, or regional billing differences. Check your billing statement for the exact charged amount.

Your consumer rights in Canada

Canadian consumers are protected by federal and provincial laws that cover unfair business practices, false or misleading representations, and certain consumer contracts. Digital goods and subscription services can fall under provincial consumer protection legislation, which may require clear disclosure of renewal terms and cancellation procedures. In addition, you have the right to dispute erroneous charges through your credit card issuer and to file complaints with your provincial consumer protection office if you cannot resolve billing disputes directly with the merchant.

Remedies and timelines vary by province. For issues that are not resolved, small claims court or provincial consumer tribunals are options for monetary disputes. Keep records of agreements, screenshots, invoices, correspondence, and cancellation confirmations to support any complaint.

Customer experiences

Users commonly praise Kajabi for its integrated feature set - hosting, course delivery, payments, and marketing tools in one place - and for a relatively user-friendly interface for creators. Positive experiences frequently mention fast time-to-launch and a polished storefront.

On the other hand, recurring criticisms include the platform's cost (especially for smaller creators), occasional limits on customization or granular control, and mixed experiences with customer support responsiveness. Several customers report confusion around renewal cycles and refund eligibility, which underscores the importance of documenting cancellations and confirmations.

Documentation checklist

• Account email and username, invoice numbers, and last billing date
• Screenshot(s) of in-app cancellation confirmation or support ticket replies
• Exported backups of courses, member lists, emails, and site files
• Copies of any written cancellation letters and proof of postage/receipt
• Payment method statements showing the charge(s) you are disputing (if applicable)

Common mistakes

One common mistake is waiting until after the renewal date to cancel; subscriptions usually remain active through the paid period and will renew if cancellation is not completed before the renewal cutoff. For example, canceling immediately after a monthly renewal may result in paying for another billing cycle that you intended to avoid.

Another frequent error is failing to export course content and student data before access ends, leaving creators unable to recover important materials. Customers also sometimes contact the wrong support channel or rely solely on informal chat without saving confirmation details, which makes later disputes harder to resolve.

Comparative recap

After cancelling

After cancellation, confirm the end date of access and keep the cancellation confirmation. If you were billed after cancelling, gather all evidence (invoices, confirmation screenshots, support emails) before escalating. Helpful resources: Kajabi’s support articles and request form for account issues, and Canadian consumer information pages for dispute options.

Useful links:

Kajabi - How to Cancel Your Kajabi Account

Kajabi - Submit a Support Request

Government of Canada - Consumer information and complaints

Address

Kajabi, LLC
880 Newport Center Drive, Suite 100
Newport Beach, CA 92660 USA

If you choose to send a written cancellation, it is advisable to send by registered mail with return receipt requested to ensure you have proof of delivery and the date the company received your notice.